VASA FitnessReviews of vasafitness.com

Like anybody else it’s canceled their membership and has to wait a 30 day. Period. Is absolutely bull crap. Very much enjoyed using the gym, but when your finances gets bad and you can’t afford to stay anymore and they take 30 days to cancel never never never never go there again.

Terrible customer experience and zero service. Pool has been not working for 4 months. Everytime I ask, "we're waiting for corporate to send parts". I call corporate - a holding company that owns VASA, and they will only "pass along my complaint" No help, no details as to when the pool heater will work again. Quitting.

Terrible experience. I live in MKE and belong to Planet Fitness which is fine for light days but go to VASA in Racine, WI for heavy workout days. Expanded my VASA membership to go to the newer New Berlin location only to be supremely disappointed. Not only do they have less weight equipment but it is old, rusty and had torn seats for a newer gym? Maybe they spent all their money on a pool that almost no one uses. Very sad. I'll be cancelling my broadened membership as the New Berlin location is pathetic.

Broken equipment, hidden charges, rude ass managers they help their coward DMs hide. Trash... You have been warned by me and many many MANY other's.

Won't let you cancel. Horrible company. Total scam

I was a paying member who invested hundreds of dollars for a premium membership and training at this VASA location. What I experienced was unprofessional and deeply upsetting. One evening I asked a front-desk employee for assistance. Instead of helping, he refused to leave the desk while chatting with his friends. When I calmly said I would report this to the general manager, he responded with profanity, saying he didn’t care. Two other employees were present and heard it. That moment was humiliating and completely against the gym’s conduct policy. After I reported the incident, the situation only got worse. The same employee and several of his friends—both staff and regular gym members—began staring and whispering whenever I entered, creating a hostile and intimidating environment. It reached the point where I no longer felt comfortable working out. Management initially sounded polite but later dismissed my concerns. I even spoke by phone with someone presented as a higher-level manager or corporate contact, who told me not to come back and offered no fair explanation. Shortly afterward, my membership was revoked without cause. This entire experience made me feel targeted and disrespected, even on racial grounds. It violates VASA’s own written policies that prohibit harassment, threats, and foul language. Those policies must apply to everyone—including staff. I am sharing this so corporate leadership and the CEO are aware of what happens inside their clubs when no one is watching. Members deserve safety, fairness, and accountability, not intimidation. This incident happened at a VASA Fitness location in west valley city - 3420 s 5600 w- 84120

I belonged to the location in Colorado Springs, on Nevada st. I was a member for over a year until I had to move out of state for work. I told an associate at the gym and they said not a problem they will cancel my membership. Fast forward a year later and they’ve been charging me EVERY MONTH AND STILL REFUSE TO CANCEL MY MEMBERSHIP. I don’t even want a refund, I just want it cancelled. Rachel Zendesk is the “customer support” agent refusing to help. Even after multiple attempts to email customer support they still refuse to cancel my membership. I’ve called my bank to stop allowing drafts. I will never sign up with a Vasa Fitness ever again.

Joined VASA for a month — machines kept breaking, the place felt stuck in 2005, and cleanliness wasn’t great. When I canceled, they hit me with an “annual maintenance” fee and another month of charges. My $60 gym trial turned into $129 to leave. Guess the only thing getting a real workout here is their billing department.