VASA FitnessReviews of vasafitness.com

Deliberately predatory practices. Illegally charged a card not associated with the account. Cancellation handled through third party. Honestly everything they can do to make you give up and keep paying. Disreputable thieves.

I’ve been a loyal member at VASA (Church Ranch location) since 2018 and have been doing Studio Red for over a year, but my recent experience was extremely disappointing and honestly concerning. Note, I drive an extra 30 minutes one way out of my way to go to this specific location because of Muti, Olga, and Jason. During the 5:30 PM class with Joanne on Wednesday, March 25, I was about five minutes into my treadmill run when a manager abruptly stopped my running and began yelling at me in front of the entire class. This was shocking, unsafe, and completely inappropriate—especially since the music was loud and I was clearly focused on my workout. It was out of the blue. My phone was simply resting on the machine, not in use. I was jogging, hands at my side. It was very jarring and created confusion, anxiety, stress, and frustration. The situation escalated unnecessarily. Instead of addressing anything professionally or privately, the manager chose to interrupt my workout and create a scene. I left the class feeling shaken and upset. When I went to the front desk for help, Riley initially acknowledged that the situation seemed like an overreaction. However, once it became clear that the person involved was their manager (who refused to give her name—black hair, bangs, septum piercing), the response shifted. I repeatedly asked for a private space to speak, but that request was ignored. The manager continued raising her voice despite me asking several times for a private space, since I knew being yelled at would trigger my defensiveness and I wanted to take the situation away from a public space where others were trying to focus and engage in their activities. I do want to recognize Allison from corporate, who handled my complaint afterward—she was professional, empathetic, and truly helpful. What’s most concerning is the lack of professionalism, de-escalation skills, and basic respect shown by management and staff. Stopping a moving treadmill alone is a serious safety issue. This could have been handled calmly and privately after class. It’s unfortunate because I go out of my way to come to this location specifically for instructors like Jason, Muti, and Olga, who are respectful, professional, and create a positive environment. I want to continue my membership, but this experience has impacted my sense of safety and trust at this location. I hope VASA takes this seriously and ensures better training for staff moving forward—no member should be treated this way.

The worst gym/company maybe ever. Do not give them your business. They are evil, like deadass just evil. Fee's out the wazoo, crazy employees. Someone needs to sue them I'm not even joking.

Save your money or go somewhere else. They advertise a low monthly rate, but the aren't transparent about late fees that are double the cost of the membership. These fees have no grace period and hit IMMEDIATELY. You can't speak to anyone in billing at all. I've called, waiting on hold for an hour. I have selected their "call you back" feature multiple times. I never get a call back. I have sent emails. I cannot get an email back. I was trying to cancel my membership but I couldn't cuz I had to square up my late fees. I finally did, and got charged for my membership AGAIN after trying to cancel for two weeks. They don't care to speak with any customers and just want money from online charges. I am furious I got charged again after trying to cancel for TWO WEEKS. I wish no one would go here.

Yearly fees so the price is not what it seems. So shameful, would not recommend vasa to any student.

Tried to cancel my membership for over 6 months without success. My membership $25 per month plus my trainer 2 X $90 per month is a total of $1,230 for the past 6 months. I kept getting assurances that it was canceled and finally cut them off with American Express. What a total rip off.

Avoid this business like the plague! They make it impossible to cancel without paying enormous fees. It feels like I am being held against my will. Before I can cancel, they are charging me a $19.99 upcoming membership fee, a $59.99 rate guarantee fee, and a $25.00 cancelation fee. So just for the privilege of cancellaing I have to pay $104.98 in fees! This is insane!!!

Honestly the gym and staff are great. Its the hidden billing. Like paying a fee to keep your prices locked. Simple math just makes it more expensive then advertised. Also Honestly setting up cameras and taking up a piece of equipment to make Tic Tock videos is sometime that should be removed. The gym is to make yourself fit and not a filming studio. I was not suprised to open up review portal and find a low rating for Vasa.