VASA FitnessReviews of vasafitness.com

TERRIBLE----UNETHICAL----EXCEPTIONALLY POOR CUSTOMER EXPERIENCE! Signed up with VASA in February/2020 Due to Covid-19 gym was closed mid-MARCH/2020 E-mail contact is the only method to handle billing related inquiry. Response times are not timely and take significantly longer than the 72 hours advised. This has been going on all year. Representatives will not escalate ANYTHING---I had an email trail of OVER 25 E-MAILS before a representative let me know she had to ask permission to escalate my case and get the escalation approved first! Then the representative said I had to leave a voicemail when she transferred me to management to receive a call back. Subscription based is not applicable ------when a location is not available for use!! VASA repeatedly claimed that even if the gym was not available, that their subscription was not usage based--their breach in contract was prior by not offering the service I paid for. This structure is completely unethical as we are in a GLOBAL health crises and people cannot "put a hold" on their account longer than 3 months without being changed a fee. Medical accommodations for longer holds without fees are also not an option for those who are immunocompromised. VASA's health and safety practices DO NOT ALIGN with their billing practices. If you cancel early, you receive a cancellation fee, if you put your account on hold, you are changed an account hold fee. Despite, GLOBAL PANDEMIC-- medical concerns relating to the reason for holding and cancelling. There is no warning when your three month "hold" is over and you just get charged---and don't even bother to fight this charge, if you finally get through e-mail and actually have your case escalated---which is nearly impossible, management makes absolutely no exceptions! Contacting management they didn't even review the account enough to understand the issues. Nor, do they credit you for any inconvenience or try to keep your business. VASA also charges a subscription "rate-lock" fee yearly, which is done after 60 days. I started in February 2020/ and couldn't even use it for a full 60 days till April 2020---yet they still tried to charge me the fee. I said I would pay it once I've had 60 days of access to the gym! I fought until I was blue in the face for a refund. I'm astonished I actually received one for that. Also---if you are receiving any refund or credit I would BEG them to put it in writing for you or good luck ever receiving it if they don't follow through (which will take a long time in the first place). I literally had to plead with management to put in writing that my account was cancelled and I was not going to be charged any additional fees. (But of course they still charged me $50 one more time for a service I literally can't use). Overall, ABSOLUTELY AWFUL EXPERIENCE. STAY FAR FAR AWAY---don't be tricked by the nice facility---the SERVICE is SO BAD!!!!!

STAY AWAY IF YOU CAN. And if you can't, try harder. They will do their best to keep taking money from you. When I registered, they had a deal going on due to Covid that waves the yearly fee. 60 days later and they charged me three times my monthly fee and when I asked them about it, they told me it is not a yearly fee but just a rate guarantee fee. Which they will charge yearly. So I asked what it is for. They told me so when corporate increases fee I will not be affected. So you would think for something like that, you would be allowed to opt out, but NOOO. They told me they charge everyone whether they want it or not, and that it is a non-optional fee. To sweeten the deal, the lady told they will be charging that every YEAR. When I tried to cancel, they came up with ridiculous excuses why I can't. They said I have to give them 30 notice. With they 30 days, if I don't remember to go in and close, they will keep charging me. This place is awful. STAY AWAY IF YOU CAN.

This company will bleed you dry in any possible way they can. They will work in any extra fees they can, as much as they possibly can. If you want to cancel your membership, you will be forced to pay any charges that would occur over the next 30 days regardless of your use of the service. They charged me every single month that COVID-19 forced the gyms to close. Even now, the gyms are open, but you can't go unless you're willing to wear a mask, which I am not. Waste of money and time, that would have been better spent doing literally anything else. If you try to pay for your membership using a secure virtual card, they will be unable to process it, unless you are in person, and they will send you to collections after one email. Choose a different gym, and stay away from this corrupt system of greedy people. I've been charged upwards of 600 dollars from them, and I've had the opportunity to use my membership maybe three times.

PLEASE NEVER SIGN ON WITH THEM I tried to cancel last month and I was just charged again. I called the gym where someone told me to go to the website. I went to the website to cancel AGAIN. Now, I get to wait to see what happens next. The process is called a "request". If i'm told I have to pay more to not go to the gym, I'll be making a second report to BBB. I know for sure that I will be notifying my bank to hold all payments for them. It's particularly horrible to do this to people at a time when many are struggling with finances as I am.

This review is about Vasa's business practices. My wife and I signed up for a family membership. Then a year later the card on file expired. They notified me and I updated the card on file. Problem solved, right? Vasa apparently set us up with different account, and only updated MY account, and not my wife's. They also never notified her/I that her apparently separate account did not have payment information. We continued to attend the gym regularly for months, scanning in with each of our barcodes the whole time without any issue. Meanwhile Vasa charges late fees, and ultimately cancelled my wife's account and sold it to the scammiest, scum bucket collections company possible (Aldous & Associates). I've called Vasa multiple times and despite this being their oversight, they told me to there's nothing they can do and to just deal with the collections agency. Aldous, is now charging me 2x the monthly charges + late fees, has scarred my credit, and wont pick up the phone despite 30+ calls to try and get this resolved. The 1 time I was able to a human the rep straight up lied about everything, even though I had all of the contracts, and paperwork from Vasa to prove what I was saying. Vasa's gym's are fine, but I'll absolutely never do business with them again. Mistakes happen, but they refused to even attempt to fix it, and left me to deal with the scum of the earth that they chose to represent them to customers.

They are true to form with the whole idea of fitness gyms scamming their members. Nice employees, nice facilities but corporate and contracts, etc. make sure you pay out the nose. signed up for a membership and wanted to try training at the same time. Apparently i 'signed' a training contract as well as membership for 6 months. after a month or two realized it wasn't for me and called to stop the payments coming out and found out I had a 6 mo contract. i'm out over $1000. they will not cancel under any circumstance unless you move or you die. i didn't want the service plus covid happened and allowed me to 'pause' for a 90 days, but I don't want to go back and workout in a mask. i don't want and can't use their training service due to health reasons and work schedule. they would rather get their money than have a happy customer. unethical-bad business. be careful when you sign up. really careful. My guess if Vasa reads this, they'll say they'll refund me for the readers, but won't. I'll happy to change this if they do.

Disabled veteran here. Joined gym in March, never went one time, then corona hit. All gyms were closed, here it is August. I receive a letter in the mail from an attorneys office saying they are going to put a judgement out against me unless I pay their made up $171 that they say I owe them. Have no idea what is going on. Thanks. Ruined my Friday.....

They are so unethical with their money and will nickel and dime the crap out of you for things that are not listed in the contract. Make sure if you call them, have documentation of the call yourself because they won't document it and then you will be held responsible for it because they didn't do their job. Just go to another gym if you want a good experience all around. You have been warned!