VASA FitnessReviews of vasafitness.com

VASA has the worst customer service. I go in for help and they tell me to email someone because they can’t do anything in the store, but you can’t find an email anywhere online. VASA sent an email out on 3/17/2020 saying that they were going to freeze all accounts. Then on 5/27/2020 they send another email out saying everything was open. I glanced through the email and didn’t notice anything about everyone being charged. Well they did charge me, for two months, and I didn’t go to the gym because I was under the impression my account was still frozen. I went back and checked the email and at the bottom there was a short sentence about everyone being charged. Shady. I go in and tell them the situation so one of the workers helps me freeze my account and says if I unfreeze it and freeze it again it will cost me $25, or I can just leave it frozen. So I did. He also told me there was nothing he could do about my account being charged but to email someone, but he gave me no email. I got a new phone recently so I downloaded the app and logged in again and couldn’t find an email, so I had to do the online chat with someone. Turns out that they UNFROZE MY ACCOUNT WITH NO WARNING. She tried to tell me it was a three month freeze only. I didn’t even do it. The male employee froze it for me and said nothing about it being frozen for only three months. They were shady and charged me for 4 months of a gym membership that I didn’t use because I was under the impression my account was frozen. Basically the response I got was oh well. She finally credited my account for 1 month, even though it should have been for 4. I will be canceling my membership the second my one month credit begins since you must have 30 days notice.

I froze my VASA account back in September. At the beginning of January I was charged the monthly fee. When I called, I was informed it was because a freeze could only last 90 days, which I was never informed of. I was given zero notice that my 90 days was going to run out or that my account was going to be charged again. At this point I decided to cancel all together and was told I would still have a charge come out in February. It is completely ridiculous and I only see it as stealing money from customers, as I moved away and live nowhere close to a VASA gym. There should be no reason to charge me in January and February for a service I cannot even use. Completely unethical.

THE WORST! They are the shadiest company I’ve ever dealt with. They “accidentally” double and triple charged my account. When I finally got refunded, the system “accidentally” started an auto-draft from my account for personal training to the tune of $348. Getting anyone on the phone is a nightmare. I have spent thousands of dollars without being able to use the gym (COVID). This place is pure evil. Honestly, if I had the time and energy right now, I would call an attorney. DO NOT JOIN THIS GYM.

Shady billing practices. Cancelled my account TWICE, still getting money taking out of my account.

If I could rate no stars I would they put this 19.99 price in your face and your thinking wow that’s pretty damn cheap. Wrong this place will find any little way to charge you a fee. You got a fee to freeze the account. You got a yearly fee that gets added when you’ve only had a membership for about 2 months hmmm that makes sense. Also money is tight right now with the whole pandemic thing so if your looking to cancel cause the other fees are draining your account it’s very simple you just pay an extra 25 dollars on top of the yearly 49 on top of the already paid 19.99 that looks so lovely but becomes riddled with fees. Vasa fix yourself!

Vasa at thunderbird and 32nd street has management teaching young girls at front to lie to elderly customers im 62 knowingly wilingly committing theft and fraud to ensure yearly memberships are offered at 49 dollars then when asked over 2 months if there would be any additional monthly charges anything the girl i think adriana lied took me new debit card i video taped her saying it would only be 49 and said no more monthly fees annual she said no i said how much will i be charged 49 i then got chared 69 today i had set her up knew she was lying then when i caught her she was a lied to me told me to call corporate i said little girl you get your boss she finally did she needs to be fored boss native americanchen said to fuclk off they would not refund and go muself corporate a bunch of thieves 1.3 review will get Bofa to go after for fraid u vasa thieves Do not join let all know lies

If you love working out in a garbage can you'll love vasa. Trash everywhere, everyday, at all times. The staff care only about playing on their phones and flirting with each other. Lazy staff = lazy members! And if you love racking other people's weights you'll love vasa! They have established a culture of laziness. Don't waste your money, buy a membership to a private club where people actually care. There's nothing less then 1 star or i would give it less

I love the gym and the staff always smiling and being friendly however, today I’ve got kicked out . We all know the mask rule but we also know that once in a while we have to pull it down to breathe, it’s not easy doing cardio with something over your mouth and nose and she definitely knows that because I stood there and watched her doing cardio with a mask pulled down also ,at the same time she goes around and only picks a few people out of all, even today after she was done with me she walked past three people with their mask down and as I watched her going back to the desk these people never pull their masks up because she never told them. I call her a hypocrite because I’ve been watching her doing the same thing over and over and she’s telling me to pull up my mask.She went and call her manager to cover her butt then came back with a witness to kick me out as I told her I know she’s doing her job but she has to understand that we have to breathe as she does the same thing when she works out. I don’t understand how they expect us to work out and sweat with a muzzle over our faces. All I told her is I understand but I need a break and you should understand because you do the same thing but I guess she didn’t like me calling her a hypocrite and calling her out.I understand she’s doing her job but don’t be a hypocrite.