VASA FitnessReviews of vasafitness.com

I talked with the employee about changing my account preferences to the standard plan ($20) less than I already pay. She informed me that my plan was updated, but here we are two months later and turns out nothing has changed. Not only that, every location I go to is a mess. Weights all over the floor and wipes everywhere. I would not recommend this gym to anyone, just go anywhere else.

I have been trying to cancel an account for months! When asked for my name, the person helping me couldn't even find an account with my name attached? Tried to cancel then (May) and it's now August and I have called, emailed and NOTHING has been resolved. Shady shady shady

Absolute SHADY business practices, hidden fees that they don't tell you about, even if you point blank ask them. You have to read the contract line by line, I get that is my responsibility but if you ask about the fees they don't tell you, that is basically fraud. The machines are junk and rarely maintained, staff are incompetent and make suggestions that can harm your body or health. Customer service is atrocious, they don't want to keep their customers, they make more money when their customers cancel. They keep their customers by threatening cancelation fees. The cleanliness of the facility is horrifying. At the Taylorsville location the locker room is gross and the toilets are disgusting. On the few occasions I did go 3 of the 4 toilets were out of order. Do yourself a favor and do your research, I wish I did. I was a member of Golds Gym and then Vasa many years ago and I remember it being great, it is so sad they have gone down hill this far.

I would have to agree with some of the others, some of the member service(s) staff are horrible! Young kids, most likely making a good wage, and 0 effort to assist anyone, and have an attitude to boot! I have provided my personal account information to these children twice now, in a two-month period, and am receiving additional charges because they continue to set my account up incorrectly. I really enjoy the amenities but after 8-9 visits and a constant headache dealing with their so-called customer care, I am about done.

Wow. How is this even legal to run a business ripping people off. I canceled my membership in January after paying a fee and they continue to charge my card each month. I let my bank know and they back charged them for about 150$ of the money they took. And they are still charging me. Now I got a collection letter in the mail saying I owe 318$. First of all how would I owe that much and second they won’t let you talk to them about it. Anyone else taken legal action against them? Any advice

I wish I could give them a worst score then this!!!! these people are SHARKS!!!! I closed my Vasa Account on Oct 16 2020 and since then I have been charged $465.26 I just recently discovered that they have still been taking my money even though i have Proof that I have not been to the gym in more then half of a year. There have been two different days that Vasa charged my card more then one time IN A DAY!! one day they took almost $103 in a single day. i have called over and over again and I always get talked too like a child and treated bad and they just blow me off its INSANE once they get your card # they will just do whatever they want charging crazy amount of money and refuse to correct any issues or answer the phone... its complete bull this is a long review but trust me vasa is NOT worth all this bull $465.26 for six months of service that i cancelled and never used. I bought my own home gym and i am an electrician so I have no interest or benefit from talking bad on vasa.

Poor service I went to the gym for three months and I wanted to cancel because I did not have time for it. So I sent a message to VASA asking for help and a person (Connor) "helped" me, he said I did not have to pay for the fees and my membership was going to be cancelled. I was super happy with the service until now. I received an email saying that I need to pay for 46,10 in St George VASA and I never went to this place. So I sent to them the email that I received from Connor and they said that wasn't a confirmation and a confirmation was an email from VASA so I gave them a explanation about it and they said I needed to pay it anyways.

I wondered how a company could average only 2.5 stars on Google. My son had an account with vasa fitness. He called several months ago to cancel his account. Apparently you have to show up in person or give it to them in writing? He shut down the bank account that Vaso was drawing from. My husband got an email notice from them that there were charges on his visa account that needed to be taken care of. So my husband called into cancel. They told him it was taken care of. But vasa continue to add charges to his vasa account and we had no idea. Finally we got a snail mail notice from them that he owed $79. My husband and I were cosigners on the account so we went IN to talk to them. They would not take back the charges and we had to pay for another month to cancel his account. So $90 later even though they could see he had not been showing up for several months. And even though he called into cancel. We had to pay the charge. Are they really hurting that badly for members that they have to charge people when they aren’t coming to the gym and after they’ve called into cancel. Can they not just shut down somebody’s account the first time they don’t pay. That’s absolutely ridiculous. Crappy customer service if you ask me. I think if it’s a good enough gym they shouldn’t have to rip people off. Very disgusted with that treatment. It’s a bad business practice and bad customer service if you ask me.