VASA FitnessReviews of vasafitness.com

This gym staff shows no respect for its members in the morning, literally 20-25 members standing/sitting in the parking lot for 30+ minutes waiting for a staff member to come and open the doors. This is nothing new, been going on for over a year, complained to corporate several times and it still continues... it can only lead one to believe that both the staff and management are incompetent. You'd think they'd be embarrassed, apologetic, and have something to offer compensation wise to its members who are standing/sitting around waiting for an employee to show up for their job. Your members can get themselves up and out of bed to be at your gym by 4am the least you can do is have someone there to open the doors. There is such a thing as a two person team so when one employee is late for whatever reason the other employee is there to cover. This is unacceptable. It was 18 degrees outside this morning. Where are your employees??? Where is the accountability? Where is a spare key so we can let ourselves in? Where is a phone number posted clearly on the building for members to call when this nonsense happens to get one of your employees over to open the doors????? The members who rode their BIKES to your gym this morning and stood around for 30 minutes in 18 degree whether appreciated it for sure... What is VASA going to do to assure this does not happen again... and again... and again?!

My 17-year-old daughter signed up online because she wanted to use the pool for a month due to a surgery and she couldn't put weight on her foot. Of course she didn't read the fine print. She got charged $25 for the month, then $50 annual fee, and since the plan was to use it a month, another $25 cancellation fee. (That was after a $10 freeze fee since she signed up before surgery). So - one month of pool therapy at VASA (appr. $115). I guess by the fine print, VASA can collect, but having it that easy for a minor to get a membership and then not waiving even a cancelation fee or an annual fee . . . pretty poor practice in my opinion.

Forget sympathy, very rude representatives and with rip your off every step of the way. I joined to a brand new gym and the pool was not yet open, therefore I was paying for a membership I have no use for. I contacted them to freeze my membership snd they did so with no problem at all. It was untill I check back at my account 3 months later snd I see the membership is no longer frozen and I owe 75$. I call and the representative I believe was from a third party and absolutely no help, with an atrociouse attitude. I explain the situation to her snd she talks to me as if I am a child and explains my only options are to cancel for an editions 25$ or freeze for 10$. All this for a membership I have not used. Thanks for ripping off your customers.

If I could give 0 stars I would. This place is an absolute rip off they will not let you just cancel your membership. You will have to pay to cancel and just because your military they don't care if there isn't a gym where you're going it will cost you around $200 to get out of your contract. Not to mention they have a third party that collects payments for them so good luck getting any info through vasa support. Just do not use this gym at all they are shady and will screw you over.

THEY TOTALLY RIP YOU OFF!!!! I CANCELLED AND THEY STILL CHARGED ME FOR 2 MONTHS OF MEBERSHIP WHEN I CANCELLED. IT IS A FU@%EN JOKE!!!!!

Their business practices for changing your memberships are like workout facilities from the 80s. They charge to downgrade or cancel your membership. This isn't divorce with a settlement. I just want to change my plan.

Horrible customer service representatives. I called to cancel my membership twice because they continued charging two months later after my cancellation and I called customer service and the guy “ Juan” was so rude and absolutely not ethic,I ask why they continue charging me every month and he just said that’s what the contract say and never gave me detail about the contract. I request the confirmation number of my cancellation and he never provided it, also for his name and he just said “ Juan” there are so. Many Juan’s. VASA should follow the behavior of their employees..! Never going back to Vasa.

Gave 1 star because there is no NO star options. These people are crooked!! You can’t cancel unless they say you can. I paused my account almost a year ago and they unpaused it and kept charging me even though I haven’t been in their gyms for almost a year. I had over $100 in fees due so I paid them and then they wrote. Jason (VASA FITNESS) Jun 20, 2022, 11:53 AM MDT Hello Seamus, Thanks for reaching out! I can offer to cancel it with no further billing. Please let us know if you have any further questions, have a wonderful day! Jason Member Services Representative Then in July I get billed again and they won’t cancel it until I pay it!! Greedy organization that doesn’t care about their patrons. Literally! Our car was broken into while yawing the gym in Saratoga Springs in their parking lot and the offered zero support. Don’t join and if you’re with them leave.