VASA FitnessReviews of vasafitness.com

Place is a scam. Read all the fine print, it says no contract but if you leave before 6 months then there is a $21 cancellation fee, but it's actually $100. Been going for 4 months and the hot tub still doesn't work. Steam room is always broken. Signs on most equipment, yet still not fixed. red room classes are all the same. music is dreadful. Trainers do not help and you will get conned into a contact with them, which will lock you into a year contract with the gym. So many hidden fees and cost.

Zero stars if I could. They offer no option to freeze or cancel your account if you have an unexpected financial hardship. They keep your account open for months, charging you fees and monthly membership even if you don’t go to the gym, and they refuse to let you cancel until you make the back payments. This puts people in a position where they have to wait several months to cancel the membership because the fees keep piling up, keeping you in an endless debt cycle. I will never let anyone I know go there again.

Joined VASA in February of 2022 when facility first opened….. At first it was OK, 5 Star with clean environment and the weight lifting area was ideal with cleaning/wipe stations to clean machines and hands. The pool area was not open at the time, had to wait till August. When Pool Area opened, the facility started to go down hill. Lack of Cleaning and no hygiene in the pool area. Beware- Caution..... Conditions for preventing disease or illness is non-existent. VASA does not enforce their own policies. Pool area is supposed to be for those who pay for Fitness or Studio Red Memberships. But it's quite evident, people with Basic membership ($9.00) are just walking into Pool area and using facilities. Problem, dirty filthy shoes are not supposed to be in the Pool area. Floor in pool area and spa is now filthy and never mopped or cleaned. If your going to use pool or spa, wear appropriate clothing like swim shorts and flip flops.. Please keep your dirty outdoor shoes or gym shoes out of the pool area. VASA went from 5 STARS down to 1 Star.... and dropping....

My daughter started a month by month contract in Chandler, AZ, 7/21/21. In Dec. 2021, she tried to cancel when she moved to another city. They said to just transfer the membership. She didn't want it any longer. They are still charging us and have sent us to collections. When we try to call to sort this out, no one answers the phone.

Honestly, if there was a way to put a zero star review I would. Don’t ever buy a membership here. HR sucks and will take forever to get back to you. They are so frustrating to deal with especially if you want to cancel your membership. The gyms are always stinky and aren’t taken care of. Equipment breaks down all the time. And if you payment issues are insufferable to deal with. I’ve been trying to cancel my membership for a solid week or two now and no one is getting back to me. They said they get back to me in 72hours and I’ve emailed them multiple times and this was weeks ago. Recommend that you go to any other gym. All they care about is getting your money despite their cheap 9 buck a month. They have extra yearly fees and terrible sign on fees. Literally the worst experience I’ve ever had at a gym.

I will say the stay are very nice and helpful. However, corporate is horrendous! If you don’t want to be able to talk to corporate and if you want them to change your membership without telling you and then say that they don’t offer refunds after they made the mistake, then this is the place for you. This is what happened to me. I tried to contact corporate about it and, after waiting on the line for 20 minutes both times, the phone hung up. Also, DO NOT give them a credit card that is linked to your bills just in case you need to cancel it so they don’t keep charging you random fees .Costmer Service 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

VASAFitness customer service is completely nonexistent. Their representatives are rude and arrogant and could care less if they actually help you. They are only available on bankers hours. You send an email and you get a response seven days later.

I will say the stay are very nice and helpful. However, corporate is horrendous! If you don’t want to be able to talk to corporate and if you want them to change your membership without telling you and then say that they don’t offer refunds after they made the mistake, then this is the place for you. This is what happened to me. I tried to contact corporate about it and, after waiting on the line for 20 minutes both times, the phone hung up. Also, DO NOT give them a credit card that is linked to your bills just in case you need to cancel it so they don’t keep charging you random fees.