VASA FitnessReviews of vasafitness.com

Minus 10,000 stars This company chooses to work with a company called, Paramount Acceptance, who uses extortion tactics against their customers. This makes them willing accomplices. How can someone give a written membership cancellation and the company does not perform the service, just so they can charge more fees and members fees from a person. Instead of charging the cancellation fee and cancelling membership; no, this company tries to narcisstically muscle a person's funds from them in slimy fashion. A sudden injury or medical relapse...forget about, this company chooses to ignore for money sake. The actual gym and equipment is good but not good staff, bad practices and negligent in completing written requests, plus...I DO NOT RECOMMEND VASA, or any company that deals with their customers in this exploitative manner.

I wish I could have given a zero star!!! Don't ever go to Vasa, dealing with their customer service is AWFUL! They will steal your money and have zero remorse for it. Horrible company!!!

Trash-- especially training sessions. Try Orange Theory, Noom, Weight Watchers, or literally anything else. I am extremely unsatisfied with my personal training services, and I have been having an unproductive and frustrating time with the Membership Services Team. I've made phone calls, emails, and even sent a letter to cancel the service I have not been receiving. Apparently, VASA is run by ghosts and they 'don't' have corporate supervisors or any higher ups. PT-- I have had to remind my trainer of my presence and have tried communicating with him with no timely response on his end. Ex: I have had to remind him to forward me the nutrition guide (this guide is simplistic and full of common knowledge), I have had to remind him of my goals, I have had an extremely difficult time being scheduled, and I have had to remind him of my asthma and previous ACL surgery. In addition, I never received a personalized routine for my time outside of training sessions. I find myself discouraged and left to dry to say the least. This is the worst-case scenario for a single teacher who recently bumped into some financial hardships---and I want to emphasize here that this is not even my reason for requesting a refund and contract cancelation; I would be MORE than willing to push through and make this personal investment IF the service fulfilled its promises. As for the Membership Services Team, one of the most frustrating parts would be trying to contact any of them. When I finally did, I received repetitive and almost automatic responses. They did not consider what I have countlessly communicated--not to mention that I was only contacted after they saw a couple of negative reviews I left. Since then, I have been relentlessly reminded of the two ways I can cancel the contract, I have been offered a different trainer, they offered to freeze my contract for 90 days, and they offered to cancel the autorenewal portion of the personal training contract. If they even viewed my account, they would have seen that the autorenewal portion had already been cancelled, and they would have seen that I had frozen my contract weeks ago myself. Lastly, I certainly do not want another trainer based on my negative experiences thus far. I am now left to sit and pay the remaining 6 fees until I’ve found an unfortunate soul to buy the contract that was apparently made by Rumpelstiltskin (which I have had zero success or assistance with). VASA misrepresented personal training services with false advertising, and their contract is unconscionable. My trainer was supposed to help me stay motivated and focused on my goals, as well as keep me accountable. They did not do so, yet I unfairly must make monthly $200 payments with no benefits or services in return???????? I have had more progress, accountability, and positive experiences with Orange Theory, Noom, and Weight Watchers-- programs which do not promise to be personal or as communicative as a one-on-one personal trainer should be. Guess I have to take this to a small claims court since they're not choosing to do what is moral or just.

Please DO NOT DO BUSSINES WITH THIS GYM. THE WEBSITE RARELY WORK. CANCELED ACCOUNT ON WEBSITE AND DIDN'T WORK. A PARAMOUNT SERVICE THAT DO THEIR BILLING DENIED CANCELATION OF MY ACCOUNT BY PHONE UNLESS I PAY $300 OF.PASS BILLINGS, EVEN THOUGH I CANCELED THE ACCOUNT ON THEIR WEBSITE. PLEASE DON'T DO BUSSINES WITH GYM.

The CEO that is a greedy, crooked, evil person!! They charge you a $49.99 cancellation fee and extend your contract a month after you cancel. The gym is nice but you will be overcharged!! Do not sign up with them!!

This is a dishonest company. The gym was average, but the ability to close your membership was a nightmare. You can sign up at the gym, but not cancel there. The manager said she would take care of it, but I was still being billed 6 months later. I contacted their customer service (70 minute wait time), and they said it was take care of. I next checked my billing 7 months later and they were still charging me. After over $200 of overpaying, I hope things are finally resolved, but now I have to spend my time checking. Find ANY OTHER GYM!

I only wish I had read these reviews before signing up. VASA Fitness is organized crime for sure. I will give -5 stars if I could. They lure you in and then lock you in. Its almost impossible to cancel your membership. I have been to this gym only 3 times and They have been charging every month, tried to cancel and they have been tossing me up and down, While charging me double each month for late fees. STAY AWAY FROM VASA FITNESS IF YOU KNOW WHATS GOOD FOR YOU!

I signed up with VASA and was about 8 months into my membership when I looked in my account upon returning back from a trip and found a charge from them that was out of the blue and 5 times the cost of my membership fee. I wasn’t notified of any additional charges to my account to be made and I was also clear with them when I signed up about what would be charged to my account when I signed up and any fees that would be charged throughout the membership. I also looked through my contract to be sure. I like full transparency so I’m not charged all these ridiculous fees companies try to hide from you. On top of this fraudulent vasa charge, I also found two of my other accounts hacked at this point after returning from my trip :( So I immediately took action and disputed with my bank, closed the vasa account and deleted my app as well so as not to do any more damage. But apparently, that wasn’t enough. Not only did they NOT close my account, they continued to rack up a bill for 7 months before contacting me. Today, out of the blue, I get an email saying I owe them backpay?!? I immediately called of course! I explained that my account had been hacked and there had been fraudulent charges; I closed the account after disputing with my bank. She said I never canceled and that the charge wasn’t fraudulent? and that I owed them backpay for a membership they had been charging me …without my knowing mind you! Nowhere in my contract did I see or agree to this charge. But I guess they can just make up random things and charge you? And that’s what you sign up for? I received ONE EMAIL IN 7 MONTHS. If this was a relevant charge, why not just contact me and clear this up? Why not inform me you were charging this? Put it loudly in the contract!!! I WOULD NEVER have let the situation get this out of hand, especially at my expense!!!!! But all they saw was me canceling my membership and this was just a way for them to continue collecting and rack up a bill instead of losing a membership and incoming money. I was contacted ONCE and only once despite their documentation of calls. I told the woman, no one called me or emailed! I never got more than one email (which I responded to!) even after checking my junk folder! Again, If that charge had been valid, I should have been contacted IMMEDIATELY. I should have received NUMEROUS emails! And again, this is just more dishonesty now about the emails/ calls as well as the fraudulent charge and backpay. I’m not sure what kind of games this company likes to play, but to top it off, the representative couldn’t have cared less about my situation and stated she wouldn’t actually cancel my account without payment. That in fact, she would send it to collections!!! This company is FRAUDULENT!!!! BEWARE! I never had an issue with LA Fitness.