VASA FitnessReviews of vasafitness.com

Just joined and so far I'm not impressed. At the castleton location on center run I saw someone stay in sauna dripping with sweat then rinsed himself off in pool water,absolutely disgusting. I went to Eagle Creek location on 38th street indianapolis indiana and the pool was even open to customers. I am absolutely speechless that I pay but don't have amenities offered not available to me. Horrible, Horrible customer service. Everything is always to the benefit of the merchant yet the inconvenience is on the customer. Not fair,not right.

Lots of fine print in their contracts enforcing terms of cancellation of PT as well as memberships. The employees do not listen to the customer and as a result give you incorrect information concerning the above. But this does not stop them from quoting chapter and verse from the contract in the course of enforcing it, even if you tell them you tried to cancel and were told it was all taken care of by employees working the check-in counter. Absolutely no understanding of dire hardship-they just want their money. I would absolutely NOT recommend VASA to anyone. My membership is up in two months. Their app is limited yet they expect this to be their customers' resource to do what needs to be done. I have "penciled in" to go on the app once I've reached six months membership so as to avoid the cancellation fee. I'll be elated to be done with these crooks.

The staff at VASA Fitness have been amazing, and I want to make it clear that my complaint is **not with VASA directly**. My issue is with the third-party billing company they use, **Paramount Acceptance**. This is where I believe the negative review should be directed. I recently had to replace my credit card after it was lost. I went to VASA **twice** to provide my new card information, only to discover that Paramount Acceptance continued attempting to charge my old card. Each failed payment resulted in a **$25 late fee**, even though I had made multiple attempts to update my payment information. When I decided to cancel my membership, I was also charged a **$30 cancellation fee**. My interactions with Paramount Acceptance have been extremely frustrating. The staff I spoke with were rude and unprofessional, and my concerns were not handled appropriately. I requested a cancellation confirmation letter be emailed to me several hours ago, and I still have not received it. Even more concerning, when I asked what would happen if I refused to pay the late fees that resulted from their continued attempts to charge the old card, I was told the balance could be sent to collections. Again, **VASA staff have been great**. My negative experience is specifically with **Paramount Acceptance and the way they handled my billing and cancellation**. I hope this issue can be addressed because customers should not be charged late fees when they have made reasonable efforts to update their payment information.

If I can give this company 1 star I would. Buyer be aware that once you sign up you can not cancel in the first 6 months. If you are late on a payment they will charge you 25$ each membership if you owe money they will not let you cancel or freeze your membership. This company is the worst not flexible gym is not that great and staff will just try to sell you a product and not explain that you are stuck in a membership. Customer service sucks they rarely answer the phone unless you call before 8am . Don’t do it run! This is a complete scam I should have read the reviews before I signed up

They have surely earned their one and a half star Rating. today was the first day I went to use the facility. On my tour, the week before, I was made aware that half the machines in the recovery room don't work. I was told young people often misuse them and parts can be hard to get. The hot tub is also unusable, they're waiting for a part on that also. My usual gym has closed their pool for a few months. I'm in search of a pool in which to exercise. The vasa Pool was much too cold. I gave it a good five minute chance going up and down the stairs trying to warm up. Something I never had to do at Challenge Fitness. I did not warm up, the cold made my back muscles tense up. So I immediately read the reviews, and reviewers consensus is "usually cold and occasionally bearable". So I spoke to Nancy at the desk, and she assured me, she just read the temperature. In fact, showed me a picture, and it read 82 degrees. If it had been eighty two I would have happily been exercising, so obviously there was gonna be no chance that this would be rectified. I didn't go to Vasa to critique the place. I went there to utilize it. I felt Nancy was unresponsive to my questions regarding the pool temperature and the consistent reviews of the cold temperature. More than that she was defensive. On the tour the pool was empty as it was today. It's a shame because water helps me stay buoyant, and I can exercise more freely. I believe other elderly people use it for the same purpose. So for people who would regularly want to use the pool and recovery room.This is definitely not the place to go. Zero stars in this area. Zero stars for Nancy, she was quite dismissive.I got the feeling that she had heard this complaint before. I hadn't even approached her. I was speaking to a different staff member and she interjected.

Terrible customer service with billing. Was billed for multiple accounts. Wait times to talk to staff and follow up on billing issues ridiculously long wait times. Cancellation fees not waived despite VASA errors in billing. EXCELLENT experience with personal trainer Nolan.

I am extremely disappointed with VASA Fitness' billing practices. My membership is $24.99 per month, but if the automatic payment is declined, VASA immediately charges an additional $25 return fee. There is no grace period and no opportunity to fund your account later that same day before the fee is added. This has now happened to me four months in a row. Every single month, my $24.99 membership turns into a $49.99 payment because VASA attempts to draft my account once, and if the funds are unavailable at that exact moment, they immediately charge a $25 return fee. It doesn't matter if the money becomes available later that same day. I understand that my membership agreement states a declined payment may result in a fee. However, I believe the way this policy is enforced is unreasonable. Members who fully intend to pay should be given a reasonable opportunity to resolve the payment before being charged a fee that is essentially the same amount as the monthly membership. Over the last four months alone, I have paid approximately $100 in return fees. That is money that could have gone toward my membership, groceries, or other bills. A same-day grace period or even one automatic retry later in the day would be a much more reasonable and customer-friendly policy. The gym itself is great, and I enjoy working out there. My complaint is not about the staff or the equipment. My complaint is with a billing policy that I believe unfairly penalizes members over the timing of an automatic payment. I hope VASA's management reviews this policy and considers making it more fair for its members.

Vasa Fitness gives the impression of being a friendly place and uses banners to encourage new customers to sign up. However, only after signing the contract do you discover that freezing or cancelling your membership incurs additional fees. There is also a mandatory annual fee of $59.99. I waited over five hours for a callback, and on top of this, when they called me back, they put me in the queue for an additional 30 minutes. Furthermore, the customer service is extremely rude. The gym is always overcrowded, with everyone fighting for access to the equipment. I definitely do not recommend this chain. My husband and I certainly won't be coming back.