VASA FitnessReviews of vasafitness.com

Predatory. Very hard to cancel. They say it is easy to do on the app but not easy at all! I cancelled three times on the phone, through the app and email. They continued to charge and sent me to collections!

Vasa is a very shady company. They make it look easy and like good pricing up front, but once they have your card and info they make it very hard for you to make payments and very easy for you to miss them! Once they get you to miss a payment they lock on EXTENSIVE late fees! What started as a $10/month membership quickly ended up costing me $100 in two months!! As soon as there is a competitor in the area I will be switching!

VASA Fitness sent me to collections for an account that was canceled in 2023 and of which I was not notified. Additionally, when I tried to communicate with the collections agency Aldous & Associates P.L.L.C, they refused to explain the charge to me and did not provide details of my contract or the nearly $500 they are charging. So, I contacted VASA directly to access the electronic contract that I was supposed to have signed but never received a copy of to review. I also informed them that if the debt is legitimate, I am willing to pay it, but I need to verify everything because we went through a cancellation process over the phone, and I was never notified that I needed to send a letter by mail. Therefore, I believe that not only does the company have poor in-person service, lack hygiene in the changing rooms, and have a disorganized system, but it also engages in fraudulent contracts, making charges that it cannot explain and denying its customers the right to defend themselves or know the details of each contract. At this point, due to the lack of accessibility from both companies, I doubt the validity of this charge, which until I have access to review for its accuracy, is not mine.

Beware extra fees. There are fees to cancel your memebership and "rate lock" fees on top of your monthly membership

I am absolutely outraged and feel it's my duty to call out this gym for their atrocious service. Two years ago, they falsely assured me that my account was cancelled, yet, shockingly, they continued to charge $9.99 from my account every single month for two years! When my family finally discovered this unacceptable error, the gym had the audacity to demand an additional $90 to "cancel" my account again—a process I was led to believe had already been completed. What's more, attempting to reach any form of management, whether directly at the gym or via phone, turned out to be a complete waste of time. Their customer service is a joke. My frustration is through the roof, and I pledge to make sure everyone I know is aware of this nightmare. I strongly advise you to avoid this place at all costs unless you want to be their next target. This gym is unequivocally the absolute worst.

I went in to clear my head I was forced to sign a negligible contract agreement with no formal understanding I haven't even used the gym and I can't cancel in under 30 days without having to pay 54.00 dollars they are crooks they don't care even if they have a great looking facility its because they steal money thru manipulation. Less than 2 weeks

If you ever decide to take on "Personal Training" and suddenly you have a legitimate reason such as work related to downsizing due to recession or suddenly medical issues related to it (via customer support responds); it is still not reasonable enough to have it cancel. I had every good attention to fulfill my personal training sessions until circumstance arise. I had only 1- 30-minute session just starting my journey out of 6-month sign-up. Its very early enough to have it cancel without a penalty. It such a de-service to members of not having options. They sell you a great conversation without reading such a lengthy contract in the middle of a busy gym floor. And so, customer support response is to either move 25-miles away from a VASA gym and show a utility proof --in order to cancel contract account or freeze account for 90-days with a $10. cost each time...??? Such options. Does that sound right?! Whoa! What an unbelievable of responses. Pretty much is too late once you sign their contract! And so, I wonder how many others got the same answers as I did? Whatever you do, don't sign that contract of service! Even if you try to cancel your membership for any reason you still can't until that "Personal Training" portion is paid first! Such business considering of it being in a customer servicing fitness industry. Is businesses hugely hurting for such policy? Unacceptable.

Terrible customer service!!!!