VARON Oxygen ConcentratorReviews of varoninc.com

The equipment works well, but customer service is awful to nonexistent.

So I was about to purchase a varon vp 6, and when I checkout with PayPal a random address popped up with my name. The address is in China, I have no clue why this happened because it's not there on my PayPal account, but just showed up after clicking check out via PayPal. Idk if this website is a scam or what, but I didn't continue and looked through Google for reviews. Thanks to trust pilot and all the 1 star reviews here, I won't be purchasing this brand at all. Is this website legit tho? Varoninc.com?

I bought a vp2 in March. The external charging port quit working in 6 weeks. You can take the battery off and direct charge the battery but that is difficult you have to take it out of the carrying case and disconnect the battery. That is very difficult if you have arthritis in your hands. Contacted customer support and explained the problem. So low response poor customer service. Told me to take the battery off and charge it that way. Customer service is not in this country and you are dealing with customer service that are not English as a first language. Very poor customer service the battery only lasts about an hour. Had to buy a second larger battery to use the machine for any length of time I have to keep oxygen tank in car in case battery gives out. Not happy with this purchase.

I ordered the Varon VP-8G for my husband who has metastatic lung cancer. He was not able to use the portable oxygen concentrator (POC) provided by the DME because his oxygen demand was too high. It only went up to 5. During the first months of being on oxygen, we had a home concentrator that I had them swap out to get one that goes up to 10 l/m because after 2 hospitalizations within 3 days of discharge, he struggled. After coming home again, I switched to tanks for use outside the home. He only left for medical/cancer care and we travelled an hour there and back. Sometimes treatment days were 6+ hours. It was very difficult to worry about having enough tanks to last until we got home. I was doing significant heavy lifting literally getting wheelchair, oxygen tanks in and out of the car, back into the house storing for pick up and delivery. They took his POC due to insurance only covering tanks or POC in addition to home concentrator. So I bought the Varon VP-8G for under $1100 including a car charger. I researched POC systems on line, talked to a few companies and decided on the Varon because it went up to 8 whereas most were 3 or 5. Husband has been weaned down to 3-4 l/min but we know it will likely be back up to higher level needs with his lung cancer eroding into his left main bronchus to upper and lower lobes. It arrived within 6 days of order. We have since used it for all trips outside the home - mostly for medical/cancer related care but also he finally left home for an enjoyable day with family on mother's day. I feel confident to leave home with it and of course, I still haul oxygen tanks just in case but this is the first week I haven't ordered any tank exchanges!!. My husband feels less encumbered and likes that "it's not as much trouble" for me. We hope he has 1-2 years as predicted by oncologists WITH TREATMENT. Having a reliable POC and tank oxygen to leave home gives us hope for more quality time together. We r going away for an overnight getaway this weekend all thanks to Varon!!

Agent went out of its way to get me a Serene 5 which was not available yet in Canada. Unit is FDA approved and very well made. Unit comes with an humidifier and found that I'm having worry free and restful sleep now that I wake up with a 94%SpO2 every day. COPD hasn't been easy for me but this silent unit brings me peace of mind. I can use it with my CPAP easily by buying a 3$ connector. All smiles!

Ordered an 8 liter portable. It did not work correctly, giving an error message that the O2 being delivered was not sufficient. I tried to return it, but could not get a straight answer out of what passes for customer service. Nor could I find any evidence of a corporate presence in California, despite the fact business is done here. The addresses on the packages where the items where shipped from are a warehouse in Texas and a warehouse in Ontario, California. Claims of reliable equipment are false and there is no customer service.

I now have three different Varon oxygen concentrators, a home unit, one specifically for the car, and a light one for walking around. All have performed well. I recently bought two extra batteries to get ready for vacation. All the purchases have been seamless. Thank you.

This oxygen concentrator was bought because the one I was given thru medical was very noisy and produced a lot of heat. This unit I have is much more quiet and produces almost no heat. Great buy.