Vapor PuffsReviews of vaporpuffs.com

Getting my last order this week I'll find a vape company that cares for its customers!! Awful business 😡

The vape I bought only lasted 2 days then burnt out. I tried to get a hold of customer service for a replacement but no one would answer or ever call back.

One vape is fine and the other is a dud!

I ordered two vapes, one of them didn't even work. Tried multiple times, was sent a non-working one.

I placed an order for two specific vape products, but the company did not have them in stock. Instead of contacting me or issuing a refund, they added two different products to my order—ones I did not select and that did not contain nicotine. These substituted items appeared on my invoice, but I never authorized the change. As someone who manages an online store myself, I understand how back-end systems like WooCommerce can be used to modify orders. This made the situation concerning. I contacted my bank to dispute the charge and took screenshots to document everything in case the order history was later edited. After several attempts to get a response, the company eventually sent an email stating a refund of $45.41 had been issued. The email format raised additional questions, as it referenced Shopify even though the store appears to run on WooCommerce. This may have been a system integration issue, but it added to the confusion. I did finally receive confirmation of the refund, though I’m still waiting for the funds to return to my account. The lack of communication and the unauthorized substitution of products made the entire process very frustrating. I previously had a good experience with this store, but this time has left me uncertain about ordering from them again. I recommend exercising caution when purchasing from this retailer, especially if you’re expecting specific items. I hope they improve their transparency and customer service going forward. UPDATE: He is still lying about them adding other products to my invoice and sending them. LAST UPDATE AND FINAL: The Refund has been completed. This still doesn't cover the fact that he still kept denying them doing this to my invoice, and it's plain right there on my account. To VaporPuffs Staff, please remove my account. I will not be shopping there anymore. I went through way too much to be called a liar when I told the truth. So I will give you 2 stars for at least refunding me my money FINALLY after 30 days of fighting this.

They emphasize fast delivery within 1-3 days, but my order took over a week to arrive. Customer support is non-existent; I received no response to my emails. The product itself is fine, but I’ll look for a different provider that offers more reliable delivery times.

I purchased 5 and got 5 free of the fire float Sour Apple Ice. 3 were dead at time of opening, 3 didn’t last 30 mins and the orher 5 had no taste at all. I had 2 other people try to see if they could taste something I couldn’t but they didn’t taste anything either. Only reason I gave a 2 rating was I ordered Mango Melon Freeze and it taste like it was supposed to.

I have ordered from them twice before, always within an hour or two my order have been packaged and a tracking number was issued. Not this time.... It's been 3 days and my account is still showing it's been paid for but unfulfilled. I have tried emailing them, but have got nothing in return.. Since there is no phone number on their website I'm stuck.