I love how easy it is to order, always sending me updates. I live a very busy lifestyle & don’t always have time to go inside store so everything about this website is perfect to me!
Response from VapezillaNov 10, 2024
Thank you so much for sharing this! We’re thrilled to hear that our website and updates make things easier for your busy lifestyle. Convenience is what we aim for, and it’s wonderful to know that it’s making a difference for you. We look forward to serving you again soon! 😊
JE
Jeremiah
Do not order from these crooks
Do not order from these crooks. 8 days past delivery date and still have not recieved my package. They blame their shipper. Their shipper blames them. Theives.
Delivery was never attempted as stated by the shipping company. As I was home cancelled my plans and no one ever stopped by. Shipper even stated that they did not recieve package until the Oct. 30. How could they have attempted a delivery on the 25th. Poor customer service by you and your shipping partner. I also have copies of all my conversations with your shipping partner.
Do not do business with these people or GLS shipping.
Response from VapezillaNov 2, 2024
Update:
If you want to provide useful information to other users, you can share your order tracking link. In the tracking history of your order, it is clear that the package was marked as delivered on the 22nd of the month, and a delivery attempt was made on the 25th of the month.
Hello,
As you were informed a few minutes ago in the support section, we processed your order as quickly as possible and delivered it to the carrier. There is a complete history of all documented events available in the order tracking link. The carrier attempted delivery, but an adult was not present to provide the signature required for the package. This information is also indicated in your order’s tracking link.
We have explicitly stated in all sections of our site that, due to legal requirements, an adult signature is mandatory for orders. We did our best to help resolve the issue, and it would have been sufficient for you to contact the carrier to arrange a redelivery. It appears that this issue can be resolved easily, but you seem to be seeking to express your frustration by initiating a chargeback and posting negative, incorrect comments on various sites. We regret that our apologies have not been helpful, though we have not been at fault.
As we also mentioned in the support section, there is no issue on our end. Even if your package is returned, a refund will be issued to you. It’s unclear exactly what resolution you are looking for.
Thank you, and good luck.
WM
William M.
They had everything I was looking for…
They had everything I was looking for pluse more and better prices then my local smoke shop
Response from VapezillaNov 2, 2024
Thank you for your feedback! We're thrilled to hear that you found everything you were looking for, plus some extras, and at better prices than your local shop. We aim to provide a wide selection and great value, so it’s wonderful to know we met your expectations. Thanks for choosing us!
EA
Erik A.
Fast shipping
Fast shipping. Good quality
Response from VapezillaNov 2, 2024
Thank you for your review! We're glad to hear you enjoyed the fast shipping and quality of our products. We look forward to serving you again!
BB
Bianca B.
Love the products
Love the products, fast, easy service!
Response from VapezillaNov 2, 2024
Thank you for the great feedback! We’re thrilled to hear you love the products and enjoyed our fast, easy service. We appreciate your support and look forward to serving you again!
DS
Derrick S.
Their prices are great and delivered on…
Their prices are great and delivered on time every time
Response from VapezillaNov 2, 2024
Thank you for your kind words! We’re delighted to hear that you’re pleased with our prices and reliable delivery. Consistency is key for us, and we're glad it shows. Thanks for choosing us!
RY
Richard Y.
I have received my order came in few days early then it aspected and do believe that Vapezilla as more flavors in Geek Bar and I do believe they do last a little longer than Raz flavor
I have received my order a day earlier than
Response from VapezillaNov 2, 2024
Thank you for your feedback! We're delighted to hear your order arrived ahead of schedule. It's great to know you appreciate our extensive selection of Geek Bar flavors.
We look forward to serving you again soon!
LF
Luke F.
Very fast and good price!
Very fast and good price!
Response from VapezillaNov 2, 2024
Thank you for your review! We're glad you enjoyed our speedy service and competitive pricing. Looking forward to serving you again!