This was my first time purchasing from VapeZilla and I really liked the platform of website and how categorized and structured it is. I’m surprised about the unbeatable prices! I’m happy with the vapes I bought! And of course the competitive prices! The website is easy to use as well. VapeZilla is a revolution in this industry! They have this app which is easy to download and use! I’ll continue purchasing with vapezilla! Every penny spent here is worth it! Smooth shopping and check out, easy delivery at your door… what else does a customer want? 100% satisfied!
Response from VapezillaMay 27, 2024
Hello Reza,
We are so happy to hear that! We will continue doing our best to make things great for our customers and to improve our website and shipping even further. Thank you for your support.
RN
Roham N.
Very satisfied
Very satisfied! I ordered multiple items and they arrived with no issues and minimal wait time.
The website was very easy to navigate and purchasing was quick and easy!
Response from VapezillaMay 27, 2024
Hello Roham,
We are so happy to hear that! We will continue doing our best to make things great for our customers and to improve our website and shipping even further. Thank you for your support.
AB
Anahita B.
Definitely Recommended!
Ordered a few items last week, received them yesterday! Very happy with the products! Great quality and cheaper than rest of the industry!
Smooth navigation thru the website and easy to pick products and check out! Everything can be done under 1 minute if you know what you want and enter your information accurately! Thank you VapeZilla to make shopping experience easier!
Definitely recommended!
Response from VapezillaMay 24, 2024
Hello Anahita,
We are so happy to hear that! We will continue doing our best to make things great for our customers, and make our website and shipping even better!
EM
Edward M.
Their payment portal is broken. Avoid.
Imagine having a banking portal where a customer can purchase $100 of product from you, mistype their billing address, the transaction is declined, and then they correct their mistake with the correct billing address and the transaction goes through. This is my normal experience anywhere else on the internet. Even vape retailers.
Here's what it's like with Vapezilla's portal:
A customer enters an incorrect billing address and the $100 transaction is declined but that same $100 is held by the bank and not available for another purchase until 3 days. Now the customer has to wait 3 days to correct their mistake.
How is this not messed up to you?
Response from VapezillaMay 24, 2024
We are very sorry for your inconvenience
As we told you in the support ticket
You have entered wrongly not only the billing address but also your postal code 3 times during the transaction in less than 3 minutes.
What do you expect the bank's anti-fraud system to do? Your transaction will definitely be declined.
As we announced in the previous 3 tickets, these transactions are not approved and remain pending, and depending on your bank, they will be removed from your transaction list after a few days.
We cannot change bank policies or allow users to purchase with incorrect information.
We apologize for the fact that you entered wrong information and did not succeed in purchasing.
If you need any help, we are always at your service.
EH
ellena H.
highly recommend!
I enjoy the customer service and Excellent quality products at an excellent price. I highly recommend!
Response from VapezillaMay 21, 2024
Thank you for supporting us.
YZ
younes Z.
Vapezilla boasts a wide variety of Best…
Vapezilla boasts a wide variety of Best Brand Smok ,Geek vape, Lost vape . I was impressed by all the variety
Response from VapezillaMay 7, 2024
Thank you for your kind words and for choosing our products/services! We're thrilled to hear that you had a positive experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
NP
nic P.
From Geekbars to Vapezilla
I received an email from Vapezilla today, requesting my feedback on their products. Even without the offer of a 10% discount, I would have been more than happy to share my thoughts.
Initially, I was eyeing the Geek Bar Meloso Ultra, but upon visiting their website and exploring the Geekbar brand page, I was impressed by the professional presentation of all the models. Opting for the newer Geekbar model with a higher puff count at the same price seemed like a no-brainer.
Browsing through the website before finalizing my purchase, I found myself enjoying the sleek design and fast navigation. The detailed product information and high-quality photos further enhanced my shopping experience.
After placing my order, I encountered a minor hiccup with the age verification process. However, within just 2 minutes of the issue arising, their support team reached out to me via email and promptly resolved the issue.
As a long-time customer of a prominent player in the industry, I've faced numerous challenges with their website over the past year. Difficulty placing orders and locating products became a common frustration, often resulting in abandoned carts. Additionally, their customer support response times suffered due to the overwhelming transaction volume.
If Vapezilla maintains this level of quality and service as they continue to grow, they have the potential to become the go-to destination for vape enthusiasts, akin to the Amazon of the vape industry.
Response from VapezillaMay 7, 2024
Thank you for your kind words and for choosing our products/services! We're thrilled to hear that you had a positive experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!