Vape Society SupplyReviews of vapesocietysupplies.com

I've been ordering from Vape Society for over a year and never had a problem until now. Order was placed on 11/29 and today is 12/9. I have emailed and called multiple times and received no response. I work in the ecommerce industry so I have sympathy for CS workers buried under the holiday rush, but you MUST always inform your customers of any delays that occur for any reason. A simple email or even a quick blurb on the homepage would be fine. Even a social media post assuring people that late orders are being worked on. ANYTHING is better than nothing. This is the basic level of customer service that any store should be able to perform and should I know because I've been doing it myself for many years. If anyone from Vape Society is reading this, please update me on order #799430. Even if the something I bought is backordered I would at least like to be informed. I'll update my review if I get a response. EDIT: I finally got through to someone on Facebook Messenger of all things. Apparently some of my items are backordered and they are holding the order. While i'm glad to finally have an answer I think it's pretty bizarre that I've had to chase down a reply through social media rather than any of the usual channels. A quick backorder notice email when the order was placed would have been greatly appreciated.

My order 816115 was placed a week ago. I've emailed with no response and have yet to receive a tracking number. I am not happy at all. I have poured so much money into vape items and this was a Christmas present, now I feel like I'm out over $50 Update: I finally got an email back with shipping information and it only took a few days to arrive. My order came in full and packaged perfectly. I moved my 1 star to 3. Customer service needs some work but overall I am satisfied, at least I got my product!

To be honest, this is my first time ordering from Vape Society. I paid for Express shipping, for my order placed on Thanksgiving. I knew there would be some sort of lag in filling my order, but it has now been 5 days since I placed my order, and the status is still processing. I tried to call customer service, but it just keeps going to voicemail stating no one is available to take my call. I am going out of state and need my shipment before I go how much longer will it take? My order # 796778. *According to your website my order is still processing, and I have not recieved an email with any tracking information. Though, the response clearly stated that my order was mailed yesterday.

I have order for over a year now almost monthly.My last order I placed a week ago and have not heard anything, usually get an email confirmation.I usually have my order by now so not sure what is going on.My card was charged immediately.

Pros: You can't beat the prices. They've introduced me to some of my favorite lines. Cons: You may be waiting, on average, a few days for your order to be shipped. Customer service is poor, but has improved for me recently. I've had some sketchy situations with them previously. Overall, when everything goes smoothly, it's fantastic.

I have been ordering with VSS for quite a few months now. I hate leaving bad reviews, I've never had a complaint nor an issue until this last purchase. I ordered two boxes of replacement coils and six different juices. The coils I received were not the right ones I had ordered, they have never sent me wrong coils before. And instead of sending me all the correct juices, they sent me two of the same juices. The others they got correct. The prices have always been great considering where I live, I can get a 100mil bottle of juice for 30 bucks plus taxes (rip off.) I've been running around in circles trying to return the items that were wrongfully shipped out in my order and yet I have no response. They do returns through email, which is absolute nonsense. I've written two tickets and am confused on which email they want me to reply to. I've given three stars for my past purchases and not having issues but not a full five due to the lack of communication available for returns and questions. They need a better way of talking to their customer base. It's a shame because I've ranted and raved about them to anyone I can and due to this nonsense of trying to return the wrong items, I'll unfortunately have to look else where for great deals on juices and coils. I try to give companies the benefit of the doubt, maybe someone who was doing the packaging process was having a bad day, misread something or was new to the company. In any case, the lack there of for attempting to return the wrong items is a nightmare. After reading their return policy, it looks like itll be too late to return the items that I paid for which at no cause to my own fault were wrong. Like i said, I'll be testing out a new company for my next purchase. Sorry VSS. Please make it easier for customers to get into contact with yall. That's all I ask.

I've ordered from them in the past and their service was prompt with all items in my package. This time around, I've ran into some issues with them. My recent order was placed exactly a week ago and their website shows that my order is still being processed. My bank statement shows that the transaction has been completed. I've contacted them a total of 3 times. First reply was automated from the quick 10 second response I received right after hitting the submit button. Other email responses I'm still waiting for. I understand things can happen, but if you value your customers shouldn't at least have the courtesy to update them? I'm giving it another day before I take further action with my bank. Update: I finally spoke to someone over the phone and they stated that my order was on hold due to an item being out of stock. They offered to swap out the item with another product similar in pricing which I did This still doesn't explain why they did not contact me from the 1 - 3 days after finding the item wasn't in stock. Other then that, they are helpful if you get a live person on the phone.

First 3 orders was great the last order took longer because out of stock but replied with the next business day had Mr juice in the next 2 days this time have sent 4 emails no reply. I wad happy with every thing until now. Love the juice but apparently doesn't care abort customers now