Harold S.
I spent 55 mins on the phone with a 360…
I spent 55 mins on the phone with a 360 tech trying to set up the system to proceed to the part of the course. She had me go on line to a online sharing site. Log in more than 3 times to get the course to allow me to start. I had her note on my accoiunt what we went through. I would have left the site and paid for a different provider, but my time clock said I had already spent almost two hours trying to take your course. I have taken VANED courses for over 8 years and this was the worst experience I have EVER had. Who ever bought your courses...I am requesting a refund or credit for my expenses. This was not what I had on my calendar. A 4 hour course to take almost 8 hours. Every time I would "oush" next it would not respond or the course would "freeze". Again. I am requesting a refund of my purchase cost or a credit for another course. HAROLD SANDERSON, Assured Realty Colorado
Response from VanEd - Real Estate SchoolSep 14, 2026
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our course. We are truly sorry to learn about the significant difficulties you encountered, from the extended time spent with technical support to the issues with the course freezing and not responding. We understand how frustrating it must have been to dedicate nearly two hours before even starting the course and then experience further technical problems, turning a four-hour course into an eight-hour ordeal. We recognize that this is not the seamless learning experience we aim to provide, especially for someone with your extensive experience in online courses. We will have our customer support team reach out to assist.