Lucas S.
This is for Vancasso UK outlet
This is for Vancasso UK outlet. I think the email CC is in China, though this has never been an issue (see below) I have made 2 orders direct with Vancasso and will report on those in this review. I initially started buying the Macaron Sets with Vancasso on the Amazon platform. When it came time to get the salad plates, Amazon did not have them for several months. I looked on the Vancasso site when googling for any results for the Macaron range, the Salad plates were also listed as sold out there. Out of desperation, I emailed Vancasso customer care and got a reply straight away. Usually factory outlets might make ranges for a limited time and end the run, or with a global distribution network, not bother to update the inventory. However, just a few weeks later, the salad plates showed up on their UK site! I got those straight away and was very grateful to whoever it was in China on their CC team who made sure some got there. I got some more to add to my collection recently and made a mistake, I put the wrong shipping address, as I have moved home. I emailed them and again they replied within a working day, I think the next day for them on their time and they ammended their shipping straight away. Their shipping is fast an their packaging is really good, because I have made ceramics orders with different UK suppliers this year and their items arrived smashed because couriers are not very good here anymore, but not with Vancasso, who package their ceramics very well to make sure they do not get damaged and time is wasted on both sides with any refunds and replacements. Therefore with customer care and packaging and shipping for me so far they are better than UK suppliers. About the Macaron range. They are printed wares using balloon expansion to transfer the patterns onto the ceramics. They use different colours, 4 with Mediterranean patterns often used on tiles. When we eat as a family it is easy to know whose plate belongs to whom by the colour, my wife likes red, she always gets the red plate. The printing can vary, because of the method and because they are mass produced. They are also porcelain and therefore very cheap, which was what I needed at the time. They are day to day ceramics for our family, with a nicer set for guests. I write that to say that for cheap but good quality porcelain, it is very good for the time that it will last. Vancasso is a Chinese company, and the Chinese do have Thousands of years of experience in fine ceramics, and I feel that this shows, even with mass-produced ceramics like these. I am glad to be able to deal directly with them as a Chinese company like Vancasso today, which would have been difficult in the past.