vancassoReviews of vancassotableware.com

Honestly don’t know where to start! When ordering it gave the option of transit insurance in case of breakages for an additional cost. I unchecked the box as under UK consumer law, this is unnecessary as damages in transit are covered when making purchase via the internet. The page then refreshes and it adds it back on. I tried over 10 times and couldn’t make my purchase without it. 2 large dinner plates turned up broken and I sent an email with pictures explaining that I required 2 replacements sending out and the insurance refunding as it is unnecessary. I was then directed to claim on the insurance. I explained that it’s not my job to do that and I just need 2 plates sending. The company then agreed to that and to refund my insurance. She then changed her mind and said they couldn’t refund the insurance as it had been paid to the United States (complete BS). Anyway, after another 5 emails back and forth, still no refund of insurance and still no replacement plates. She then said I should send the broken plates back, at my expense. I have also tried claiming on the insurance and surprise surprise, heard nothing. Also, I ordered the set I ordered was black and they are more brown than black. Can genuinely say this is THE WORST COMPANY AND CUSTOMER SERVICE I’VE EVER EXPERIENCED! I am now dealing with my credit card company to issue a charge back. Absolutely disgraceful service and an awful company.

I purchased the Bonita set. EXTREMELY DISAPPOINTED! Poor quality! Every single piece chipped and gathered mold on back GROSS! DO NOT BUY ANY OF THEIR PRODUCTS!!!! Big let down. CUSTOMER SERVICE IS THE WORST! I was sloughed off. Please SAVE YOUR MONEY! THE WORST COMPANY EVER!

Colour of cookware I recieved was blue not green. After politely complaining, I was fobbed off with poor reason, and not offered a refund

Purchased a dinner service last year and a fortnight ago noticed two of the dinner plates had a hair line crack in them. Got in touch with vancasso customer service explaining the issue and quoted there terms if any issues they would replace free of charge. I have sent several messages but no response. In the meantime we have purchased 4 identical plates from Amazon at a cost of £30.00 .I am not sure if this website exists.

Bought a full set for 4 and one mug was broken inside. Sent photo to customer service support who told me that warehouse don't have any to replace. Full refund was declined from support team. Requested again was told to return the full set, remember the box is super heavy! And so will the postage be too! I told them this and in the 3rd attempt they did not even offer a prepaid label. I was still told to return the heavy box, on my own which probably end up breaking further items inside by myself doing so! To date. No full refund or replacement.