vancassoReviews of vancassotableware.com

Nicht empfehlenswert! Ware kam nie an. Kundenservice mangelhaft.

Nicht mikrowellengeeignet nachdem das Geschirr einmal in der Spülmaschine war. Finger weg lassen! Marke ist ein prank!

Completely lacking in customer service. Ordered a 24 piece dinner set. Arrived, but 5 dinner plates arrived broken. Happens. Obviously, simply replacing the 5 would be the obvious thing. Or replace the set maybe. Not for vancasso. After 3 different offers from them, all of which would leave me out of pocket, I'm still 5 plates down, without the complete set I've paid for and now having to haggle! Absolute joke!

Purchased a 16 piece dinner set. Arrived with broken plate. Was told they do not supply individual plates and offered a £7 refund only. What a joke they are. Ongoing issue. Glad I used PayPal to escalate.

I placed an order online on 01 November 2024. It was for a 16 piece dinnerware set. This was to function as a spare set as we purchased a 32 piece dinnerware set in light blue last year. I received confirmation of the order by email, checked the order and realised the color ordered was grey. I believed I had ordered the light blue colour. I then checked on the website and noticed there was no contact number. I then tried the Contact Us now Chat Client and there were no agents online, I left my email address and a message and the reply stated, 'Our agents typically reply in a few minutes.' I then followed up with an email to: support and with the error in color on the order and asked if this could be replaced with the light blue. I used the Contact Us, Get in Touch link and provided my name, email address, mobile number and message. I waited 4 hours, didn't receive any responses so I sent a Facebook Business Chat message. It's been 5 hours and tried multiple contact methods as there is no contact number listed for Vancasso. This is a pity as we really liked our previous 32 piece dinnerware set and only wanted some spare, in the event of breakage. I wouldn't recommend buying from Vancasso as the service and support are non-existent and they have no Comms whatsoever. We will go elsewhere for tableware in the future and ensure that business has adequate service, support and Comms.

The dinnerware looks beautiful, but unfortunately it chips easily and develops mold. We purchased sets from two different websites and in both circumstances the bottom rims of the plates and bowls developed mold (which does not scrub off) within mere weeks. I've never had this issue with ceramic/stoneware before from any other company. It's clearly an issue with Vancasso not properly sealing the bottoms. I contacted the company and they wouldn't help, only told me to contact the websites I purchased from. If the issue was isolated to one website, I'd understand, but this is clearly a manufacturing defect because it happened with two. Disappointed in the customer service, how fast this dishware degraded, and having to jump through hoops to get refunded.

Dishes never dry, grow mold between them when stacked. Poor quality.

Added “worry free purchase” to my order after taking it out of my basket. They added it back on without me knowing! After seeing the reviews on here I will be cancelling my order through PayPal