vancassoReviews of vancassotableware.com

Vor über einem Monat habe ich meine Bestellung zurück geschickt, bis jetzt keine Rückerstattung erhalten, der Kundenservice reagiert nicht. Das sind eindeutig Betrüger!!!

I've been trying to exchange my dinner plates since 25th November because I'd ordered the wrong colour. When I messaged them, firstly they said it was difficult to exchange and offered me a 12% discount to purchase a new set and keep the wrong set. I didn't want this. They then took 10 days to send me a returns label. I sent them the goods by return and emailed the tracking receipt - and they are now consistently blanking me. I haven't received a replacement set and I haven't received a refund either. There is no phone number on their website and the only way to contact them is via email, but they simply don't respond. It's an utter rip off.

Update! Disgusting customer service - promised my refund on three separate emails. Item arrived on my doorstep today, I have already gone elsewhere to purchase. Now won’t acknowledge my repeated emails saying I want this item collected and sent back and my refund processed as requested 4 weeks ago. I will not be paying for it to be returned. AVOID AVOID AVOID SCAM! Purchased 24 piece starry set in green which on their website, said in stock. Received an email a few days later saying it was on back order (and not in stock, I have kept a screen shot showing it was available at time of purchase). I was advised I could either swap it for an 18 piece set, wait until it’s available or request a full refund. I requested a full refund over 7 days ago - I have been promised twice they’ve processed it, yet no refund in my account. I have contacted my bank who have advised me there is no pending refund, I am now seeking legal advice. DO NOT order from here!!!!

Völliger Blödsinn USA! Sitz irgendwo in China und der übliche Schrott, der aus diesem Land kommt. MIese Qualität, ein absolut überflüssiger KI Support, kein richtiger Kundendienst. Ich würde niemals wieder dort bestellen

J'ai commandé 2 services de table de 24 pièces. Une des assiettes plates présentait un défaut de fabrication. Suite à un échange de courriels avec Vancasso, la société me propose d'échanger cette assiette mais dans un délai d'environ 2 mois. A l'issue des 2 mois je reprends contact avec la société pour procéder l'échange et changement de ton on me répond que l'échange d'une seule assiette n'est pas possible et que si je le souhaite il m'est offert 10€ en guise de dédommagement. Il est inadmissible que cette société puisse avoir 2 discours différent. Ce procédé est totalement malhonnête voire frauduleux. Site à fuir

Awful customer service. Wanted to buy a replacement plate as one broke in half out of warranty. They refused to sell a single plate so now got an incomplete dinner service unless i buy a full set. Don't waste your money . ***Buy from a customer focused supplier of tableware***

Don’t waste your money on these products. They crack within a couple of months and they refuse to replace anything and say u need to buy a whole new set! Terrible customer service, ignore emails and requests for their warranty policy and complaints procedure. A total rip off a cheap Argos plate sets lasted me 10 years with no cracks these lasted less than 3 months!

The dinner set arrived with one plate broken and they don't replace so got a five pound refund so waste of time buying a full set! but as it is they chip very easily so would not recommend.