vancassoReviews of vancassotableware.com

I bought two dinner sets. Over both boxes three items are chipped and one plate had food remnants stuck to it and scratches on the surface. I simply emailed asking for the four items to be replaced. No-one would want a new dinner service chipped from the outset. My request is reasonable. I was offered £10 to keep the sets. I advised I'd rather not accept this offer. I don't want chipped tableware, and asked what my options were for replacement. Every single email has since been ignored. I have sent five emails now. I can't find a number to phone them and I still can't use my delivery as I don't know what's happening. This was a big purchase for me. It is incredibly frustrating.

I had a deeply disappointing experience with Vancasso that has convinced me never to do business with this company again. I placed an order for bowls on 7 January. When the delivery arrived, it contained the wrong item. I notified Vancasso by email on 13 January, clearly explaining the issue and attaching two photographs of the item I actually received. Two days later, a customer service representative named Amani replied with an apology. However, his response was confusing and concerning. He requested that I provide four attached photographs—including an SKU barcode, a packing list, and a tracking number—referring to a shipment that had nothing to do with my order. The images he referenced were clearly from an entirely different delivery, and the tracking number he mentioned did not correspond to anything I received. I immediately replied, pointing out that he was mistaken and asking him to refer to the photos I had already provided. Four days later, I received another message from the same representative, once again insisting that I send photos and attempting to justify the request—without acknowledging or addressing the information I had already sent. For a second time, I had to explain that the requested photos were already contained within the very same email thread, and that all necessary documentation had already been provided. It has now been more than three additional days with no response at all. The prolonged delays, combined with the inability of the customer service representative to properly review or understand the information provided, are completely unacceptable. Resolving a straightforward shipping error should not require repeated explanations or weeks of back-and-forth. This experience reflects a serious lack of competence and accountability in Vancasso’s customer support process. I strongly advise others to think twice before ordering from this company.

Schlechte Kommunikation bei beschädigter Ware keine Lösung

Don’t touch them with a barge pole I relieved broken dish and lid they then quoted some bogus insurance you tick when purchasing complete charlatans I am going to trading standards as I see in reviews they do this a lot

Order numbers were VC 31857 and VC 31092. Simi 12 piece pattern- Red. Updating my review. I returned the dishes and they were receieved in your warehouse on 12/30. I have still not received credit on my credit card. I have emailed Amani and gotten no reply. I ordered these with my Amex. If I do not get a resolution in 5 days I am going to have them deny payment and move this for resolution. Below is my orginal post. Attempted to start the return process on Dec. 16 We ordered two sets of plates. The color of the large plates does not match the smaller plates. The large plates are a a much lighter blue. This is true for both sets. We have two other Vancasso settings and the small plates always match the large plates. This is also true on the picture on the website. I emailed them asking to return them. First reply was to keep them and get a a 12% discount. (I replied no I want a return). The reply said a slight difference was normal (the color is not normal). The next reply stated that some change is normal in the glazing process. My reply to Amani was "I have read your refund policy and I am within my rights in wanting to return these. I have two other sets in different colors and the plates and small plates match exactly. I want a refund and return shipping immediately. I do not care about glazing issues as they were not present on my two previous orders. This is totally unprofessional. If I had ordered these on Wayfair or Amazon this would not be a problem. Your website states "Hassle Free" Returns, Quality Guaranteed and Outstanding Customer Service. I am beginning to doubt this". On Dec 16 I got a message "We have commenced the procedure of creating a return shipping label on your behalf. Upon its receipt, We will promptly provide you with comprehensive instructions for the next steps to follow.(9 days ago!). I still have not gotten the information. Totally unacceptable. I have no doubt that the organziation encourages its people to mislead consumers, and string them along. As mentioned by others, there is no phone contact or other means to contact them. I cannot imagine why this is so hard. If someone actually reads this message can I please get my return shipping information.

We ordered 6 pasta bowls as a precursor to buying a whole set. What we had delivered was an exercise machine, obviously a mix up at their warehouse stock handling facility. Customer service contacted numerous times, and numerous photos of labels on package, contents of package and request for delivery of order or refund. Two weeks now since order delivered and nothing except duplicate emails from them requesting photos and promises to sort situation out, hopefully they will rectify shortly,if so will amend review if can

Every single plate and bowl had air bubbles and voids in the glaze. I can't believe anyone could sell this low quality at any price. Wouldn't trust these could ever be sanitary.

Brought a dining set costing £80 back in October for my husbands birthday. Started using then at the beginning of Novemeber and a mlnth later the design and paint is all fading and chipping. Obviously concerning when this could leach into food. Apparently they think a 15% refund is acceptable when I now have to buy a whole new set.