vancassoReviews of vancassotableware.com

Placed a large order as a gift. It’s been more that a week, and still not received. Tried to call dpd and they said vancasso cancelled the pick up. Emailed vancasso and no response. Very very very poor customer service. There are plenty of other brands where you can safely order - given this was a gift, it gives me anxiety.

The issues: 1. Looks like a scam (I keep checking because it looks so suspicious). "Vancasso-microsoft" what is the connection????????? 2. Payment is through "Shop" which has a trust pilot rating of 1.1 (1959 reviews) :| 3. The site sells stock that they do not maintain 4. They did offer an alternative, but did not respond to my answer 5. Radio silence 6. More radio silence 7. Still radio silence The story below: Ordered the Lumi and Simi tableware sets. Vancasso sends me an email that reads exactly like a scam email (the emsils that try to get useable info), telling me there is an issue. Even the title of their email "vancasso-microsoft" does not look legit and raises issues. Payment is organized through "Shop" which, by the way, has a trust pilot rating of 1.1 (1959 reviews). This now raises more alarms. I have checked the support email address against the address supplied on my order by "Shop" and they are the same. So no excuse for the poor Vancasso service. Vancasso (not a scam; apparently) informed me that they had no lumi set even though is still shown as available on the site. They offered me another Simi set. I contacted them to see how long it would take to restock. Radio silence. Still radio silence. If you are patient and like being messed around, they might be ok. If not, steer clear.

I ordered a set of 6 bowls and when they arrived 3 of the 6 were smashed. The packaging was in no way adequate for the delivery. I emailed with photos straight away and directed to the “Seel” refund process. Despite answering all their questions and providing lots of photos my request is still under review 10 days later. This is not at all acceptable and feels like a scam!

We ordered Lovecasa Gold Trim Dinnerware, 3 sets. We have put it in the dishwasher after use and the rims have discoloured and some have come completely off. I have sent 2 email, but no answer. I expect s9me decency and hear something from someone. It does say it is dishwasher safe. Please can someone get in touch with me. Thank you.

Extremely poor and unprofessional service. I returned a dinner set after a very difficult process, yet the company has failed to acknowledge the return or issue my refund. Their lack of communication and disregard for consumer rights is unacceptable. I strongly advise caution when dealing with this company.

Auf meine Retouren Anfrage wurde mir zwar ein kleiner Preisnachlass angeboten, diese lehnte ich jedoch ab und wollte dafür den Retourenschein erhalten. Leider wurde mir dieser nie gesendet und es kam auch keinerlei andere Mitteilung. Erinnerungsmails werden ignoriert. Schade, denn das Geschirr ist wirklich schön, aber ich kann hier keine Kaufempfehlung aussprechen.! Dieser Kundenservice ist einfach nur erbärmlich.

The quality of the plates is really nice but the delivery experience ruined it for me. 2 weeks out and I'm still waiting for 1 delivery that has already been rescheduled 3 times and not delivered.

Received a cracked bowl and still awaiting a replacement. The company response was that they don’t have individual bowls to replace and is an unbelievable response when it’s a full set that is returnable and the sensible replacement is a bowl from another set. They also tried it on offering £4 for the broken bowl. It was clear from outset the bowl was broken but the above was not a response in their first email it was the third in the chain so I believed they would just send a bowl so threw all package apart from the box for bowl in case they wanted that one returning. Still awaiting a resolution.