Valhalla VitalityReviews of valhallavitality.com

Easy ordering and fast shipping

Sent me wrong meds not prescribed for me. Refused to correct mistake even after they admitted it was wrong, tried to back track and get me set up a doctor meeting so they can prescribe me what they sent, refused to send right med or refund me, asked I send them back incorrect meds on my dime *I have contacted them again and am not getting a response now at all, I have been discussing this and begging for help for a month with no resolution so please don't post they will help me when it just isn't true

The nonclinical support (customer service) is great. The providers are terrible. I'm at the high end of tirzepatide dosing which is higher cost than other companies. In conversations I had with providers, I was treated so rude. They don't listen and are only there to push the drugs. As a registered nurse for 24 years, managing a triage call center for 15 years, I value good provider relationships & solid communication skills. My experience was so poor that I switched to a different company. Example, I called to discuss lack of response to medication. The provider refused to talk about lifestyle. Rather, she talked over me and made an incorrect assumption that I didn't properly pinch the skin when giving myself injections. That was both rude and incompetent on their part. I would not recommend this company. There's much better options available with caring providers. If I have to pay more, I expect more from the company. Note, they have $50 delivery charge that competitors don't charge.

Doctor was wonderful and easy to talk to

I am struggling to put into constructive words how upset I am with this company! I first ordered a treatment with them and was told it would take 10-14 business days to process, send to the pharmacy and ship. Normally I would not complain about a product arriving faster than expected, but I just happened to walk out and see a package on my porch about 4 days later and it was my vial. I had received no notification it was sent to the pharmacy, shipped, or delivered. It had been sitting out in the hot August summer heat in Washington D.C. for almost 5 hours and I was VERY lucky it had not been stolen already. I only knew how long it had been sitting out because I looked up the tracking number on the package through UPS. I reached out to Valhalla's customer service and they said, "We apologize if you did not receive any notification regarding the shipping of your order. Rest assured, this will not happen with your future orders". I thought it all had worked out, so no real harm done right? I then decided I wanted to get another vial in anticipation of a busy fall season with work. I ordered another vial on August 30, 2024 and even wrote in my order notes, "Please make sure to let me know when the treatment has been shipped and will be delivered. Last time I received no notification and my package sat outside for an entire afternoon in the DC heat." Fast forward to September 11 and I have heard nothing. I reach out to customer service and they essentially say they can confirm it has gone to the pharmacy and is being processed. The pharmacy is responsible for the rest of the process but please give them 10-14 business days. I waited another week and today, September 19, 2024 I got a message from customer service saying, " We would like to inform you that per your tracking number, your order has already been delivered last 9/6/2024". As you can imagine, I was floored! It was delivered TWO WEEKS AGO and not once along the way did they reach out. It was delivered before I even reached out the first time and they couldn't even tell me then! How on earth would I know if even they don't! Of course the package was and is nowhere to be found and there is no way it was not stolen. Thus began this awful back and forth process of them basically telling me, " we sincerely apologize for the inconvenience caused" but the pharmacy would not be able to replace the medication and they will do nothing about it. No offer for a refund, no offer for credit for another order, not a dang thing other than being ignored after every message and having to reach out again to get the same response. I even asked for a number to call and talk to someone and of course I am being ignored. So here I sit, $600+ spent and the best they can say is "we sincerely apologize for the inconvenience caused". No accountability, dreadful coordination between them and the pharmacies, and abysmal communication and customer service. What happened to, "Rest assured, this will not happen with your future orders"? Well, they can rest assured I will report this as the fraudulent charge it is to my credit card company and I will post this review to every available review site possible.

What I like about them is you say shipping can take 10-14 days, but I've never experienced that. It has always been prompt and quick. The meda are helping my journey and I am very pleased.

I am so excited to leave this review about the customer service I received yesterday. They listened and understood my request and concerns and was very prompt in responding and I was able to expedite another order through this wonderful company. I HIGHLY recommend them‼️

I have been with them for about 8 months and have been very pleased with their pricing, rewards offerings, and service. If I had to give any constructive feedback it’s that you have to communicate via text and there doesn’t seem to be a phone number that you can call. Overall great experience though.