Your wellness, your way. Our all-in-one toolkit puts the power of wellness in your hands. Whether you're looking to improve your health, boost your energy, or find balance, Valhalla Vitality is here to support you on your journey.Now enhanced with cutting-edge AI tools, our platform delivers personalized insights and tailored recommendations to help you make informed decisions about your well-being. Our digital platform supports dedicated provider partners and their practices, bringing years of experience and expert guidance to ensure that every step you take is backed by both innovative technology and trusted human expertise.Explore our resources and take charge of your well-being today with a blend of intelligent innovation and personalized care at Valhalla Vitality.
Valhalla Vitality (valhallavitality.com) has 1,331 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
valhallavitality.com
Website
valhallavitality.com
Category
Clinics
Location
Queens, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Initial experience and first month was great, got what I needed no questions asked. After that, customer service has been nonexistent. The chat leads to a line to text or an address to email. Neither respond. Kind of hard to keep up with a regiment if you can’t get the next month’s Rx. Let down.
Response from Valhalla VitalitySep 24, 2026
Thank you for sharing this feedback. We’re glad your initial experience was positive, but we’re sorry the support experience became inconsistent afterward. Having to move between chat, text, and email without receiving a clear response is understandably frustrating. Our team will reach out directly so we can better understand what happened and where we can improve the experience.
TY
Ty
Very confusing ordering process with no support
Very confusing ordering process. No clear directions of how any of the process works with the Doctors or labs needed they just want you to pay them immediately before you can even contact anyone. Then its super difficult to get answers with only messaging back and forth. On top of that the products did absolutely nothing.
Response from Valhalla VitalityMar 2, 2026
Hi,
Thank you for sharing your honest feedback. We are truly sorry to hear that your onboarding experience felt frustrating and that your treatment has not yet yielded the results you were hoping for.
Our goal is to ensure every patient feels fully guided, supported, and confident in their care plan from day one. We deeply appreciate you bringing these communication hurdles to our attention, as it helps us identify where we need to improve. We would love the opportunity to connect you with our team who can help navigate your specific health goals and provide clearer answers.
You can always book a follow-up consultation directly on our website to speak directly with a provider, explore adjustments to your treatment plan, and get all of your questions answered in real-time. Please reach out to our team directly by opening a ticket here so we can personally assist you:
https://valhallavitality.com/my-account/support-tickets#/
We are committed to making this right for you.
JO
John
The initial process of signing up and…
The initial process of signing up and being prescribed, is great. However, I wish the site had the option to cancel/pause prescriptions. I also wish there was a live person to speak to on chat, so I didnt have to wait to hear back from someone every time I had an issue. I'd say 2.5/5 stars, overall.
Response from Valhalla VitalityFeb 24, 2026
Hi John,
Thank you for sharing your feedback. We truly appreciate your honesty and understand how important flexibility and timely support are.
We want to let you know that our website allows you to cancel or pause your subscription at any time—just be sure you’re signed in to access these options. Additionally, our Customer Support Ticketing System is the fastest way to reach our team, and a live representative will be happy to assist you: https://valhallavitality.com/my-account/support-tickets#/
We truly value your feedback and are always looking for ways to make our service easier and more convenient for our patients.
SR
Steven R C.
Your website and AI is TERRIBLE
Your website and AI is TERRIBLE
Every time I login your site says it doesn’t recognize me
Then your products don’t match the name of the product being shipped
It’s impossible to reorder the same item
One of the worst sites I have ever used
Moving to a different company
Response from Valhalla VitalityOct 20, 2025
Thank you for taking the time to share your review. We’re sorry to hear about your frustration and appreciate the opportunity to clarify. The medication listed on our site matches the compound dispensed by our partner pharmacies — the label may display the active ingredients rather than the brand-style name, but it’s the same formulation you ordered. We’d also be happy to connect you with your provider if you have any questions about your prescription.
We’re sorry you found the site difficult to use and that your experience didn’t meet your expectations. We truly hope you find what you’re looking for elsewhere — and just know that we’ll always be here should you decide to return.
RA
Randy
Would be great if you could communicate…
Would be great if you could communicate when a product is being shipped.
Response from Valhalla VitalityOct 20, 2025
Hi Randy, thank you for taking the time to share your feedback. For most orders, tracking information is always available directly in your dashboard under the Orders tab here: https://valhallavitality.com/my-account/orders
. If tracking isn’t visible or you ever have questions, you can easily reach our team by opening a Customer Support ticket here: https://valhallavitality.com/my-account/support-tickets
We checked your account and can confirm that the tracking for your order is already available in your dashboard. We appreciate your feedback and will continue improving our communication to make sure details like this are even easier to find.
— The Valhalla Vitality Team
FR
Frank
I am not comfortable with the level of…
I am not comfortable with the level of support and direction I receive for my medication.
I am also not clear on the dose I should be using. Nor am I clear on what concentration and amount I should be ordering. Ro was more expensive, but I was very clear week to week on my program.
UW
Unni W.
Customer Service issues
I was waiting for my medicine to arrive and contacted Valhalla's ticket system. After about a week they finally got back to me to tell me the package was delivered by FedEx on 8/29, two weeks ago. I went to the FedEx website and I found a photo supposedly showing delivery. It was not my building. I have been struggling with Valhalla ever since to replace the mis-delivered package that was paid for in August. I was told several times to be patient while they investigated. Finally yesterday, 2 1/2 weeks after it was left in somebody's mailroom I was told they have decided to replace the package. Now I'm waiting to see if that is happening. Valhalla's system of having to open a tickets when you reach out to customer service is really cumbersome and very frustrating to deal with. And there is no way to reach a live person along the line. The system seems very archaic and customer unfriendly. Valhalla should also, like most online merchants, allow the costumer to track the shipment from the pharmacy.
Response from Valhalla VitalitySep 21, 2025
Thank you for sharing your experience. I want to sincerely apologize for the delays and frustration you’ve encountered. Having your medication mis-delivered and then having to wait through the investigation process is understandably very stressful, and I regret the inconvenience this caused you.
I’m glad to confirm that we have already approved a replacement shipment for you, and you should see that moving forward without further delay.
We also hear your feedback on communication. While our ticket system helps us track issues, we know it can sometimes feel impersonal. Please know we are actively working to improve response times and patient access. In fact, we’ve recently added new pharmacy partners who prioritize faster fulfillment and direct shipping updates, so patients will be able to track shipments more easily and avoid issues like this in the future.
Your feedback is invaluable in helping us improve our processes, and I appreciate your patience as we work to make this right.
Warm regards,
OS
Osifo S.
I have been purchasing GP1/GIP…
I have been purchasing GP1/GIP medication from Valhalla Vitality for over a year. Unfortunately, I’ve had two very disappointing experiences. In June, one of my orders arrived and the medication was completely ineffective—it felt like I was taking water. Later that same week, I placed another order, and that batch worked perfectly. However, my most recent order (#45517811, placed on September 2, 2025) was even worse than the first issue. There was no effect at all—I still experienced cravings and continued eating as if I hadn’t taken anything.
It’s extremely frustrating and disheartening not to receive what I paid for. Given these repeated issues, I am requesting a refund for this most recent order.
Response from Valhalla VitalitySep 21, 2025
Thank you for sharing this detailed feedback—and I’m truly sorry for the frustration you’ve experienced. We take variability in response very seriously.
Our Medical Director would like to review your case to understand why one batch worked well while another did not. Differences such as formula (compounded components), concentration, dosing, pharmacy source, lot/batch, storage/handling, injection site/rotation, and timing can all impact effectiveness.
To move quickly, please email [email protected]
with:
Your full name and Order #45517811 (and the prior order that worked well)
Photos (if available) of the vial labels showing lot/batch and concentration
Your recent dose, schedule, and injection site/rotation
Any changes in diet, meds, or routine since the effective batch
Once received, our Medical Director will review your order history and chart notes and contact you to discuss next steps. If the review indicates a formulation or fulfillment discrepancy, we’ll make it right in line with our updated policy.
We appreciate the chance to investigate and resolve this with you.
Warm regards,
