Your wellness, your way. Our all-in-one toolkit puts the power of wellness in your hands. Whether you're looking to improve your health, boost your energy, or find balance, Valhalla Vitality is here to support you on your journey.Now enhanced with cutting-edge AI tools, our platform delivers personalized insights and tailored recommendations to help you make informed decisions about your well-being. Our digital platform supports dedicated provider partners and their practices, bringing years of experience and expert guidance to ensure that every step you take is backed by both innovative technology and trusted human expertise.Explore our resources and take charge of your well-being today with a blend of intelligent innovation and personalized care at Valhalla Vitality.
Valhalla Vitality (valhallavitality.com) has 1,331 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
valhallavitality.com
Website
valhallavitality.com
Category
Clinics
Location
Queens, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Don’t waste your money ! The prescription wasn’t the “ real deal “ when I asked for a return / refund they told me is no such a thing
Poor customer service! First and last I tried this company !
Response from Valhalla VitalitySep 21, 2025
Thank you for your feedback. I’m sorry to hear about your experience and would like to better understand your concern regarding the medication. Could you please email [email protected] (Medical Director)
directly so our clinical team can review this with you in detail?
We take comments like this seriously and want to ensure we address your concerns fully.
Warm regards,
The Valhalla Vitality Team
LH
Lisa H.
This company has terrible customer…
This company has terrible customer service. I tried contacting them a week ago regarding my order tirzepatide how it wasn’t working and still haven’t received a response. Today I scheduled a 9:20 am follow up consultation and never received a call. I wouldn’t do business with this company they are terrible!!
Response from Valhalla VitalitySep 21, 2025
I want to sincerely apologize for the difficulty you’ve had reaching us and for the missed consultation. That’s not the level of care or service we strive to provide.
To get this resolved quickly, please email [email protected]
so our clinical team can review your order and follow-up needs directly. We want to make sure your concerns about tirzepatide are addressed and that you’re supported with the right next steps.
We appreciate your patience and the opportunity to make this right.
Warm regards,
UW
Unni W.
Customer Service issues
I was waiting for my medicine to arrive and contacted Valhalla's ticket system. After about a week they finally got back to me to tell me the package was delivered by FedEx on 8/29, two weeks ago. I went to the FedEx website and I found a photo supposedly showing delivery. It was not my building. I have been struggling with Valhalla ever since to replace the mis-delivered package that was paid for in August. I was told several times to be patient while they investigated. Finally yesterday, 2 1/2 weeks after it was left in somebody's mailroom I was told they have decided to replace the package. Now I'm waiting to see if that is happening. Valhalla's system of having to open a tickets when you reach out to customer service is really cumbersome and very frustrating to deal with. And there is no way to reach a live person along the line. The system seems very archaic and customer unfriendly. Valhalla should also, like most online merchants, allow the costumer to track the shipment from the pharmacy.
Response from Valhalla VitalitySep 21, 2025
Thank you for sharing your experience. I want to sincerely apologize for the delays and frustration you’ve encountered. Having your medication mis-delivered and then having to wait through the investigation process is understandably very stressful, and I regret the inconvenience this caused you.
I’m glad to confirm that we have already approved a replacement shipment for you, and you should see that moving forward without further delay.
We also hear your feedback on communication. While our ticket system helps us track issues, we know it can sometimes feel impersonal. Please know we are actively working to improve response times and patient access. In fact, we’ve recently added new pharmacy partners who prioritize faster fulfillment and direct shipping updates, so patients will be able to track shipments more easily and avoid issues like this in the future.
Your feedback is invaluable in helping us improve our processes, and I appreciate your patience as we work to make this right.
Warm regards,
SF
Stacey F.
5 stars!
I’ve ordered for almost a year now, and have received my items quickly. When I have asked questions, I’ve gotten quick responses.
Response from Valhalla VitalitySep 21, 2025
Thank you so much for the wonderful 5-star review! We’re thrilled to hear that your orders have been arriving quickly and that our team has been responsive to your questions.
Your trust and continued support over the past year mean a lot to us, and we look forward to serving you for many more.
Warm regards, The Valhalla Vitality Team
OS
Osifo S.
I have been purchasing GP1/GIP…
I have been purchasing GP1/GIP medication from Valhalla Vitality for over a year. Unfortunately, I’ve had two very disappointing experiences. In June, one of my orders arrived and the medication was completely ineffective—it felt like I was taking water. Later that same week, I placed another order, and that batch worked perfectly. However, my most recent order (#45517811, placed on September 2, 2025) was even worse than the first issue. There was no effect at all—I still experienced cravings and continued eating as if I hadn’t taken anything.
It’s extremely frustrating and disheartening not to receive what I paid for. Given these repeated issues, I am requesting a refund for this most recent order.
Response from Valhalla VitalitySep 21, 2025
Thank you for sharing this detailed feedback—and I’m truly sorry for the frustration you’ve experienced. We take variability in response very seriously.
Our Medical Director would like to review your case to understand why one batch worked well while another did not. Differences such as formula (compounded components), concentration, dosing, pharmacy source, lot/batch, storage/handling, injection site/rotation, and timing can all impact effectiveness.
To move quickly, please email [email protected]
with:
Your full name and Order #45517811 (and the prior order that worked well)
Photos (if available) of the vial labels showing lot/batch and concentration
Your recent dose, schedule, and injection site/rotation
Any changes in diet, meds, or routine since the effective batch
Once received, our Medical Director will review your order history and chart notes and contact you to discuss next steps. If the review indicates a formulation or fulfillment discrepancy, we’ll make it right in line with our updated policy.
We appreciate the chance to investigate and resolve this with you.
Warm regards,
TW
Teresa W.
Superior Customer Service
Superior Customer Service
Response from Valhalla VitalitySep 21, 2025
Thank you so much for your kind words! We’re thrilled to hear you’ve experienced superior customer service with us—that’s exactly the level of care we strive to deliver every day.
We truly appreciate your trust and support, and we look forward to continuing to serve you.
Warm regards,
The Valhalla Vitality Team
CM
carla M.
Very user friendly
Very user friendly, easy to navigate, good price for quality products
Response from Valhalla VitalitySep 21, 2025
We’re so glad to hear you’ve found our platform user-friendly, easy to navigate, and a good value for quality products. That’s exactly what we aim to provide!
Thank you for sharing your experience and for trusting us with your care.
Warm regards,
The Valhalla Vitality Team
KS
Kim S.
Fast turnaround
Fast turnaround on a dosing question, and quick delivery.
Response from Valhalla VitalitySep 21, 2025
We’re so glad to hear you had a fast turnaround on your dosing question and quick delivery. Providing timely support and reliable shipping are top priorities for us, and it’s wonderful to know we met your expectations.
Thank you for your trust and for sharing your experience!
Warm regards,
The Valhalla Vitality Team
