Harvey P.
Service and response TERRIBLE!!!!
Up until the recent order, they’ve been good. They went to a new pharmacy, and the new pharmacy sucks. I have a prescription for and have been on Tirzepatide since I started with them. This last order they substituted Semigutide, which is not the same thing. It only has one GLP antagonist where the Tirzepatide has two GLP antagonists, which works better. The one they substituted creates lots of side effects, which I can’t tolerate. When you have a problem like this, you have to create what they call a “ticket” which I have done and they keep responding and closing it, but not resolving my issue! Unless they can resolve my issues, I will never order from them again and I will seek refunds through my credit card company.
Response from Valhalla VitalityJan 20, 2026
Hello Harvey, Thank you for taking the time to share your experience. We’re truly sorry for the frustration this has caused and understand how concerning this situation must feel. Our Customer Support Manager has reached out to you directly through a support ticket to ensure your concerns are fully reviewed and properly addressed. We’re committed to working with you toward a clear resolution and appreciate the opportunity to make this right. Please know we’re here to help and value your feedback as we continue improving our processes.