Valhalla VitalityReviews of valhallavitality.com

I've been with Vahalla for over a year. Ive had a few hiccups along the way due to certain pharmacies not working well with me but at the end, they fixed it. Some of the hiccups were not their fault. Of course we call all get frustrated as things don't always work out how we want or as fast as we want them to but have a little patience, it will work out. Other than that, my most recent pharmacy for my GLP-1 (T) was transferred back to the one I started with and I'm happy with them. RX Compound is the best one that works for me. I'm happy with Valhalla so far.

The initial process of signing up and being prescribed, is great. However, I wish the site had the option to cancel/pause prescriptions. I also wish there was a live person to speak to on chat, so I didnt have to wait to hear back from someone every time I had an issue. I'd say 2.5/5 stars, overall.

I want to clarify several mischaracterizations Valhalla has made regarding a previous review and to document a consistent pattern of deflecting responsibility throughout this process. First, Valhalla attempted to frame my complaint as an expectation of “Amazon Prime–level” shipping. That characterization is inaccurate. This issue has nothing to do with shipping speed and everything to do with internal processing delays. Valhalla’s own customer service bot states that orders are normally processed within one business day. My order remained unprocessed for over six days. Initially, Valhalla acknowledged that this delay should not have occurred, but later attempted to justify it. These contradictory positions underscore a lack of accountability for their own processing failures. Second, Valhalla advertises and confirms through customer service that patients may request a specific pharmacy. Prior to ordering, I verified this directly and was instructed to include my pharmacy request in the order notes, which I did. Despite this, my request was not honored. Third, Valhalla claims that pharmacy information is disclosed at the time of ordering. However, this information does NOT appear on the mobile version of their website, which is how I placed my order. The mobile checkout process shows no pharmacy disclosure at all. Only users ordering from a desktop or laptop are shown this information. Nowhere does Valhalla disclose that customers must use a computer to access complete pharmacy details. I have screenshots demonstrating this discrepancy. Ensuring that critical information is displayed consistently across all platforms is Valhalla’s responsibility, not the customer’s. Fourth, there was a discrepancy in dosing information between what Valhalla told me to take and what was provided by the pharmacy. This inconsistency raises serious concerns regarding accuracy, quality control, and coordination between Valhalla and its pharmacy partners. Rather than addressing this discrepancy directly, Valhalla attempted to shift responsibility away from itself. Fifth, Valhalla has quietly transitioned away from pharmacies that many long-term users were familiar with and had positive experiences with, including Revive RX. On February 12, Valhalla informed me that they no longer use Revive RX and asked whether it was acceptable to send my prescription to RX Compound Store, a pharmacy with very limited publicly available information or reviews. On February 13, I responded that I would only be comfortable proceeding if I could receive a Certificate of Analysis (COA) from this pharmacy, as I had never used them before. Despite this, by February 15th, the medication had already arrived at my door. Valhalla processed and shipped the prescription without receiving my confirmation and without providing the requested COA, which I still have not received. Asking for approval while proceeding regardless does not constitute consent. Additionally, RX Compound Store does not appear to communicate shipping information to Valhalla, further demonstrating a lack of coordination between Valhalla and the pharmacy they now rely on. In summary, this matter involves: Excessive and acknowledged processing delays Inconsistent and incomplete pharmacy disclosure across platforms Failure to honor stated pharmacy request procedures A documented dosing discrepancy between Valhalla and the pharmacy Proceeding without patient confirmation Failure to provide a Certificate of Analysis for a compounded injectable medication These issues stem from Valhalla’s internal systems, communication failures, and lack of transparency — not from any action or expectation on my part. I have retained records, timestamps, and screenshots of all communications and platform discrepancies. If necessary, I am fully prepared to pursue a chargeback based on these documented failures. Potential customers deserve to be aware of these issues and Valhalla’s repeated refusal to take accountability when its own processes break down. I was willing to work with them and allow them time to resolve this, but their responses have become petty and have turned to shifting blame onto me. I I also want to point out, because this is very important for anyone that is trying to use Valhala, that if you are getting Tirzepatide with no additives, it will come with a BUD date only good for 3 months. This means that if you buy a larger size vile, and you have not used this medicine within three months, it will no longer be considered safe to use. Depending on your dose, this could end up being very wasteful and expensive. UPDATE! Pharmacy unable to provide COA claims person who handles this on vacation for weeks! Very shady

My problem was solved & my questions were answered.

Terribile customer service response time. Ship incomplete orders and don’t follow up to requests. Do not trust this website, the customer service cannot be bothered to assist with orders that are missing items.

I’m giving it a three star review for now. It really does seem like a good company to work with and customer service is actually very good. If you open a ticket, they will get back to you fairly quick. The only issue is I placed an order for medication on January 6 and the provider sent the medication to a pharmacy a few days later and I still have not gotten my medication to this day which is now February 5th. I’m actually not someone who usually leaves poor rating on a company so I hope that I get my medication soon to change this to a five star rating. :)

Great experience, took alittle longer to get but is worth it

I used Valhalla to run a female wellness panel, and find out what I am deficient in. The Customer Service team is always really prompt in getting back to you whether it’s within the app or emailing. My experience with Valhalla has been easy; the way it should be without jumping through hula hoops. And anytime there are concerns, you can actually get a human being… not just an AI. Great customer service! If anyone is looking to figure out what’s going on via bloodwork, and finding out your deficiencies, I would highly recommend trying out the home test kits that are available. They are easy to use and in my opinion pretty cost-effective for a place that doesn’t accept insurance.