Valhalla VitalityReviews of valhallavitality.com

Response from Valhalla VitalityAug 7, 2023

Your order was placed on July 20, 2023 and was sent to the Pharmacy for processing on July 21. We value transparency in our communication always and are very clear you will receive a tracking notification only when your medication order is ready for shipping. Additionally, we have an automated text message system that sends out a notification when your prescription is sent to the Pharmacy. This message states that you should allow at least 10 business days for the Pharmacy to manufacture, process, and ship out your medication. Your medication is ready for shipment, however, customer service will be reaching out to offer you a full refund so that you can onboard with a different clinic.

Response from Valhalla VitalityAug 8, 2023

Thank you so much for the kind review! We are glad you are having a good experience with us:) we may have this option in the future

Response from Valhalla VitalityAug 8, 2023

we are doing our best to make these pharmacies work faster, if you need help with anything you can always reach out to our customer service at 516-548-6759

Response from Valhalla VitalityAug 8, 2023

Thank you so much for the kind review! We are glad you are having a good experience with us:)

Response from Valhalla VitalityAug 8, 2023

Thank you so much for the kind review! We are glad you are having a good experience with us:)

Response from Valhalla VitalityAug 9, 2023

Hello Kevin, We understand your frustration regarding the lack of updates. We want to assure you that we closely supervise our compounding partners to ensure a satisfactory patient experience. However, please note that compounding pharmacies are manufacturing facilities, which means we are unable to provide minute-to-minute updates. Our message is clear: once your order is being processed by the pharmacy, we won't be able to provide detailed updates during the standard processing time. At our clinic, we prioritize clear communication and ensuring that patients have realistic expectations.

Response from Valhalla VitalityAug 9, 2023

Hi, Daniel! At our clinic, we prioritize open communication and transparency. Our goal is to ensure that new and potential patients have a clear understanding of our process. With dedicated teams for sales, customer service, and clinical care, we are committed to providing you with comprehensive and current information.