Megan H.
My order was shipped to the wrong state…
My order was shipped to the wrong state to another person with the same name. Stephanie was super helpful and persistent in assuring I would have my meds before my next shot.

Your wellness, your way. Our all-in-one toolkit puts the power of wellness in your hands. Whether you're looking to improve your health, boost your energy, or find balance, Valhalla Vitality is here to support you on your journey.Now enhanced with cutting-edge AI tools, our platform delivers personalized insights and tailored recommendations to help you make informed decisions about your well-being. Our digital platform supports dedicated provider partners and their practices, bringing years of experience and expert guidance to ensure that every step you take is backed by both innovative technology and trusted human expertise.Explore our resources and take charge of your well-being today with a blend of intelligent innovation and personalized care at Valhalla Vitality.
Valhalla Vitality (valhallavitality.com) has 1,331 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Megan H.
My order was shipped to the wrong state to another person with the same name. Stephanie was super helpful and persistent in assuring I would have my meds before my next shot.
Alicia B.
My regular md prescribed Mounjaro for pre diabetes and weightloss. My insurance wouldn’t cover it. I looked for alternatives and found Valhalla. The appointment was easy to schedule and I received my medication a within 7-10 days.
Response from Valhalla VitalitySep 19, 2023
thank you for the kind review:)
CB
Great customer service
Response from Valhalla VitalitySep 19, 2023
thank you for the kind review:)
Amanda
Telehealth Appointment was available next day. Happy with shipping time. So far, so good with the medication!
Response from Valhalla VitalitySep 19, 2023
thank you for the kind review:)
yaagirl_AK
I've ordered from this company 3 times. The first time the customer service and product was fantastic! as they began to get more popular they switched compound pharmacies and now you can only get the 2ml solution. It hasn't even been a month and I'm on the end of the bottle... this didn't happen the first two times. I've done the correct dosage at 25-30-25 and now my final dose is short and I'm shocked and disappointed. I feel that as the company got bigger their product started to slip. I am disappointed that for as much as I have spent the product has lasted barely a month with correct dosing and I'm not sure if it's revive rx or Valhalla but I'm overall just disappointed. I had mentioned earlier that my product came warm (it's been extremely hot in the PNW) my vial was hot and I placed it in the fridge as told to do. I've barely lost any weight and obviously there's less product. Disappointing because shipping was so fast too. Nobody reaches out from either revive or Valhalla so I guess it's time to take my business elsewhere. Especially for the price.
Tara R.
No way to reach you. No communication. No eta when ordering medication. No instruction included or given in consultation on how to use. Would never recommend and may further go out of my way to make sure people know how awful this place is
Response from Valhalla VitalityAug 21, 2023
Tara, I have taken the time to review your interactions with our customer service team through text messages. In response to your claim that there was "no way to reach you," it is important to note that you did manage to contact us. In fact, you sent multiple rapid-fire texts to which we responded to. Despite opening with "this place is awful" our team did their best to address your concerns. For those reading this, we want to emphasize our commitment to clear and transparent communication. We offer three different SMS lines for customers to contact us, and our email is readily available on our website. We also take the initiative to send text updates to patients when their prescription has been sent to the Pharmacy, and we provide tracking assistance for shipments. Tara, we sincerely wish you the best on your journey and hope that you can redirect this energy towards finding a clinic that better suits your needs. Best regards,
Customer
My consultation was on Aug 2, which was somewhat lacking compared to my experience with other online concierge medicine providers. I provided comprehensive labs, and the NP said she looked over them but didn't point anything out. I knew what I wanted, so it wasn't an issue, but if I was completely clueless, it would have felt more like a rubber stamp of approval than a medical consultation. I ordered Tirz on Aug 3 and nowhere in the order email did it state what processing/delivery timelines would be, and I had to text them to find out. I also emailed, but nobody responded. Via text they said 10-14 business days (meaning up to 3 weeks) before it ships, which is quite lengthy; I've had orders shipped from compounding pharmacies numerous times much quicker than that. It's been 9 days since my order, and no update. Hopefully, it ships soon, but their communication with their compounding pharmacies and customers on order statuses isn't great.
Response from Valhalla VitalityAug 21, 2023
Customer, We apologize for the inconvenience caused, but we were unable to gather specific details and investigate the matter further due to the anonymity of this review. When the prescription is sent to the Pharmacy, patients will receive an automated text message informing them of the processing time. It is important to note that Compounding Pharmacies can have different processing times for various medications, even within the same Pharmacy. Tirzepatide, in particular, is in high demand, which has led to consistent processing delays across multiple Pharmacies, especially during the summer months when extreme heat can delay the shipment of raw materials. If you would like to discuss this matter in more detail, please feel free to reach out to our customer service team via text message. Thank you for your understanding and patience.
Bronwyn
The entire process from start to order has been seamless. I even made a mistake and ordered the wrong medication and the pharmacist approved the change and I had my medication in a week. Thank you so much for helping me continue my weight loss journey.
Response from Valhalla VitalityAug 16, 2023
thank you for the kind review!