ValerionReviews of valerion.com

It’s one thing to take care of customers when your company makes a mistake. But what about when the CUSTOMER makes a mistake? I ordered a screen from Valerion as part of a bundle for a new construction home theater. According to my blueprints I believed the 180” screen would fit. As I progressed into construction I realized I was a few inches too wide for the screen to fit. I dreaded contacting customer support because I usually find companies to be great at selling but not so great at service after the sale. Valerion blew me away. They agreed to send me the correct size screen FREE of charge even though it was my error. I have seen so many good things about this projector, but when it’s coupled with a “surprise and delight” approach to service after the sale, I am now not only a Valerion owner, but a Valerion fanboy, too.

Thanks a lot to Bob! A very nice experience with Valerion.

I have been a front projection home theater enthusiast since 2005. In that time I have owned projectors from InFocus, Mitsubishi, and several Epson units up to my recently retired ProCinema 6040UB, which I have loved for the past 4+ years. Then I came across the Valerion Vision Master Pro 2 and its glowing reviews and word of mouth. I decided to jump in on an introductory sale they offered online not sure if I was making a mistake or not... I have a custom-built screen and used the lens shift and optical zoom of my Epson to allow for an expanded screen when watching 21:9 widescreen content versus 16:9 HDTV content. I was worried that the Valerion might not fill my needs for placement and viewing options. Then I set it up. The performance dropped my jaw. Literally, I had tested some favorite clips first on my Epson setup and then on the Valerion. It was no contest. My Epson did a fantastic job in total darkness, but ambient light really started degrading the image in ways the added lumens on the Valerion did not suffer from. The image, with some ambient lighting left on, was brighter, puncher, and more impressive that anything I have seen in 20 years of home viewing. Gaming at 120hz on the Xbox Series X was also astounding. The crispness of the graphics and seamless control response (virtually no input lag at all) was great. In addition to the performance of the projector, its built-in Google TV was also impressive and allowed me to retire my Roku HD and a stand alone BluRay player as well. In the end, I am really impressed and satisfied with my purchase and responses from Valerion's customer service team. They have been prompt, thorough and kind throughout the process - especially because I made a mistake ordering and they have dedicated themselves to making my order right. I really did not believe I would like the Valerion Pro 2 as much as I do, but seeing is believing for sure, and my family's response has been all I needed to know that it was not me convincing myself of something...it really is that good. Fantastic product, topnotch service and definitely recommended for home theater lovers who don't see themselves spending $15,000 to get incrementally improved performance.

Excellent product. Excellent customer service. If they continue providing such service and keep improving the product , nothing can stop them from being #1 choice for home cinema projectors.

I’ve been using the Pro 2 for a couple of weeks now and have been really impressed — both by the projector and Valerion’s customer service. I reached out about having some setup issues and customer support assisted me with quite a few options, including a Max Bundle upgrade for only an extra £1,750, which is a fantastic value considering everything included. Really happy with my experience so far. Great product, even better support. Highly recommended

Awesome projector. The Pro 2 has been designed to deliver a truly cinematic experience in the comfort of your own home, and it doesn’t disappoint. Jaw dropping images with superb luminance and industry standard contrast. It’s even a feast for the eyes when it’s turned off, the classy design and build quality pays tribute to film making heritage. Made by enthusiasts for enthusiasts. Valerion’s customer service is also incredibly helpful. 10/10

Customer service communication, care and concern have been top notch! I love my Pro 2! Exceeded my expectations!

Very pleased with the way Valerian Handel, my request around a bundle order with the pro2. got a great discount, because I didn't need the screen or the 3d glasses. I got the pro2 within 5 days (I live in Denmark). That's pretty fast in my book. And the projector is working as intended. The commutation/info was very good. I got answers the same day or the day after. Keep up the good work Valerion.