ValerionReviews of valerion.com

I preordered the Max unit, along with some accessories. There were several Fall Bundles that did not include the Max, so I reached out to customer support for options. I also had some technical questions, that I weaved into the same "ticket", along with several follow ups. I now on email 5 or 6 and the quality of the responses have been extremely high. I have been able to talk to the same person, they respond quickly, and have been very thoughtful in their responses. Customer service can often be overlooked when making a purchase (especially for electronics) but I can say that my experience with Valerion's support speaks leagues about the Company and has earned my confidence in purchasing their products. The products are great too, but I already knew that from reviews. Customer service A++

I bought the Valerion Visionmaster Pro about 2 weeks ago, directly from their main Website/Store. Ordered on Thursday and it got delivered next Tuesday. (in Belgium). Everything arrived perfectly packaged. It got shipped from Germany if I'm not mistaking, so no worries about Customs etc. I based my purchase purely on all the very positive reviews I read. After my latest Optoma craped out after ±3 years I was ready for something different. We use our projector as a TV, so it gets used a lot! (I used to replace a bulb every 1 - 1,5 year) The past 25 years I've owned Sony, Acer and Optoma projectors and was in fact checking out Benq after bad experiences with my latest 2 Optoma UHD's which developed dead pixels and a broken colour wheel. In my search for a replacement projector, I noticed a lot of people asking and/or talking about Valerion which was a new name in my book. I'm glad I checked them out! I was quickly impressed with the specs and with the reviews, so I decided to support the "new player". BUILD QUALITY: The looks and feels of this thing are on another level (that I'm used to anyway). No longer those typical cheap plastic housings, it feels solid and has a nice quality feel. It's a device that's actually nice to look at! (ask the wife!) I've always hated how a common projector looks in a living room. The stylish look of the Valerion counters this nicely. PICTURE QUALITY: I was a little worried about the total luminance. The PRO is advertised as 2500Lumen, and my (broken) Optoma was advertised as 4000Lumen. I was worried that the total brightness would lack in a moderately lit room. But looks like I was worried over nothing, the Valerion is a fair bit brighter! (makes you think other brands just place random numbers on the box). This thing almost hurts your eyes in bright scenes, The contrast is simply amazing, the black levels and details are fantastic. Colours are very punchy and well calibrated out of the box. I got nothing but positives thus far, I can go on and on.. SUPPORT: The day I received my order I was talking to my colleague's and was showing them the “new toy” on the website. To my surprise the Visionmaster Pro (not Pro2) was discounted even further than before. At time of purchase, I paid €1.999 (discount 600€), but after the weekend it was €1.799 (discount 800€). I contacted them through email and (within 24h) got a reply from Ray (support) stating that the difference had already been refunded. They have a 30day lowest price guarantee, so they were very fast to keep me satisfied! Refund has been confirmed in the meantime. I can only say, keep it up!! Everything has been well above average and should be a wake-up call for competitors.

I am honestly surprised by the level of dedication by the support team of the valerion company. They fully cooperated and guided me through my every query and with their help I was able to resolve the issue of adjusabilty of my visionmaster plus 2 projector. Second, I am also very much satisfied with the level of commitment that is WHATEVER THEY PROMISED THEY DELIVERED. Last but not the least I will remain BRAND LOYAL to VELARION.

I have just bought a Valerion Vision Master Pro 2 with a screen, tripod, and 3D glasses from the Valerion website. A large outlay that I have saved for a long long time. The tripod machining on the metal was defective and Valerion are sending me a replacement within a week. The customer service has been exceptional and Allen from Valerion has presented a swift and professional response. Thank you Allen. Cannot wait to set up my new purchase. Thank you Valerion!! Nick Searle.

Ordered an extra plug for Visionmaster Pro 2, was charged duties on it, and was refunded that cost to me. The projector itself it amazing, very satisfied with purchase.

The messaging experience has been great so far. They respond pretty quickly (the same day) and have helped me with issue so far.

I recently purchased the Valerion Streammaster plus2, and i am genuinely impressed. The picture quality is stunning, the sound is exceptional, and based on my experience so far, their customer service team is among the best i've encountered. A Special thank you to Ray from customer support team for the outstanding assistance.

Awesome help in troubleshooting and figuring out the specific projector and screen to build our home theater. It is great that the product is awesome and they really helped out and were prompt with responses.