Valerie MasonReviews of valerie-mason.com

Response from Valerie MasonAug 14, 2026

Hi, thank you for taking the time to share your feedback. I'm sorry to hear about your experience with the jewelry and that the quality did not meet your expectations. We understand how disappointing it must have been, especially when you had hoped to enjoy the pieces yourself and share them with your four-year-old. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonAug 14, 2026

Hi Tricia, thank you for taking the time to share your feedback. I'm sorry to hear that the jewelry did not meet your expectations and that you were disappointed with the quality and overall experience. We understand how frustrating it can be when an order doesn't match what you expected from the advertisements. We genuinely appreciate you bringing your concerns to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonAug 14, 2026

Hi Myra, thank you for taking the time to share your feedback. I'm sorry to hear about the delay, the condition of the item when it arrived, and the frustration caused by your experience afterward. We understand how disappointing it is to wait for an order only to encounter an issue with the item. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonAug 14, 2026

Hi Theresa, thank you for taking the time to share your feedback. I'm sorry to hear about the confusion surrounding the BOGO promotion and that the experience with our customer service left you feeling frustrated and disappointed. We understand how upsetting it can be when a promotion doesn't align with your expectations. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [[email protected]](mailto:[email protected]) with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonJul 30, 2026

Hi Beth, thank you for taking the time to share your feedback. I'm sorry to hear about the issues you experienced with the bracelet clasps and closures. That isn't the experience we want our customers to have, and we understand how disappointing and frustrating this must have been. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonJul 30, 2026

Hi S Williams-Lynch, thank you for taking the time to share your feedback. I'm sorry to hear about the repeated quality issues with your bracelets and the frustration you experienced during your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how disappointing this has been. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to review your case thoroughly and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason