Valerie MasonReviews of valerie-mason.com

Response from Valerie MasonSep 22, 2026

Hi Trisha, thank you for flagging this, and I'm sorry. A piece that discolors is not acceptable, and it is exactly what our coating is built to prevent, so something went wrong here. Every piece is covered for life, repair or replace, no questions asked, so I'd like to send you a fresh one at no cost to you. Email me directly at [email protected] with your order details and I'll get the replacement moving and see it through personally. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 22, 2026

Hi Vincent, thank you for flagging this, and I'm sorry for any confusion around the charge. That membership is optional and you should never feel caught out by it. We can cancel it and sort out any charge for you straight away, so you're not left out of pocket. Email me directly at [email protected] with your order details and I'll take care of it personally and quickly. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 21, 2026

Hi Kathy, thank you for taking the time to share your feedback. I'm very sorry to hear about the lengthy delivery time and that your bracelet broke shortly after you received it. We understand how disappointing and frustrating this experience must have been, particularly after reaching out for assistance. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 21, 2026

Hi Gina, thank you for taking the time to share your feedback. I'm very sorry to hear about the difficulties you've experienced with your delivery and the frustration caused by the ongoing communication. We understand how disappointing this must be, especially when the order was intended as a birthday gift. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 12, 2026

Hi Wendy, thank you for taking the time to share your feedback. I'm very sorry to hear that the bracelets did not fit as you expected and that this left you feeling so disappointed. We understand how frustrating it must be, especially when you were excited to wear the pieces. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 12, 2026

Hi T Lamb, thank you so much for your thoughtful review! We're delighted to hear that you absolutely loved your bracelet, though we're very sorry to hear that the nail/clasp came loose and that you unfortunately lost it. We completely understand how disappointing that must have been, especially after enjoying the piece. We truly appreciate your feedback about adding extra security to the fastening. Comments like yours are valuable as we continue working to improve our designs and customer experience. Thank you again for your support and for sharing your experience! Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 12, 2026

Hi Mel, thank you for taking the time to share your feedback. I'm very sorry to hear about the significant discoloration of your bracelets and that they no longer look as you expected. We understand how disappointing it is when the appearance of a piece changes so noticeably, especially when you were looking forward to wearing it. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 12, 2026

Hi Michelle, thank you for taking the time to share your feedback. I'm very sorry to hear about your experience, especially that the bracelet broke on the first day and that you did not receive a timely response from our support team. We understand how frustrating and disappointing this must have been. We genuinely appreciate you bringing these concerns to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason