Valerie MasonValerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Valerie Mason (valerie-mason.com) has 177 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Jules
So far do good on my bracelet .Came quickly enough and looks good .We will see if it holds up after seeing the reviews.
Response from Valerie MasonOct 4, 2026
Hi Jules, this genuinely made our day, thank you. Reviews like yours are the whole reason we do this. We're so glad the pieces are earning their place on your wrist, and it means the world that you'd take a moment to share it. Wear them well, and thank you for being part of VM. Alvin, Manager, Valerie Mason
stephanie D.
The jewlery arrived quick! I have only had it a week and really like the look. I am a little disappointed because the watch is way too big and I can't seem to figure out how to remove any links for a better fit. Also, the flower piece came unlinked. I was lucky that I realized it fell off so I didn't lose it altogether. I did get it reattached, but that was a task!
Response from Valerie MasonOct 4, 2026
Hi Stephanie, sorry the fit wasn't right, that's an easy thing to put straight. A piece should feel like yours. Let's do a free size exchange, no return cost on your end. Email me at [email protected] with your order details and the size you need and I'll sort it. Alvin, Manager, Valerie Mason
Anna B.
One year. Same stack, same shine. In that year I've moved house, swum in two different oceans, been to the gym more than I want to admit. It looks the same. I'm as surprised as you.
Response from Valerie MasonOct 1, 2026
Hi Anna, what a lovely thing to read, thank you. Small brand, real people, and reviews like this genuinely lift us. I'm so glad your pieces are hitting the mark. Wear them with joy, and thank you for choosing VM. Alvin, Manager, Valerie Mason
Olivia W.
I keep getting asked and I keep having to explain and honestly at this point I'm just making this video so I can send people the link instead of typing it out again.
Response from Valerie MasonSep 28, 2026
Hi Olivia, this genuinely made our day, thank you. Reviews like yours are the whole reason we do this. We're so glad the pieces are earning their place on your wrist, and it means the world that you'd take a moment to share it. Wear them well, and thank you for being part of VM. Alvin, Manager, Valerie Mason
Allison L.
So far the biggest problem is they have very small clasps. I need someone to always put them on. I know it says you can wear them to shower , beach etc but they don’t work when playing sports.
Response from Valerie MasonSep 24, 2026
Hi Allison, I'm sorry you're unhappy. I want to help, so please email me at [email protected] with your order details and I'll do what I can to make this right. Alvin, Manager, Valerie Mason
Elena N.
I used to over explain. Someone would say nice necklace and I'd immediately go oh it was cheap. I don't do that anymore. Now I just say thanks. It holds up on its own.
Response from Valerie MasonSep 12, 2026
Hi Elena, thank you so much for your wonderful review! We love hearing that your necklace speaks for itself and that you no longer feel the need to explain how affordable it was. There’s nothing better than wearing a piece you genuinely feel confident and proud to show off! Thank you for choosing Valerie Mason and for sharing such a lovely experience. Your support means so much to our team, and we look forward to serving you again in the future! Alvin, Manager, Valerie Mason
Koalabear
The jewelry is absolutely beautiful and the reason why I only have 4 stars is because the communication from the company wasn’t so good and the delivery took a while, I didn’t think I was going to get my order and I already had it happen to me from a different company but it was worth the wait because I’m loving the bracelets that I got and the jewelry looks and feels expensive and the quality yet the price is affordable, so happy with my purchase
Response from Valerie MasonSep 12, 2026
Hi Koalabear, thank you so much for your thoughtful review! We're delighted to hear that you found your jewelry beautiful, high-quality, and well worth the wait. We also appreciate your honest feedback about communication and delivery. We understand how concerning it can feel when an order takes longer than expected, especially after a previous experience with another company. We're so glad your bracelets arrived and that you're loving them! Thank you for choosing Valerie Mason and for sharing your experience with us. Alvin, Manager, Valerie Mason
Donna W.
The company itself tracked my delivery and was great about keeping contact with me. The down side is that some of the bracelets are on the smaller size and although they fit me the fit is a bit tight. I still wear them and love them but they are snug. Still had a great experience Thank you
Response from Valerie MasonSep 3, 2026
Hi Donna, thank you so much for your thoughtful review! We're delighted to hear that you had a great experience and appreciated the delivery updates and communication from our team. It means a lot to know that you still love wearing your bracelets, even though some of the pieces feel a little snug. We truly appreciate you sharing this helpful feedback, as it gives us valuable insight into how our pieces fit different customers. Thank you for choosing Valerie Mason and for your kind support. We hope you continue enjoying your jewelry and look forward to serving you again! Alvin, Manager, Valerie Mason
