Kassandra B.
Scam artists
This company and apparently their employees are lying scam artists. I was involved in the fiasco with SW Airlines in December and in trying to get back on. They represented themselves as SW Airlines and charged me $175. for a return flight that was cancelled. SW Airlines stood behind all of the fees that I incurred (except with the scam artists) because of the problems and I will continue doing business with them. But I will let everyone know what a horrid experience it was dealing with Luna and Valvalto. Shame on you for your lies and deception.
Response from valalto.comJan 7, 2024
Hi Kassandra - We don't work with South West Airlines, we're a luxury travel agency that specializes in first and business class airfare.. Sometimes we'll book domestic but when we do anything here we stand behind it. Hopefully there isn't a company out there impersonating Valalto but it seems that you have the wrong guys. Please reconsider your review as it potentially harms our business.




