VakkerlightReviews of vakkerlight.com

Response from VakkerlightJul 9, 2026

Dear Marcel, We appreciate your feedback, but we would like to respectfully clarify the facts of this order to ensure complete transparency. There was no mis-shipment on this order. The deep pigment is a standard, intentional craft characteristic of this specific glass to achieve the rich, vibrant orange glow when illuminated, exactly as shown in our store photos. Because it is a high-density colored glass, it naturally appears deeper in shade when the light is switched off. Despite the fixture being perfectly correct and non-defective, our customer support team went above and beyond to accommodate your personal kitchen aesthetic. We officially approved and offered to send you an alternative Amber Glass Shade completely free of charge—which remains a true orange even when turned off. We have sent multiple follow-ups regarding this complimentary replacement, but we have yet to receive your address verification or your cooperation in resolving the pending credit card hold. Our complimentary upgrade package is securely packed at our warehouse and waiting for your green light. Please reply to our direct emails so we can ship it to your doorstep immediately. Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightJul 8, 2026

Hi , Thank you for sharing your feedback. Please accept our sincerest apologies for the condition of the wall lamps upon arrival and the immense frustration caused during your project timeline. We completely agree that receiving any item less than perfect for an interior layout is unacceptable. While international transit can sometimes cause unexpected issues, we always stand firmly behind our products to ensure no client is left out of pocket. To fully resolve this matter for you, we have offered our Hassle-Free Resolution Settlement: $790.00 Direct Cash Refund: We are fully prepared to issue a $790.00 USD credit straight back to the original payment method today. No Return Friction: To save your team the severe hassle, repackaging, and high expense of international shipping, you are authorized to keep or dispose of all 5 fixtures locally. We already sent a direct email to your primary inbox to finalize the administrative clearance for this refund. Please check your messages so we can hit the release button and get these funds back to your account immediately! Warm regards, Miya The Vakkerlight Management Team

Response from VakkerlightJul 7, 2026

Hi Alexandra, Thank you for sharing your feedback. We always want to ensure our customers have a smooth experience, and we appreciate the chance to address your concerns! Regarding the delivery timeline, our records show that standard shipping (which carries an expected 4–6 week transit window) was selected at checkout. Since your parcel arrived within one month, it was successfully delivered well within the normal and promised timeframe for international transit. As for the missing installation instructions and your questions about the hardware and fixture adjustment, we have already reached out to you directly via email . We have sent over the comprehensive digital installation guide and are fully prepared to provide step-by-step engineering support or any necessary hardware adjustments to ensure your light is 100% stable, secure, and functioning perfectly. Please check your inbox so we can resolve these setup details for you right away. Our team is always here to stand behind our products and help! Warm regards, Miya The Vakkerlight Team

Response from VakkerlightJul 7, 2026

Dear Jeffrey, Thank you for sharing your feedback with us. We are genuinely sorry to hear that the material and appearance of the Drift Adjustable Ceiling Lamp did not match your expectations. We hold our products to strict manufacturing and material standards, so we take your comments very seriously. Our customer service team has already reached out to you directly via email to request a few photographs of the fixture you received. This will allow our quality control team to investigate the discrepancy immediately and provide you with a suitable solution, whether that involves a replacement, an exchange, or a refund. We look forward to working with you directly to turn this experience into a positive one! Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightJul 6, 2026

Dear Sue, Thank you for sharing your feedback, and please accept our most sincere apologies for the frustration caused by the missing paperwork and the technical file error you encountered online. This is certainly not the high-end experience we want for our custom lighting projects. Our senior resolutions team has immediately located your order and dispatched a priority email directly to your inbox. We have attached the complete, high-resolution digital installation blueprint, along with our official step-by-step video assembly tutorial (https://www.youtube.com/watch?v=ELjDCYLPHFU) to guide your installation crew seamlessly. Please kindly check your email and get your beautiful Macaron Ceiling Lamp perfectly displayed in your space. We look forward to resolving this for you smoothly! Best regards, Aletta Senior Customer Manager | Vakkerlight Team

Response from VakkerlightJul 4, 2026

Hi Amy, You are 100% right, and we want to offer our most sincere, unreserved apologies. There is absolutely nothing more frustrating than feeling like you are getting automated runarounds when trying to process a return. Experiencing a delay in human responses due to our international time-zone differences, while simultaneously receiving our system's automated product review requests, was completely unacceptable on our part. We take full responsibility for this operational friction. Please know that we never intended to delay your request. Our customer care team has personally stepped in to review your file. Because these heavy flower pendants are originally scheduled to be shipped back to our central factory in Asia (which incurs massive out-of-pocket freight costs for our customers), our team's main goal was to help you avoid that financial loss. We have just sent a follow-up email to your email to explore a customized, hassle-free layout alternative that would allow you to safely use these gorgeous lights without re-doing your drywall, repainting, or dealing with expensive international shipping. We are fully prepared to assist you with whatever path you choose. Please check your inbox (and spam folder) for our latest message so we can work together to resolve this for you perfectly! Warm regards, Miya Customer Service Team.

Response from VakkerlightJul 4, 2026

Dear Diane, Thank you for sharing your feedback, and we sincerely apologize for any frustration caused by the transit window and the lack of intermediate tracking updates. We would like to gently clarify that for international shipments, we utilize a secure two-stage shipping process. First, your package travels via ocean freight to the destination country, which naturally aligns with the standard 4-6 week shipping method selected at checkout. During this initial ocean voyage, the local domestic courier (FedEx) cannot provide live scans until the cargo physically unloads and clears customs at the port. We have some great news: your Pendant Lamp has successfully cleared U.S. Customs and is already traveling via FedEx with an official estimated delivery scheduled for this coming on July 8. We have also sent a comprehensive breakdown and a direct tracking link to your email. We are fully committed to ensuring your fixture arrives safely, and we are here to support you until it is beautifully installed. Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightJul 4, 2026

Hi Sonia, Thank you for bringing this to our attention. We are so sorry for the worry and frustration caused by the delay in your delivery! Please rest assured that your order is completely secure and on its way. Because we ship our premium designs directly from our central production base to keep our pricing fair, international transit and port customs updates can sometimes take longer than expected. Our customer care team has just sent a detailed update directly to your email with the estimated delivery date for your parcel. Please check your inbox (and spam folder) so you can monitor its progress. We are tracking this closely on our end to ensure it arrives safely at your doorstep soon! Warm regards, Miya The Vakkerlight Team