VakkerlightReviews of vakkerlight.com

Response from VakkerlightDec 25, 2023

Thank you for taking the time to share your feedback with us! We're delighted to hear that you are pleased with the light and that it fits perfectly in your space. Your satisfaction is our ultimate goal, and we're glad we could contribute to enhancing your home environment. We appreciate your honest feedback regarding the instructions for attaching the shade. We apologize for any inconvenience this may have caused. Your input is valuable, and we'll certainly take it into consideration for future improvements. It's wonderful to hear that our customer service team was able to assist you effectively. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your experience with Vakker Lighting continues to be positive. Thank you for choosing our products, and we look forward to serving you again in the future. Best regards, Miya

Response from VakkerlightDec 26, 2023

Thank you for taking the time to share your experience with Vakkerlight. We're glad to hear that you are generally pleased with your purchases, though we apologize for the initial issues you encountered with some of the lights. We appreciate your understanding regarding the logistics of our products coming directly from factories in China, which can occasionally result in variations in quality control. We're committed to addressing such instances promptly and effectively, as was the case with the gingko light. We're pleased that Miya was able to quickly send you a batch of replacements for the broken ceramic leaves. Regarding the light with a small ding, we're sorry for any inconvenience caused but are glad to hear that the partial refund was a satisfactory resolution for you. We understand that these issues can affect the overall experience, and we're grateful for your willingness to consider purchasing from us again in the future. We are continuously working to improve our quality control processes to ensure a more consistent experience for our customers. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction with Vakkerlight. Best regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightApr 1, 2023

Thank you so much for sharing your positive experience with Vakkerlight! We are thrilled to hear that you love your new pendant lights and that they perfectly suit your space. Customization Process: It’s great to know that our team could assist you effectively in creating custom fixtures to meet your specific needs. We always strive to provide personalized service and ensure that our customers are completely satisfied before placing an order. Your appreciation for the effort and patience shown by our customer representative is genuinely valued. Delivery and Packaging: We apologize for the slight delay in delivery, but we are delighted to hear that everything arrived in perfect condition. We understand the importance of careful packaging, especially for delicate items like light fixtures. Installation Experience: Your feedback regarding the installation process is highly appreciated. We constantly look for ways to improve our products and the overall customer experience. Junction Box Suggestion: Your idea to include a junction box for fixtures with more than three pendants is insightful. This could indeed simplify the installation process, and we will definitely consider this for future product designs. Temporary Canopy Holding Mechanism: The suggestion for a system to hold the canopy in place during installation is excellent. We recognize how such a feature could ease the installation process, especially for larger fixtures. Rest assured, we will take this feedback to our product development team for consideration. Thank you again for choosing Vakkerlight and for taking the time to write such a detailed review. We are incredibly grateful for customers like you and look forward to serving you again in the future. If you have any more suggestions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Warm regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightNov 9, 2021

If you have any installation problems, you can contact our customer service team [email protected] We will get back to you within 12 hours. Vakkerlighting team

Response from VakkerlightOct 22, 2021

You can contact our customer service team https://vakkerlighting.com/pages/contact-information We have contacted you We just need to send a new glass lampshade This problem will be solved