VakkerlightReviews of vakkerlight.com

Response from VakkerlightJul 25, 2026

Dear Customer, Thank you for contacting us. I completely understand your frustration regarding the split shipment and the confusion with your sconces. I am truly sorry for the inconvenience and stress this has caused. We have sent a detailed email with the full tracking trajectory for your remaining Lola Swing Arm Wall Lamp. As noted in our previous update, your order was placed with Standard Shipping, which has an estimated delivery timeframe of 4–6 weeks. Your package is currently progressing normally in transit and is expected to reach the local port on July 27 for customs clearance and final delivery. You can always reach us directly at [email protected] if you need any further updates or assistance with your shipment. Regarding the Ceramic Geometry Wall Lamp you received, could you please send us a few photos showing the fixtures as they currently look? Once we receive your photos, our technical team will inspect the structure and orientation to help resolve the issue right away or guide you through a return or replacement if needed. Thank you for your patience and cooperation. We look forward to receiving your photos so we can make this right for you. Best regards, Tammy Customer Service Team

Response from VakkerlightJul 23, 2026

Dear Julia, Thank you for your feedback, and we sincerely apologize for the confusion and concern caused by the holes on your Retro Twigs Wall Lamps. We take quality and product accuracy very seriously. Our support team has already reached out to you directly via email (Reference #K119144) to request a few photos so our technical team can review the issue and provide a proper fix, replacement, or return option. Please check your inbox so we can resolve this for you as quickly as possible. Your satisfaction is very important to us! Best regards, Miya Customer Service Team | Vakkerlight

Response from VakkerlightJul 23, 2026

Dear Bonnie, Thank you for your feedback, and we sincerely apologize for the shipping delay and for the issue with your Rose Floral Pendant Light. We completely understand your frustration and take quality concerns very seriously. Our customer support team has reached out to you directly via email (Reference #K118686) to gather photos/videos of the defect so we can arrange a free replacement or full resolution for you immediately. Please check your inbox so we can make things right as quickly as possible. Your satisfaction is extremely important to us! Best regards, Miya Customer Service Team | Vakkerlight

Response from VakkerlightJul 22, 2026

Hi Emma Stone, Thank you for sharing your feedback. We are very sorry to hear that your Vintage Pleated Floor Lamp did not work as expected after setup. We completely understand how frustrating this must have been. We take all product concerns seriously and would have loved the opportunity to resolve the issue quickly. As mentioned in our support correspondence, sometimes the small metal contact tab inside the socket can shift during shipping, which may prevent the lamp from turning on. A quick adjustment often resolves this immediately. We encourage customers to contact us directly for any product issues so we can provide guidance, troubleshooting steps, or replacement parts without delay. Our goal is always to ensure that every lamp is fully operational and meets your expectations. We appreciate your patience and hope you’ll reach out in the future so we can make things right. Warm regards, Miya Customer Service Team

Response from VakkerlightJul 22, 2026

Thank you so much for reaching out and for your kind words about our lighting! We are delighted to hear that you appreciate the design and quality of this new fixture. We would like to clarify that Vakkerlight is a fully legitimate company. Our administrative headquarters are located in the United States, while our primary manufacturing and assembly facilities are based in Asia. Shipping directly from the factory allows us to maintain rigorous craftsmanship standards and offer custom lighting at highly competitive prices. To ensure complete transparency, we are happy to share behind-the-scenes photos of our factory floor and production process upon request. Before being carefully packed and shipped, every light fixture undergoes strict quality control and multi-point inspections to ensure it arrives in perfect condition. Regarding delivery time, your order was processed via our standard shipping method (4–6 weeks). Because the packages must be loaded into shipping containers at our Asian facility, clear customs, and then be handed over to local couriers, the transit time is naturally longer than domestic shipping. We can confirm that your package was delivered within the promised standard timeframe. Thank you very much for your patience and understanding regarding our international logistics process. If you have any questions, require technical support, or wish to place another order in the future, please feel free to contact us at [email protected]—we are always here to help! Best regards, Tammy Customer Service Team

Response from VakkerlightJul 19, 2026

Dear Kirk Andree, Thank you for sharing your feedback. We are pleased to confirm that your order was successfully delivered and signed for well within the 4-6 weeks timeframe associated with the Free Standard Shipping option chosen at checkout. We completely understand that international transit can require some patience, and we always aim to deliver as quickly as possible. Our customer service team has already reached out to you via private message to offer a solution to ensure you are fully satisfied with your experience. Thank you again for choosing Vakkerlight, and we look forward to resolving this to your complete satisfaction! Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightJul 13, 2026

Hi, We're very sorry to hear about your experience. Could you please provide your order number so we can look into your case? If the issue is confirmed to be caused by a product defect on our side, we will absolutely take responsibility and work with you to provide an appropriate solution. We look forward to your reply and the opportunity to make this right. Best regards, Abby Vakkerlight Customer Service Team

Response from VakkerlightJul 11, 2026

Bonjour Nancy, Nous sommes sincèrement désolés pour ce malentendu et le stress lié à l'attente. Selon les données officielles d'UPS (suivi n° 1Z6W639V1735805615), votre colis a été livré avec succès le mardi 7 juillet à 15h47 devant la porte de votre adresse de commande à Mascouche, QC, avec une photo de preuve à l'appui. Comme vous nous aviez informés de votre déménagement récent, nous vous avons envoyé un e-mail privé contenant tous les détails et la photo d'UPS afin de vous aider à localiser votre colis. Veuillez vérifier vos e-mails pour que nous puissions résoudre cette situation ensemble au plus vite. Merci de votre patience ! Cordialement, Aletta L'équipe Vakkerlight