VakkerlightReviews of vakkerlight.com

Response from VakkerlightMay 25, 2026

Dear Jamie, Thank you so much for taking the time to share your experience with our Versatile Arm Wall Sconces. We are absolutely thrilled to hear that you LOVE the mid-century style and that they fit your space so beautifully! Your kind words about the design truly mean a lot to our team. Regarding the Shipping Time: I sincerely apologize that the delivery took longer than you initially expected. Since our unique fixtures are shipped via international freight to ensure they reach you in perfect condition, the process can sometimes take several weeks. We are constantly working on optimizing our logistics to get our products to our customers' doorsteps even faster. We are so happy to hear that, in the end, you felt they were "worth the wait." That is the highest compliment we could receive! Thank you again for choosing Vakkerlight. We hope these sconces bring light and style to your home for many years to come. If you ever need anything else, please don't hesitate to reach out. Best regards, Miya Customer Service Team

Response from VakkerlightMay 12, 2026

Dear Johnson, Thank you so much for your 4-star review and for your kind words about our lights! We are thrilled to hear that you love the beautiful design and quality. We also truly appreciate your honest feedback regarding the shipping and communication. We apologize if we fell short in those areas during your order, and please know that we are actively working on improving our logistics and response times to provide a smoother experience in the future. Thank you again for your support and for choosing Vakkerlight. We hope to have the opportunity to serve you even better on your next project! Best regards, Ling Vakkerlight Team

Response from VakkerlightMay 12, 2026

Dear Thank you so much for your kind words! We are thrilled to hear that you love the "great look and light" of your new fixture. Regarding the assembly directions, please accept our apologies if they were not immediately found. At Vakkerlight, we typically use Electronic Installation Guides instead of paper manuals for two primary reasons: Environmental Sustainability: By reducing paper waste, we aim to minimize our carbon footprint and promote eco-friendly practices. Accuracy and Updates: Digital guides allow us to provide high-resolution images and videos, and ensure you always have the most up-to-date instructions. Update on your request: We have just sent a detailed PDF copy of the assembly instructions to your email. Please check your inbox (and your spam folder, just in case). If you have any further questions during the installation process, please don’t hesitate to reach out. We are here to help! Best regards, Abby Vakkerlight Team

Response from VakkerlightMay 5, 2026

Dear Natalie Prince, Thank you so much for sharing this review. We truly appreciate your kind words and understanding. 🙂 We’re sorry the installation didn’t work out due to the electrical issue, but we’re glad our team could work with you to find a solution. Your feedback means a lot to us, and we hope we’ll have the chance to serve you again in the future. Best regards, Hannah, Customer Service Team

Response from VakkerlightApr 29, 2026

Hi David, Thank you so much for your feedback. We are thrilled to hear that you find the fixtures beautiful, but we are sincerely sorry that all three items arrived with scratches. This is certainly not the standard we strive for. To help us make this right, could you please send photos of the scratches to our support email at [email protected]? Once we have confirmed the details through your photos, we will: Optimize our packaging: We will immediately coordinate with our factory to improve our protective packaging to prevent this from happening again. Provide a solution: We will offer you a fair resolution (such as a partial refund or compensation) for the inconvenience you experienced. We appreciate you taking the time to "stain to match," but we want to ensure you are 100% satisfied with your purchase. We look forward to hearing from you soon! Best regards, Miya Customer Service Manager

Response from VakkerlightMar 26, 2026

Dear Caleb Wilson, Thank you so much for your kind words! We’re delighted to hear that you love your chandelier and that the replacement crystals arrived promptly. It’s wonderful to know everything was resolved smoothly, and we hope your chandelier brings a beautiful touch to your space for years to come. Warm regards, Nicole Lee Customer Support Team

Response from VakkerlightJul 29, 2024

Thank you for your feedback! We are glad to hear that you love the lightweight and organic shape of your new lamp. Repainting it in a striking teal sounds like a wonderful idea to make it pop in your room! If you need any tips on repainting or have any further questions, please feel free to reach out. We’re always here to help. Best regards, Miya Vakkerlight Team

Response from VakkerlightJan 5, 2024

Dear valued customer, Thank you so much for taking the time to share your detailed feedback! We appreciate your honesty and are thrilled to hear about your positive experience with Vakkerlight. We understand that the estimated delivery time can be a concern, and we appreciate your patience during the shipping process. We're glad to know that your light arrived intact and met your expectations in terms of quality and appearance. Your feedback about the assembly instructions is valuable, and we apologize for any inconvenience. We'll certainly look into improving this aspect to provide clearer guidance for our customers. We're delighted to hear that overall you had a good experience, and we genuinely appreciate your trust in Vakkerlight. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Vakkerlight, and we look forward to brightening up more spaces for you in the future! Best regards, Miya Vakker Lighting Team