VakkerlightReviews of vakkerlight.com

Response from VakkerlightJun 19, 2026

Dear Thank you for your message, and we understand your concerns. We would like to clarify the following points: Although our office is located in the United States, our manufacturing facilities are based in Asia. For this reason, most of our orders are shipped directly from our Asia warehouse, while only a small portion of inventory is dispatched from our U.S. warehouse depending on product availability. Regarding delivery time, at the time of purchase your order was placed under our standard shipping option (4–6 weeks delivery time). Your order was successfully delivered within this stated timeframe. If there are any specific aspects of the product quality that did not meet your expectations, please feel free to send details or photos to [email protected], and our support team will review and assist you accordingly. We are always here to help and appreciate your feedback. Best regards, Tammy Customer Service Team

Response from VakkerlightJun 17, 2026

Dear Allen, Thank you so much for sharing your honest feedback and for your reference to our product's premium build. We are absolutely thrilled to hear that you are very pleased with the final quality and craftsmanship of your fixture! However, we want to apologize unreservedly for the 3-month transit delay and the clear lack of proactive communication from our logistics desk. You are 100% correct—waiting this long without transparent updates is deeply frustrating, and we fell short of the standard you deserved. Your notes have been immediately shared with our dispatch team to ensure our website timelines and tracking communications are significantly upgraded for future buyers. Warm regards, Miya Customer Service Team

Response from VakkerlightJun 16, 2026

Thank you for your feedback. We would like to kindly clarify that all of our fixtures are designed and configured according to the shipping address provided at the time of order. Based on your delivery location, the correct voltage and compatible electrical specifications are selected and arranged accordingly. From our records, the product you received has already been matched to the standard electrical requirements for your region. If you are experiencing any issues with installation or performance, please do not worry—we are here to help. Kindly contact us with photos or a short video of the issue, and our technical team will review it immediately and provide a proper solution. We are committed to ensuring every customer has a safe and satisfactory experience with our lighting. Best regards, Abby Vakkerlight Customer Service Team

Response from VakkerlightJun 14, 2026

Dear Laura, Thank you for sharing your feedback, and we completely understand your frustration! We can confirm that your 2 sconces are currently in transit and moving perfectly on schedule within our promised shipping window. Our team has already sent a direct email to your inbox with your active tracking number (872981109878) and the direct tracking portal link so you can monitor its progress daily. Once your lights arrive at the local port, we will handle all customs clearance, and a local courier will deliver them straight to your doorstep. We are monitoring your shipment closely to ensure a safe delivery. If you have any further questions in the meantime, please feel free to reply to our direct email—we are always here to help! Best regards, The Vakkerlight Team

Response from VakkerlightJun 12, 2026

Thank you for your feedback! We’re glad to hear that you love the light. We want to clarify that our factory is located in Asia, and your order was shipped directly from there. We also noticed that you selected our standard shipping option, which typically takes 4–6 weeks. Your package was delivered within that estimated timeframe. We sincerely apologize for the delay and the communication issues during shipping. We are continuously working to improve our service and ensure that updates are more clear and timely in the future. We appreciate your patience and hope you continue to enjoy your new lighting! Best regards Abby Vakkerlight Team

Response from VakkerlightJun 11, 2026

Hi Thank you so much for your kind words! We’re thrilled to hear that you love our website and products. We completely understand—once your order arrives, we’d love to hear your updated review and experience with the product. 😊 We truly appreciate your support and can’t wait for you to receive your order! Best regards, Abby The Vakkerlight Team

Response from VakkerlightJun 8, 2026

Dear Jennifer Haas, Thank you for your feedback. We completely understand your concern about the timing of your delivery, especially with your remodel underway. Please note that we have already provided detailed shipping information via email, including tracking numbers and estimated delivery timelines. Your order, placed on May 20, is currently in transit, and you can monitor its status using the tracking link provided in our previous email. We are committed to ensuring your package arrives safely and promptly. If you have any difficulty accessing the tracking information or need further assistance, please don’t hesitate to reach out. We appreciate your patience and understanding. Warm regards, Miya Customer Service Team.

Response from VakkerlightMay 12, 2026

Thank you very much for your feedback! We are delighted to hear that you like the design. Regarding your questions about brightness and replacing the light source, we have reached out to you via email to provide specific solutions and technical guidance. Please check your inbox so that we may assist you in adjusting the lighting to your complete satisfaction. We are committed to ensuring that you are 100% satisfied with your purchase! Sincerely, Tammy Customer Service Team