VakkerlightReviews of vakkerlight.com

Response from VakkerlightSep 16, 2026

Dear Randolph: Thank you for sharing your feedback. We sincerely apologize for the issue with your order. We would like to clarify that while Vakkerlight has company headquarters and design centers in the US and UK, our main production facilities and specialized workshops are located in Asia. Although we maintain inventory in both the US and Asia, certain products (such as your lighting fixtures) will be shipped directly from our main factory in Asia. Shipping directly from our main production factory allows us to offer a complete product catalog and full customization services, ensure the quality of new batches, and conduct rigorous direct supervision during the final assembly process before export. Each lighting fixture undergoes strict quality control before shipment. However, your package appears to have suffered accidental damage and stains due to rough handling during transit. Our customer service team has contacted you directly via email. We will send a brand new replacement base to your address free of charge to resolve the issue immediately. We greatly appreciate your support and hope to resolve this matter amicably. Please check your email so we can confirm your shipping details and provide a new tracking number as soon as possible after shipment. Sincerely, Aletta Vakkerlight Customer Service Team

Response from VakkerlightSep 14, 2026

Dear Theo, Thank you for bringing this to our attention, and we are sincerely sorry to hear about your experience and the frustration caused by the issue with your light fixture. We take quality and customer satisfaction very seriously. However, based on the information in your review, we are unable to locate your order in our system. We genuinely want to resolve this for you. Could you please reach out directly to our customer support team at [email protected] with your order number, purchase email, or full name? Once we receive your details, our team will review your case immediately and work with you to provide a satisfactory solution. We look forward to hearing from you so we can make this right. Best regards, Ling Customer Support Team

Response from VakkerlightSep 12, 2026

Dear Eleanor, Thank you again for taking the time to share your honest experience with our Verses Arc Floor Lamp. We deeply respect your dedication to holding us accountable and helping us become a better partner for our customers. We want to assure you and all future shoppers that we have taken your feedback very seriously and implemented the following concrete updates: Updated Printed Instructions: We have officially redesigned the physical assembly manual included in every box. It now includes a dedicated, step-by-step section explaining how to pull the internal electrical cord taut from the base to eliminate cable slack easily. Embedded Assembly Video on Product Page: We have embedded the step-by-step assembly video directly onto the Verses Arc Floor Lamp page on our website (vakkerlight.com) so buyers can access visual installation guidance anytime prior to or during setup. Clear Shade Installation Guidance: The manual and video now specifically cover the bowl shade attachment for this exact model variant. We are truly grateful for your constructive feedback, which has directly improved our product documentation for the entire lighting community. Best regards, Aletta Customer Support Team | Vakkerlight

Response from VakkerlightSep 11, 2026

Dear Sheila, Thank you for sharing your feedback, and we sincerely apologize for the concern regarding your delivery. According to the official UPS tracking records (1Z6W639V2018418891), your package was marked as delivered on September 8 with a delivery photo provided by the driver. We have sent an email directly to you with the UPS delivery photo attached so you can verify the drop-off location. If the package is still missing after checking your property, please reply to our email so we can immediately file an official investigation with UPS and resolve this for you promptly. Your satisfaction is our priority, and we are here to assist every step of the way. Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightSep 12, 2026

Dear Alice, Thank you for bringing this to our attention. We are deeply sorry to hear about your experience with order #K125696 and apologize for any frustration caused by the mismatch of parts you received. At Vakkerlight, all of our products undergo quality checks before dispatch, and receiving mismatched components is certainly not the standard we strive to deliver. We would love the opportunity to inspect this and make things right for you immediately. Could you please send a few clear photos of the delivered items and parts to our customer support team at [email protected]? Once we review your photos and confirm the issue with our production team, we will immediately offer you a proper resolution. We look forward to hearing from you and resolving this for you as quickly as possible. Best regards, Miya Customer Service Manager

Response from VakkerlightSep 8, 2026

Dear Jonah, Thank you for sharing your feedback, and please accept our sincere apologies for the frustration you’ve experienced. We hold our products and customer support to the highest standards, and it is clear we fell short of your expectations in this instance. We hear your concerns loud and clear. We have arranged 2 complete replacement sets of LED drivers and light sources for both of your pendant lamps, shipped via Expedited Express Air Freight (1–2 weeks delivery) at zero additional cost to you. We take full responsibility for our fixtures and are committed to making things right for you and your client. Please check your inbox for your tracking and shipment details. If there is anything else we can do to assist, please reply directly to email. Warm regards, Miya Customer Care Team | Vakkerlight

Response from VakkerlightSep 7, 2026

Dear Isabelle, Thank you for sharing your feedback with us. We sincerely apologize for the frustration regarding the shipping timeframe and your disappointment with the assembly details of the Bloom Rattan Swag Pendant Lamp. To clarify our operational setup, while our corporate offices are located in the US and the UK, our primary production facility and workshop are in Asia, though we also hold select lighting inventory in our US warehouse. For your order, standard shipping (4–6 weeks) was selected at checkout, which was dispatched directly from our Asia workshop. Regarding craftsmanship, while our natural rattan lighting is individually handcrafted and uses structural adhesive to secure the natural woven petals, we completely agree that visible glue marks fall short of the refined finish you expected. We take your observations very seriously and have passed your photos directly to our quality control team. We have already reached out to you via email and provided a satisfactory resolution for your order. If you have any further questions or need additional assistance, please feel free to reply directly to our email—we are always here to help. Warm regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightSep 6, 2026

We are sorry to hear that the fixture did not meet your expectations and we truly regret the frustration this has caused. We would like the opportunity to better understand your concerns and work with you toward a fair solution. Our customer service team will reach out to you directly by email to further assist with this matter. We appreciate your feedback and hope we can resolve this issue for you. Best regards, Carmen Customer Service Team