VakkerlightReviews of vakkerlight.com

Response from VakkerlightDec 25, 2023

We sincerely apologize for the inconvenience you've experienced with our shipping. We're truly sorry to hear about the challenges you faced with both the quality and accuracy of the shipping process. Your feedback is invaluable to us, and we're committed to addressing and rectifying these issues. We understand the importance of a smooth shipping experience, and we deeply regret that we fell short of your expectations. Please be assured that we take your concerns seriously, and we are actively working to investigate and resolve these issues to prevent them from occurring in the future. To assist us in addressing your specific situation, could you please provide us with your order details or contact our customer service team directly at [email protected]? We would appreciate the opportunity to make this right and regain your trust. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to improve our shipping processes. Best regards, Selina Customer Service Team Vakker Lighting

Response from VakkerlightOct 4, 2023

Thank you for bringing your concerns to our attention. Firstly, we'd like to assure you that we operate with integrity and are fully committed to serving our customers. We regret to hear about the damage your package suffered during transit. Please understand that once a package leaves our facility, certain incidents beyond our control can occur during shipping. Furthermore, we are currently navigating a legal matter, but we have engaged legal counsel to expedite the resolution. Rest assured, your refund request is on our priority list and we are working diligently to address it at the earliest. Our commitment to delivering your order and our willingness to process a refund underscores our dedication to customer satisfaction. We kindly ask for your patience and understanding as we work through these challenges. Thank you for your trust and cooperation. Warm regards,

Response from VakkerlightOct 4, 2023

Thank you for bringing your concerns to our attention. Firstly, we'd like to assure you that we operate with integrity and are fully committed to serving our customers. We regret to hear about the damage your package suffered during transit. Please understand that once a package leaves our facility, certain incidents beyond our control can occur during shipping. Furthermore, we are currently navigating a legal matter, but we have engaged legal counsel to expedite the resolution. Rest assured, your refund request is on our priority list and we are working diligently to address it at the earliest. Our commitment to delivering your order and our willingness to process a refund underscores our dedication to customer satisfaction. We kindly ask for your patience and understanding as we work through these challenges. Thank you for your trust and cooperation. Warm regards,

Response from VakkerlightDec 25, 2023

Dear Valued Customer, First and foremost, we would like to extend our sincerest apologies for the inconvenience and disappointment you experienced with your Gingko Chandelier B order. It is always our aim to ensure that our products reach our customers in perfect condition, and we regret that this was not the case in your situation. We understand how frustrating this must have been and want to assure you that we take such matters very seriously. I am pleased to inform you that the issue regarding our accounts has been fully resolved. As a gesture of our commitment to customer satisfaction, we have processed a full refund for your purchase. We deeply appreciate your patience and understanding as we worked through this issue. Our team is dedicated to improving our service and product quality to prevent such occurrences in the future. Should you have any further concerns or require assistance, please do not hesitate to contact us. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, Selina Customer Service Team Vakkerlighting

Response from VakkerlightOct 4, 2023

We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. We completely understand your concerns, and we deeply regret any distress caused by the delay in processing your refund. We are pleased to inform you that our accounts have now been unfrozen, and we have successfully resolved the legal matter that caused this delay. Your satisfaction is of utmost importance to us, and we are committed to making things right. We have taken immediate action to process your refund, and you should see the funds returned to your account shortly. We understand that this has been a trying experience, and we appreciate your patience and understanding throughout this process. Should you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out. We genuinely value your feedback and are dedicated to ensuring a positive experience with our company moving forward. Thank you for your understanding, and we look forward to the opportunity to serve you better in the future. Warm regards, Selina

Response from VakkerlightSep 27, 2023

We sincerely apologize for any inconvenience you've experienced with our products. We take reports of counterfeit items very seriously and are committed to addressing and rectifying this issue. It is never our intention to deceive our customers, and we understand the importance of receiving the quality products you expect. We would appreciate the opportunity to investigate this matter further and resolve it to your satisfaction. Could you please provide us with your order details or contact our customer service team directly at [email protected]? We want to ensure that any issues are promptly addressed and that you receive the genuine products you deserve. Once again, we apologize for any frustration or disappointment you may have experienced. Your feedback is crucial to our improvement, and we are committed to making things right. Thank you for bringing this to our attention, and we look forward to resolving this matter for you. Warm regards, Selina

Response from VakkerlightSep 24, 2023

We appreciate your concerns and would like to clarify that our legitimate website is vakkerlight.com (without an 's') and our official address is in Texas. It appears you may have encountered a scam website with a similar name and a false address in Berkeley, CA. It's important to us that customers have a positive experience, and we apologize for any confusion or inconvenience caused. Our prices are accurately reflected on our official website, with no product priced below $100 USD. If you have any further questions or concerns, please reach out to us directly through our official channels, and we'll be happy to assist you. Thank you for bringing this to our attention, and we hope to have the opportunity to address any issues and provide you with accurate information. Warm regards, selina

Response from VakkerlightSep 22, 2023

Dear Customer, We sincerely apologize for the inconvenience you've faced with your recent purchase. We're here to help address your concerns. Can you please provide your order number? This will allow us to promptly investigate the issue and work towards a resolution. If the package has not yet been shipped, we can process a refund immediately. If the package is in transit, we can arrange a refund once you reject the package upon delivery. Unfortunately, due to courier company regulations, we are unable to cancel packages in transit. Your satisfaction is our priority, and we are committed to resolving this matter to your satisfaction. Please share your order number, and we'll do our utmost to assist you. Thank you for your understanding, and we appreciate the opportunity to make things right. Warm regards, Selina