VakkerlightReviews of vakkerlight.com

Response from VakkerlightJul 25, 2026

Dear Jonathan, Thank you for sharing your feedback with us and for letting us know that you like the product! We sincerely apologize for the inconvenience caused by the missing printed installation guide in your package, as well as the difficulty you experienced finding clearer instructions on our website. We completely understand how frustrating that can be during assembly. We take your comments seriously and are actively taking steps to improve: Quality Check Improvement: We are reinforcing our packing process to ensure printed instructions are included in every box. Website Optimization: We are redesigning our online installation guide access so manuals are much easier to view and download directly on product pages. Thank you again for your patience and resourcefulness. Your feedback helps us build a better experience for all our customers, and please feel free to reach out to us at [email protected] if you ever need any further support! Best regards, Miya Qiu Customer Service Manager | Vakkerlight Team

Response from VakkerlightJul 24, 2026

Hi, Thank you for contacting us. I’m sorry to hear that the glass tube for your Axis Wood Rechargeable Wall Light arrived broken. Please send clear photos of the damaged glass tube, the complete light fixture, and the outer packaging to: [email protected] Please also include your order number in the email so our team can locate your purchase quickly. Once we receive the photos, we will review the issue. If the damage was caused during shipping or there is a confirmed product quality issue, we will provide a free replacement or arrange a return and refund for you. Best regards, Tammy Customer Service Team

Response from VakkerlightJul 13, 2026

Thank you for sharing your candid feedback. We sincerely apologize that the assembly instructions were unclear, making the process more difficult than expected. We also understand your disappointment regarding the product's build quality, as it may not have met your expectations given the price point. We are pleased to hear that you are happy with the fan's appearance once installed. We have shared your comments regarding the instructions and build quality with our product team to help us improve the installation experience and optimize future products. Should you encounter any functional issues or require assistance, please contact our customer service team; we would be happy to help. Best regards, Tammy Customer Service Team

Response from VakkerlightJul 8, 2026

Dear Kathy Walsh, Thank you very much for taking the time to share your feedback with us; we have received your review. We are delighted to hear that you are satisfied with the ceiling fan and that it looks fantastic after installation. Your satisfaction means a great deal to our team. At the same time, we sincerely apologize that the delivery took longer than expected, and we truly appreciate your patience and understanding throughout the process. We have noted your feedback regarding the delivery experience and will continue working to improve our shipping procedures. We look forward to providing you with even better service in the future! Warm regards, Carmen Customer Service Team

Response from VakkerlightJul 7, 2026

Dear Maddy, Thank you for sharing your feedback with us. While we are glad to hear you find the light cute and enjoy the warm glow it casts, we are deeply sorry for the long transit time and the frustration caused by the cracked rim during installation. This is certainly not the standard of quality or experience we strive to deliver. To provide some context regarding the delivery timeline: as our fixtures are designer pieces handcrafted and shipped directly from our overseas manufacturing facility, the transit window naturally takes a bit longer than localized, mass-produced items found on domestic platforms. We truly appreciate your willingness to keep and use the fixture despite the damage. However, your satisfaction is our top priority, and we do not want you to settle for a damaged item. We would love to make this right for you. Please reach out directly to our support team at [email protected] with your order number. We are more than happy to ship you a complimentary replacement glass shade or discuss a partial compensation for the trouble. Thank you again for helping us improve, and we look forward to assisting you soon. Warm regards, Vakkerlight Customer Service Team

Response from VakkerlightJun 24, 2026

Hello Emily Reese, Thank you very much for taking the time to leave a review, and for your sincere feedback and support. We are delighted to hear that you appreciate the design and effect of the light fixture and that the installation went smoothly; this is very important and encouraging to us. At the same time, we sincerely apologize that the extended shipping time did not meet your expectations. We fully understand how you feel about the approximately 3.5-month wait and deeply regret the inconvenience caused. Shipping times can sometimes exceed estimates due to factors such as production cycles, international sea freight, and customs clearance processes. We truly appreciate this important feedback, as it helps us improve our services. Thank you again for your understanding and support. We sincerely hope this light fixture brings lasting beauty and value to your space. Please feel free to reach out if you need any assistance in the future. Best regards, Carmen The Vakkerlight Team

Response from VakkerlightJun 23, 2026

Dear Lisa, Thank you so much for loving the design of our lamp, and we sincerely apologize for the inconvenience caused by the missing screw. We want to make this perfect for you right away. We have just reached out to you via email to arrange a complimentary replacement parts shipment. Please kindly reply to our email with a photo of the hardware/accessories you received, or point out the missing screw in the installation manual. Once our team confirms the exact screw size needed, we will arrange an immediate express shipment for you. Thank you for your valuable feedback regarding extra screws—we will absolutely implement this suggestion in our future packaging! Warm regards, Miya Customer Service Team

Response from VakkerlightJun 20, 2026

Hello Jon, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience felt frustrating and unclear — I completely understand your concern, and I want to sincerely apologize for the inconvenience this has caused you. We are currently also reviewing this situation internally through a phone investigation to better understand what may have gone wrong in the communication process and ensure this does not happen again. Regarding your shipment, I’d like to clarify the logistics process for you. Your order was shipped via **ocean freight** to the United States. Once the package arrives at the U.S. port, it goes through customs clearance, and after that it is handed over to **FedEx** for final delivery. After carefully checking your shipment, we can confirm that your package was **successfully delivered on June 15th**, and we have also sent you the FedEx proof of delivery via email for your reference. I also want to gently clarify your concern regarding payment. In online purchasing, payment is always required before shipment so that production and fulfillment can begin. We are a legitimate lighting company, and there is absolutely no intention to mislead or create any confusion in this process. That said, I truly understand how the lack of clear communication may have made the experience feel uncomfortable, and I sincerely apologize for that. Please rest assured that we take your feedback very seriously, and we are actively working to improve both our tracking updates and customer communication. If you still have any questions or would like us to go over any part of your order in more detail, we are always here and happy to help. Best regards, Customer Service Team