Yulia B.
Do not order lamps from this store…
Do not order lamps from this store returns are nearly impossible Ordered a wall lamp that didn't work for our space. Customer service confirmed there were no quality issues with the product, but told us we'd have to pay for return shipping to their warehouse in Asia ourselves and that this could cost almost as much as the lamp itself. Instead of a normal return, they offered a 10% partial refund if we just kept the lamp, or an exchange where we'd still have to cover the price difference and shipping. If there's any chance the item won't be exactly right for you, think twice before ordering. Returns are set up to be so expensive that they're effectively not an option.
Response from VakkerlightSep 24, 2026
Dear Yulia, Thank you for sharing your feedback, and we sincerely apologize for the frustration regarding your return request. We completely understand that international return shipping can be expensive and inconvenient. To help our customers avoid these high costs, our team always works to offer flexible alternatives. We have sent a follow-up email to your inbox to offer a more convenient, tailored solution for your order. Please check your emails (including the spam folder) so we can help resolve this to your satisfaction! Best regards, Ling Customer Support Team