VakkerlightReviews of vakkerlight.com

Response from VakkerlightApr 1, 2025

Hi PK, Thank you for reaching out and sharing your feedback. We’re truly sorry for the delay and confusion regarding your order. We understand your frustration, and we want to resolve this matter for you as quickly as possible. Could you please share your order number with us? This will help us look into your specific order and provide you with a clear update. We take the safe and timely delivery of our products very seriously, and we're committed to making sure your package arrives at its destination. We apologize for the inconvenience caused and assure you that we will investigate the issue further and provide you with a prompt response. Thank you for your patience, and we look forward to hearing from you soon. Best regards, Ashley Vakkerlight Team

Response from VakkerlightApr 1, 2025

Hi Kathy, Thank you for your feedback, and I’m truly sorry for the confusion and inconvenience this situation has caused you. The issue you encountered was due to the exchange rate difference between Canadian and US dollars. While we did refund you the full amount paid for the product, currency fluctuations can sometimes result in a difference in the refunded amount when processed back to your account. We completely understand how frustrating this can be, and we truly apologize for the misunderstanding. We are always working to improve our processes and ensure a smoother experience for all our customers. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you. Best regards, Ashley Vakkerlight Team

Response from VakkerlightApr 14, 2025

Hi Tracy Hansen, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment with the product. I understand how frustrating this experience must have been. To clarify, the concrete pendant lights are designed with intentional missing corner details to preserve the concrete design and maintain its original aesthetic. This unique design feature is consistent across all units of this product, and we provided you with videos and pictures to show the comparison. Unfortunately, it seems there was some misunderstanding about this artistic choice, and we apologize for any confusion. Please know that we are committed to ensuring customer satisfaction, and we truly believe this product does not have any quality issues. However, if you need further assistance, we’re here to help in any way we can. Best regards, Martin Vakkerlight Team

Response from VakkerlightMar 26, 2026

Dear Bailey Chouest, Thank you for sharing your feedback. We’re very sorry to hear about the issues with your chandelier. Could you please provide your order number so we can review your case? If the product is indeed not as described or has any defects, we fully support a full refund for you. Once we have your order details, our support team will investigate and respond with the appropriate solution. Kind regards, Nicole Lee Customer Support Team

Response from VakkerlightApr 1, 2025

Hi Zac, Thank you for sharing your experience, and I sincerely apologize for the frustration and disappointment you've encountered. We truly value our customers and take your concerns very seriously. Could you please provide your order number? This will allow us to investigate your situation in detail and get to the bottom of the issues you've raised. We understand the importance of fulfilling shipping commitments, providing accurate product descriptions, and ensuring customer satisfaction, and we’re committed to resolving this matter for you. If there has been any miscommunication or mistake on our part, we will absolutely take full responsibility and work towards a resolution. Your feedback is important to us, and we are here to help. We look forward to hearing from you and getting this sorted out. Best regards, Ashley Vakkerlight Team

Response from VakkerlightApr 14, 2025

Hi Serj Tankian, Thank you for sharing your feedback, and I’m really sorry to hear about your experience. We always strive to ensure our customers are happy, and it’s disappointing to learn that we fell short this time. To address your concerns: We understand that delivery times can be frustrating. We do our best to keep our shipping timelines as efficient as possible, but sometimes delays can happen. Regarding the assembly, we’ve filmed a detailed assembly video and have provided complete assembly drawings to help guide you through the process. If you follow the steps carefully, the product should come together smoothly, and we’re confident that once assembled, it will be a beautiful addition to your space. We’ve taken your feedback about the wiring seriously and will review this with our manufacturing team to ensure we’re meeting the highest quality standards. I apologize if you felt that our communication was lacking. I’m here to help, and I want to make sure we resolve this to your satisfaction. Please feel free to reach out directly, and I’ll make sure you receive the assistance you need. Best regards, Martin Vakkerlight Team

Response from VakkerlightApr 1, 2025

Hi Concerned, Thank you for sharing your feedback, and I truly apologize for the frustration you’ve experienced. We take your concerns seriously and would like to clear up any misunderstandings regarding your order. To address your concerns: Based on our records, it appears that there may have been some confusion regarding the sizes of the lamps you ordered. We did send replacements, and it was our intention to resolve the issue quickly. We understand how important accurate product descriptions and sizes are, and we regret that the replacement did not meet your expectations. We also apologize if there were any discrepancies with the information provided on our website, and we will look into this matter. It was never our intention to mislead you or cause confusion. We are committed to improving and ensuring that our website is accurate and transparent. Regarding the chargeback and return process, we are more than willing to work with you to resolve the issue in a fair manner. If you feel that the products do not meet the standards or descriptions provided, we are happy to discuss a resolution, whether that’s a full refund or another solution that works for you. Please let us know how you would like to proceed, and we are here to assist you every step of the way. Best regards, Ashley Vakkerlight Team

Response from VakkerlightDec 16, 2024

Hi Karen, Thank you for your feedback, and we sincerely apologize for the inconvenience caused by this situation. We understand how frustrating it can be when an item does not meet your expectations. While our return policy requires customers to cover the return shipping costs for international returns, we are committed to ensuring product accuracy and customer satisfaction. If the item you received does not match the product description or the images shown online, we’d like to review this further. Please provide photos of the item received, along with your order details, so our team can investigate and find a resolution for you. Your feedback is invaluable to us as we continually work to improve our policies and service. Thank you for bringing this to our attention, and we look forward to resolving this for you. Best regards, Miya Vakkerlight Team