VakkerlightReviews of vakkerlight.com

Response from VakkerlightMar 26, 2026

Dear MB, Thank you for sharing your feedback. We’re very sorry to hear about your negative experience and the frustration it caused. To help us investigate this matter internally and ensure it does not happen again, could you please provide your order number? Typically, customers purchase through credit card, and if a product is unsatisfactory, you are fully entitled to request a chargeback. We understand that you have already received a refund, but having your order details will allow us to review the situation thoroughly and take appropriate steps to prevent similar issues in the future. We sincerely apologize for any inconvenience and appreciate your assistance in helping us improve our service. Kind regards, Nicole Lee Customer Support Team

Response from VakkerlightMar 26, 2026

Dear Danielle Frederick, Thank you for your feedback. We take all customer comments seriously and appreciate your concerns. To help us investigate further, could you please provide your order number? If you have not made any purchase, we kindly ask that assumptions about our reviews not be made. We do not pay for positive reviews, and our goal has always been to maintain transparency rather than post any fake reviews. Providing your order details will allow us to check your experience and address any issues properly. Kind regards, Nicole Lee Customer Support Team

Response from VakkerlightMar 26, 2026

Dear Gretchen Wilson, Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with your order. To assist you properly, could you please provide your order number or any relevant purchase details? Our support team will carefully review your case and work with you to find a suitable resolution. We would also like to clarify that returns to a U.S. address are supported. If you were previously informed otherwise, this may have been a misunderstanding, and we sincerely apologize for any confusion. Once we receive your order details, we will reassess your situation and offer an appropriate solution, which may include arranging a return to our U.S. warehouse. We appreciate your patience and the opportunity to resolve this matter. Kind regards, Nicole Lee Customer Support Team

Response from VakkerlightOct 6, 2025

Hi AE This is Martin from Vakkerlight. I’m sorry for the confusion and frustration caused by your order. It appears that there was a shipping mix-up caused by the courier, which resulted in you receiving another customer’s package while your order was sent to a different address. Please rest assured that we have been actively working to resolve this issue. To help us finalize the resolution quickly, could you please confirm the item you received and provide any relevant photos? Once we have this information, we will ensure the correct product is delivered or a refund is issued as appropriate. We are committed to resolving this matter through direct communication and negotiation and appreciate your patience. Best regards, Martin Vakkerlight Team

Response from VakkerlightAug 30, 2025

Hi Vanessa Poladian, Thank you for reaching out. I’m sorry to hear that you've had difficulty getting in touch with us. I understand your concern and am here to help. We’ve reviewed your order, and the product is exactly as pictured on our website. However, we understand that color descriptions can vary across different platforms. If you haven't already, I would recommend installing the light to see how it complements your space—it’s a beautiful design when fully set up. That said, if you're still not satisfied and would prefer a return, we can certainly assist. If you'd like to proceed with the return, let me know, and I can provide you with the necessary shipping details. We strive to respond promptly to all inquiries, and I apologize again for any delay in our communication. Best regards, Abby Vakkerlight Team

Response from VakkerlightOct 6, 2025

Dear David T, Thank you for your honest and detailed feedback. We have read your review thoroughly, and we want to offer our most sincere and unreserved apology for the unacceptable experience you had. You are absolutely right. The lack of proactive communication from our team during the 7-week shipping delay was a significant failure on our part. You should not have had to be the one to constantly reach out for updates, and we are deeply sorry for the frustration and uncertainty this caused. Furthermore, our refusal to cover the expedited shipping for a replacement, after such a long wait, was a serious customer service error. It was an unfair request, and we are using your experience as a critical training moment for our team to ensure we handle these situations with more care and fairness in the future. While we understand that it does not erase the poor service you received, we have processed a full refund for your order. Your feedback has highlighted significant flaws in our communication and problem-resolution processes. We are taking it very seriously as we work to improve our systems so that future customers do not have the same experience. We are truly sorry that we let you down. Best regards, Miya Vakkerlight Team.

Response from VakkerlightAug 26, 2025

Hi Megan Schwartz, We only updated your photo in our SKU to help future customers understand the correct scale of this product. We did not intend to take or use your photo without credit. After reviewing your communication, we have decided to remove this photo from our site. For any future use of customer-provided photos, we will always reach out in advance and follow your guidance. Thank you for your patience and understanding. Best regards, Miya Vakkerlight Team

Response from VakkerlightMar 26, 2026

Dear Vahradrim Aakeroth, Thank you for sharing your feedback. We’re very sorry for the frustration caused by the delay in receiving your order. Could you please provide your order number so we can investigate this further? In many cases, extended transit times may be due to customs checks or other unavoidable shipping factors. If you have not received your package, you are also entitled to request a chargeback through your credit card provider to recover your payment. Once we have your order details, our team will review the situation and get back to you with an update. Kind regards, Nicole Lee Customer Support Team