VakkerlightReviews of vakkerlight.com

Response from VakkerlightOct 11, 2026

Dear Kara, Thank you so much for taking the time to update your review and for your kind words! We truly appreciate your patience and collaboration while working through the installation process with us. Your feedback regarding the installation details has already been shared with our product design team so we can improve the instructions and experience for future customers. We are so glad to hear that you love the lighting fixture and that it looks perfect in your room! If you ever need any assistance in the future, please feel free to reach out to us anytime. Warm regards, Ling Customer Care Team

Response from VakkerlightOct 10, 2026

Dear Cassandra, Thank you so much for taking the time to share your feedback, and we’re truly thrilled to hear that you love your new lamp! We sincerely apologize for the long 7-week wait, and we completely understand how eager you were to receive it. To help clarify our usual timeline, orders generally take 1–2 weeks for detailed quality inspection and careful packaging before dispatch, and choosing standard sea shipping adds about 4–6 weeks for ocean transit. That said, we hear you loud and clear—we are actively working with our workshop and logistics teams to streamline our inspection and dispatch process so we can get orders out much faster. If you ever need a fixture on a tighter deadline in the future, we also offer an Expedited Air Shipping option (1–2 weeks transit) at checkout. Thank you again for your patience, your kind words about our customer support team, and for helping us grow and improve. We hope your new lamp brings warmth and beauty to your home for years to come! Warmest regards, Ling Vakkerlight Team

Response from VakkerlightOct 10, 2026

Thank you so much for your kind review! We're delighted to hear that our support team was helpful and that you appreciated our efforts to arrange faster delivery. Your satisfaction means a lot to us, and we truly appreciate your patience and support. We look forward to serving you again! Best regards, Tammy Vakkerlight Customer Service Team

Response from VakkerlightOct 9, 2026

Thank you so much for your wonderful review! We’re delighted that you enjoyed our unique lighting selection and had a positive experience with our customer service. We truly appreciate your patience and support, and we look forward to assisting you again in the future! Abby

Response from VakkerlightOct 6, 2026

Dear Moya, Thank you so much for your 4-star review! We are delighted to hear that your Marina Porcelain Table Lamp arrived safely and that you love its beauty. We would like to clarify our shipping process for future reference: Global Network: Our design and customer support offices are located in the US and UK, with select items stocked in our US warehouse. To offer the best quality and pricing, most orders are fulfilled directly from our primary manufacturing facility in Asia. Shipping Timeline: You selected our Free Standard Shipping, which has an estimated delivery frame of 4 to 6 weeks. Your order arrived safely right within this timeframe. Order Tracking: For full visibility during ocean transit and customs clearance, real-time tracking updates are always accessible on our official tracking page at https://vakkerlight.com/pages/track using your order number. We appreciate your feedback and are constantly working to make tracking information even clearer for our customers. Thank you again for choosing Vakkerlight, and please feel free to reach out if we can ever assist you again! Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightOct 5, 2026

Dear Customer, Thank you so much for taking the time to review your Lirio Mini Marble Table Lamps! We are delighted to know that you love the quality and design of your new lights! Regarding the shipping timeline, we offer complimentary Standard Ocean Freight (estimated 4–6 weeks) to cover all customs duties and delivery costs. Your package has been signed for during normal transit. We appreciate your patience during transit and are so glad your lamps arrived safely. We truly value your support and feedback! If you ever need anything else in the future, please feel free to reach out to us at [email protected]. Best regards, Aletta Customer Service Team

Response from VakkerlightOct 3, 2026

Dear Robert: Thank you for taking the time to review the Atman desk lamp and share your feedback! We are delighted that you like the design and appearance of this lamp. Regarding the dimming function, we sincerely apologize. Due to technical limitations in the driver used in this lamp, dimming or brightness adjustment is not currently supported on this model. We value your constructive feedback on lighting control and surface maintenance. We have forwarded your suggestions directly to our design and technical teams for future product improvements. If you need any assistance or have any questions about your order, please feel free to contact us at [email protected]! Sincerely, Aletta Vakkerlight Customer Service Team

Response from VakkerlightOct 2, 2026

Dear Michael, Thank you very much for your review and for recognizing our team's prompt responsiveness and commitment to business transparency. Your constructive feedback has been invaluable in helping us improve our website's product labels so that warehouse locations and fulfillment timeframes are completely clear to every customer. As a reminder for your upcoming project, we physically maintain a dedicated selection of fixtures in our US warehouse for 7–10 day express delivery (accessible directly via our "U.S. In-Stock Collection"): https://vakkerlight.com/collections/in-stock-in-the-u-s . While non-US stocked items ship directly from our main manufacturing facilities in Asia (not shipped from Hong Kong). We truly appreciate your trust and look forward to assisting you with your two-house project! If you ever need anything else, please don't hesitate to reach out to our team directly. Best regards, Aletta Vakkerlight Customer Service Team