VakkerlightReviews of vakkerlight.com

Response from VakkerlightAug 26, 2026

Dear customer, Thank you so much for taking the time to update your review and for sharing your honest experience with us! We’d like to clarify that your order was shipped using our standard shipping method, which typically takes around 4–6 weeks after shipment. While our customer service team is based in the United States, our lighting fixtures are carefully produced and quality-checked at our factory in Asia, and all orders are shipped directly from our overseas warehouse. We are glad to hear that our customer service team was able to address your installation concerns effectively. We have passed your comments regarding the electrical manual to our technical team to ensure future instructions are much clearer for both customers and installers. We are currently preparing your spare LED light panel to be shipped out as discussed! Thank you again for your patience and for giving us the opportunity to assist you. Please don't hesitate to reach out if you need anything else in the future. Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightAug 23, 2026

Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We’re sorry that the waiting time and communication during the shipping process did not meet your expectations. We completely understand how frustrating it can be to wait for an order without enough updates. We have already reached out to you by email regarding your experience and would appreciate it if you could kindly check your inbox when you have a moment. We’re also very happy to hear that you like the lamp itself. Thank you again for your patience and for giving us the opportunity to improve. Warm regards, Carmen Customer Service Team

Response from VakkerlightAug 15, 2026

Thank you for taking the time to share your feedback. We truly appreciate your support and understand your concerns regarding the delivery timeline. We would like to sincerely apologize if the expected timeframe was not clear enough. Your order was a custom-made lighting product, which requires additional production time to ensure the specifications, materials, and quality meet our standards before shipment. Since our products are carefully manufactured at our factory in Asia and then shipped internationally, the process includes production, quality inspection, export arrangements, and international transportation. This allows us to provide more customization options and maintain the quality of our products, but it can take longer than standard ready-to-ship items. We truly appreciate your patience while we complete the final steps of your order. We are actively following up with our production and shipping teams to ensure your package moves forward as quickly as possible. Thank you again for choosing Vakkerlight, and we hope you will enjoy your custom lighting piece once it arrives. Warm regards, Carmen Customer service team

Response from VakkerlightAug 14, 2026

Hello Michael, Thank you for taking the time to share your review and for your kind words regarding our customer service team. We sincerely apologize for the longer delivery time you experienced. Due to high seasonal demand for our ceiling fan lights, manufacturing lead times took longer than expected. Regarding the materials, the Sirocco Breeze fan features high-durability ABS blades with a walnut grain finish (as listed in our product specifications) to prevent warping and ensure long-term stability and balance. We have reached out to you directly via email to assist you further and share information about our US-stocked items for faster delivery. We truly appreciate your feedback and hope to have the opportunity to serve you again! Best regards, Ling Customer Service Team

Response from VakkerlightAug 7, 2026

Thank you so much for sharing your experience. We’re very sorry that the globe arrived misaligned, and we truly appreciate your patience and effort in getting it adjusted. We’re glad to hear that the packaging kept the fixture well protected and, most importantly, that the light is now working properly and lighting your porch and pathway beautifully throughout the night. Thank you again for your understanding and feedback. We hope you continue to enjoy your light for many years to come! Best regards, Abby Vakkerlight Customer Service Team

Response from VakkerlightAug 6, 2026

Thank you for sharing your feedback, and we truly appreciate your kind words about the fan design and our installation video tutorial. We are sorry to hear that you are experiencing a clicking noise during operation. We completely understand how frustrating this must be, especially when it affects your ability to use the fan at night. We would like to help investigate this issue and find the best solution for you. Our customer service team will contact you via email shortly to collect more details and assist you further. Thank you again for bringing this to our attention. We appreciate the opportunity to improve your experience and help resolve the issue. Warm regards, Carmen Vakkerlight Team

Response from VakkerlightJul 31, 2026

Dear Krystal, Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the damaged item you received. We would like to clarify that our customers are never required to ship damaged items back to us. We have sent a detailed email directly to your inbox with updated, stress-free options to ensure this is resolved to your satisfaction. Please check your inbox at your earliest convenience so we can assist you right away. Warm regards, Ling The Vakkerlight Team

Response from VakkerlightJul 29, 2026

Dear, Thank you for taking the time to share your feedback and for your kind words regarding the craftsmanship, build quality, and included bulbs for our Edie Wall Lamp! We are thrilled to hear that you were pleased with the fixture itself. Regarding the delivery timeframe, we noticed that your sample order was placed under our Standard Shipping option (which has an estimated delivery window of 4 to 6 weeks). While your package arrived safely right on schedule within 4 weeks, we completely understand how important timing is for your project timeline. For the rest of your order, we would love to help you stay on schedule! Please feel free to reach out to our team at [email protected] before or right after placing your next order. We will be more than happy to discuss expedited shipping options to ensure your remaining fixtures reach you much faster. Thank you again for choosing Vakkerlight, and we look forward to assisting you with your project! Best regards, Miya Vakkerlight Customer Service Team