VakkerlightReviews of vakkerlight.com

Response from VakkerlightOct 7, 2026

We’re truly sorry to hear that you’ve been frustrated with your experience and that you feel we have not properly addressed your return request. We understand that the appearance of a product can sometimes be different from what you expected once you see it in person, and we’re sorry that the lamp did not meet your expectations. We would like to help resolve this matter rather than leave you feeling dissatisfied. Our customer service team has already replied to you by email regarding your return request and the available options. Please kindly check your inbox, as well as your spam or junk folder, for our response. We sincerely hope we can communicate with you directly and find a suitable solution as quickly as possible. Thank you for giving us the opportunity to address your concerns. Best regards, Customer Service Team

Response from VakkerlightOct 6, 2026

Dear Kristen, Thank you for your feedback. We are sincerely sorry to hear that the light direction of the Facet Modular Chandelier did not meet your specific room layout expectations. We would like to clarify that there is no quality defect with the product you received. The Facet Modular Chandelier is designed as a geometric, sculptural piece where light is naturally directed through side and angled openings, exactly as illustrated in our product listing photographs. By design, it provides ambient atmospheric lighting rather than direct downward spotlighting. We truly value your satisfaction and strive to ensure every customer has a positive experience with us. We have already reached out to you directly via email to offer a goodwill resolution and discuss options to assist you further. Please feel free to reply to our email so we can help make things right for you! Best regards, Aletta Customer Service Team

Response from VakkerlightOct 3, 2026

Dear Shalini, Thank you for bringing this to our attention, and we are sincerely sorry for the frustration caused by the missing instructions and assembly confusion with your Axis Modular Floor Lamp. We completely understand your disappointment after waiting for your order. We have already reached out to you directly via email and sent over the correct CAD technical assembly schematic for your lamp. Our team is actively assisting you to ensure your floor lamp is assembled perfectly. If any hardware or screw is needed, we are fully committed to dispatching it immediately via Priority Air Express so you can enjoy your lamp without further delay. Please check your inbox for our email, and feel free to reply to us directly so we can ensure this is resolved to your 100% satisfaction! Best regards, Aletta Customer Service Team

Response from VakkerlightOct 3, 2026

Dear Melissa, Thank you for your review, and we are deeply sorry to hear about the missing parts and any frustration regarding communication for order #K122049. We checked our customer support system and realized we did not receive a prior message from your account, but we have now reached out to you directly via email to resolve this immediately. Please reply to our email [email protected] with a quick photo of the received components so our team can identify the missing parts and dispatch priority replacement pieces to you right away. We are fully dedicated to making this right for you, and we look forward to assisting you to 100% satisfaction! Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightSep 29, 2026

Dear Tracey, Thank you for bringing your concerns to our attention, and please accept our sincere apologies for the frustration caused during your experience with your order. We completely understand your disappointment regarding the shipping timeframe and the misunderstanding surrounding international vs. domestic returns. As a team that values high standards of customer care and craftsmanship, we take your feedback as a professional designer very seriously. Receiving automated-sounding responses from multiple representatives is certainly not the standard of service we strive to deliver. We have reached out directly to your email with a dedicated support manager to take full responsibility and provide an immediate, fair resolution. We deeply value your input, which is helping us actively refine our team training and website policies to ensure greater clarity for all our clients. Our management team remains at your full disposal to complete your preferred resolution as quickly as possible. Please feel free to reply directly to our latest email so we can finalize this for you today. Sincerely, Lily Customer Support Manager Vakkerlight Lighting

Response from VakkerlightSep 28, 2026

Dear Cameron, Thank you for sharing your feedback with us. We sincerely regret to hear that your experience with the Rectangular Outdoor Wall Lights did not meet your expectations. We would like to clarify that your order was shipped via our complimentary Standard Shipping（4-6 weeks） option, and delivery was completed within the estimated shipping window. Every fixture in our catalog undergoes strict quality assurance and multi-point inspections in our workshop to ensure it meets high manufacturing and weather-resistance standards prior to dispatch. However, your total satisfaction is our top priority, and we deeply care about your experience. Our customer service manager has already reached out to you directly via email with a resolution. Please kindly check your email inbox so we can assist you further and ensure everything is resolved to your satisfaction. Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightSep 25, 2026

Hi, We’re sorry to hear about the issue with your order and apologize for the inconvenience caused by the missing boom and the copper pipe hanger not fitting properly. We have replied to your email regarding this matter. Please kindly check your inbox (and spam/junk folder) and get back to us when you have a chance. We would like to assist you and find the best solution as soon as possible. Thank you for bringing this to our attention. We look forward to resolving this for you. Best regards, Abby Vakkerlight Customer Service Team

Response from VakkerlightSep 24, 2026

Dear Rick, Thank you for sharing your feedback with us. We are truly sorry to hear that you experienced difficulties during the installation process! We want to make sure your installation goes smoothly and safely. Could you please check your email inbox? We have just sent you a direct message so we can assist you step-by-step. Please feel free to reply with details on the specific installation issue you're facing, along with photos of your fixture components and the installation manual you received. Our technical support team will immediately review them and guide you through the process. We are committed to resolving this for you as quickly as possible. Best regards, Ling Customer Support Team