VakkerlightReviews of vakkerlight.com

Response from VakkerlightJan 31, 2026

Dear Stefanie Olarte, Thank you for sharing your feedback. My name is Miya, and I am the Sales Manager at Vakkerlight. I am sincerely concerned to hear about your experience, especially regarding the $3,000 fixture for your custom home project. We deeply value our professional partnerships with builders and designers, and it is clear we have not met your expectations in this instance. The situation you described—shipping damages, a 4-month lead time, and a breakdown in the return process—is not the level of service we strive to provide. I would like to personally investigate the communication history and the "local resale" suggestion you mentioned to ensure a fair resolution is reached for your client. To help me investigate the details and take immediate action, could you please provide your Order Number? You can also reach out to me directly at [email protected]. I am committed to reviewing the specifics of this case and working with you to find a more appropriate solution for a high-value order of this nature. We appreciate your patience and look forward to your reply. Best regards, Miya Manager, Vakkerlight Team

Response from VakkerlightJan 30, 2026

Dear Daniel, Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced regarding your return and exchange process. It is never our intention to leave our customers with a negative impression, and we take your concerns about transparency and service very seriously. We would like to clarify a few points regarding our operations and the solutions we proposed: Our Presence: While our corporate headquarters is located in Baltimore, MD, we ship our specialized lighting collections directly from our international distribution centers to ensure we can provide a wide variety of unique designs. Shipping & Returns: Our "Hassle-Free" policy is something we strive to uphold; however, because these designer fixtures involve significant international logistics and handling, the costs associated with non-quality returns can be quite high. Efforts to Assist: We understand that the initial $180 shipping quote for an exchange was a concern. To help facilitate a more reasonable resolution, we reached out to offer a shared shipping arrangement where we would cover a larger portion of the fees, reducing your contribution to $120. We aimed to provide a supportive alternative to the standard return expenses. We value your business and are committed to improving our communication standards based on your feedback. Our goal remains to ensure you are satisfied with the final outcome of your project. If you are open to it, we would like to continue our dialogue privately to find a solution that works for you. Please feel free to reach out to us at [email protected]. Best regards, Miya Vakkerlight Team

Response from VakkerlightJan 28, 2026

Hi, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and completely understand how concerning it is when an order has not yet been received. We take situations like this very seriously and would sincerely like the opportunity to look into this for you. At the moment, however, we’re unable to locate your order, as we have not received any prior contact or order details associated with this review. To assist you as quickly as possible, we kindly ask that you either contact us directly at [[email protected]] or reply to this review with your order number and the email address used at checkout. With this information, we will be able to locate your order, review its status, and provide you with clear next steps, including delivery details or a refund if applicable. We value every customer and are committed to providing transparent and reliable support. We sincerely hope you’ll allow us the chance to resolve this matter for you.

Response from VakkerlightJan 27, 2026

We are very sorry to see your review and to learn about your experience. We understand how frustrating it can be when a product does not meet expectations, and we truly regret the inconvenience this has caused you. We would like to clarify that we are a legitimate lighting company, operating openly and responsibly. We do not engage in deceptive practices, and before shipment, all lighting fixtures go through strict quality inspection, including functionality testing and confirmation that all required components are included. We would also like to clarify—respectfully—that we did not receive any prior contact from you regarding missing parts before this review was posted. We sincerely regret that this issue was not brought to our attention earlier, as we are always willing to assist and resolve concerns through our after-sales service. Our team has already reached out to you via [email protected] and shared an installation guide for reference. We kindly ask that you arrange all received components, take clear photos, and send them to us so we can review the situation accurately. If any component is confirmed to be missing, we will provide replacement parts or an appropriate solution. This is a standard part of our after-sales support, and we remain committed to resolving this matter in a fair and responsible way. We value transparency and customer feedback, and we sincerely hope to have the opportunity to review your order and properly address your concerns.

Response from VakkerlightJan 23, 2026

Dear Amanda, We sincerely apologize for the negative experience you’ve had and the previous resolution offered. We want to address this matter properly and make it right. Please provide your Order Number so we can immediately investigate your case and provide a more satisfactory solution. Thank you for your patience and for bringing this to our attention.

Response from VakkerlightJan 19, 2026

Hi , Thank you so much for reaching out to us. We truly appreciate you taking the time to contact us. To help us assist you as quickly and accurately as possible, could you kindly share your order number along with the email address you used when placing the order? This will allow us to locate your order and provide the best solution for your concern. Additionally, if your inquiry is regarding an issue with a received item, please feel free to send us details about the lamp(s) you have received, along with a description of the specific problem, to [email protected] . Providing this information via email will help us understand the situation fully and allow us to resolve it efficiently. We completely understand how important this is to you and are here to support you every step of the way. Your patience and cooperation mean a lot to us. Looking forward to your reply so we can resolve this promptly. Warm regards, Customer Service Team

Response from VakkerlightJan 15, 2026

Dear Sebastian, We have sent you a detailed solution via email to address your concerns regarding the Terra Bloom Pendant Light. Please check your inbox for the options we've provided, including an exchange, partial refund, or a full return. Let us know how you'd like to proceed, and we'll be happy to assist further.

Response from VakkerlightJan 14, 2026

Dear Jason, Thank you for sharing your feedback. We sincerely apologize that your recent purchase of the Velano Curve Ceiling Fan Light and Ceramic Geometry Wall Lamps did not meet your expectations, and for the frustration caused by our return process and communication. Regarding the Materials: We would like to clarify that the light cover of the Velano Curve Ceiling Fan is crafted from High-Grade Optical Acrylic. In the lighting industry, professional-grade acrylic is often used instead of glass for ceiling fans because it is lightweight, shatterproof, and provides superior light diffusion without yellowing over time. We apologize if this was perceived as low-quality plastic, as our goal is to use durable materials that ensure safety and optimal performance. Regarding Our Location and Returns: We hear your concerns regarding our warehouse location. While our administrative and design offices are located in the US, our specialized manufacturing and fulfillment centers are located in Asia to ensure the craftsmanship of our unique designs. We recognize that our "Hassle-Free Return" policy did not feel easy in your case, and we are currently reviewing our website's transparency regarding return shipping logistics to prevent any future confusion. Our Commitment to You: We value your business and do not want you to feel dissatisfied with a $700 investment. We have reached out to you directly via email to offer a significantly higher resolution than the initial 15% offer. Our management team is committed to finding a solution that honors our promise to our customers. Thank you for your patience as we work to make this right. Best regards, Miya Vakkerlight Management Team